About PepsiCo

PepsiCo products are enjoyed by consumers more than one billion times a day in over 200 countries and territories. In 2021, PepsiCo generated more than $79 billion in net revenue, powered by a complementary portfolio of beverages and convenient foods. Iconic brands like Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream each surpass $1 billion in estimated annual sales. Guiding this global powerhouse is the pep+ vision: to be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive. This strategic transformation places sustainability and human capital at the core, ensuring operations stay within planetary boundaries while inspiring positive change for people and the planet. Visit www.pepsico.com for more insights into our impact.

Role Overview

The Customer Service Coordinator (Temporary) role at PepsiCo Park CDC Snacks in Germiston, Gauteng, is pivotal in delivering exceptional customer support within a dynamic FMCG supply chain. This position oversees the full lifecycle of customer orders for defined customer groups, ensuring seamless coordination from order receipt to final delivery. You will collaborate with Transport Planning, Supply Planning, Warehouse teams, and Commercial counterparts to drive on-time in-full (OTIF) performance, optimize truck utilization, and resolve issues proactively. Ideal for supply chain professionals with FMCG knowledge, this temporary role offers hands-on experience in a high-volume environment, tracking KPIs via standardized scorecards and fostering a community of best practices.

Key Responsibilities

Order Management and Booking

Manage the complete lifecycle of customer orders across categories for allocated customers and DCs. Oversee daily booking processes for DC deliveries, ensuring accurate scheduling for Pioneer and Snacks products. Plan and validate orders, confirming plant allocation and redirecting as needed for optimal fulfillment.

Freight Optimization and Compliance

Monitor order sizes by pallets and weight to adhere to truck capacities, collaborating with sales teams to adjust volumes. Drive freight productivity through load consolidation into full truckloads and maintain bookings via customer portals. Act as custodian for booking slot communications, coordinating with transport planners for timely scheduling. Track compliance to booking slots and delivery fill rates.

Performance Tracking and Reporting

Participate in weekly customer service meetings with updates on fill rates, order execution, and delivery performance. Monitor turnaround times for DC deliveries and follow up on returns. Compile and report weekly KPIs using the Customer Order Management scorecard. Generate ASN reports for weekly orders and share with customers and teams.

Customer Communication and Issue Resolution

Maintain order status trackers covering planning, transport, loading, and offloading. Monitor stock-on-hand at customer DCs, liaising with buyers and sales to prevent stockouts or overstocking. Coordinate booking slots with Freight Planning. Drive OTIF across teams. Resolve complaints promptly by identifying root causes, proposing solutions within SLAs, and ensuring follow-up.

Qualifications & Requirements

To qualify for this Customer Service Coordinator role at PepsiCo, candidates need a Grade 12 certificate or equivalent. A minimum of 2 years’ experience in a fast-paced supply chain operation is essential, preferably within FMCG. Basic data analysis skills are required for KPI tracking and reporting. Knowledge of the FMCG sector, including order management, logistics, and customer service protocols, will set you apart. Strong communication skills and the ability to thrive in a collaborative, high-pressure environment are key.

Benefits & Perks

As a temporary team member at PepsiCo, enjoy exposure to world-class supply chain processes and iconic brands. Benefit from a supportive team culture that emphasizes knowledge sharing and continuous improvement. Gain valuable FMCG experience that boosts your resume, with opportunities for networking across regions and categories. PepsiCo’s commitment to pep+ ensures a focus on sustainability and employee well-being, even in temporary roles. Competitive estimated salary reflects South African Food & Beverage sector rates, providing financial stability during your tenure.

Career Growth

This temporary position serves as a launchpad for supply chain careers at PepsiCo. Excel in order management and KPI achievement to position yourself for extensions or permanent roles in customer service, logistics, or planning. PepsiCo invests in talent through internal mobility, training programs, and a community of practice that shares best practices globally. With operations in South Africa and beyond, high performers advance to regional or international opportunities, building expertise in sustainable supply chains.

Why Join Us

Join PepsiCo in Germiston to contribute to a company transforming the future of food and beverages. Be part of pep+, where your work directly supports sustainability and positive impact. In this Customer Service Coordinator role, you’ll handle real-world challenges in a vibrant FMCG hub, collaborating with diverse teams to deliver joy through products loved worldwide. PepsiCo offers a premium work environment valuing innovation, efficiency, and people-first principles—perfect for ambitious supply chain professionals in Gauteng.

Role FAQs

Is this a permanent position?

This is a temporary Customer Service Coordinator role, with potential for extension based on performance and business needs.

What is the estimated salary range?

Estimated at ZAR 65,000 - 95,000 yearly, based on South African Food & Beverage sector rates with a buffer.

What categories does the role cover?

Pioneer and Snacks categories, focusing on PepsiCo Park CDC Snacks operations.

Do I need prior FMCG experience?

Knowledge of FMCG is preferred, alongside 2 years in fast-paced supply chain operations.

How does PepsiCo support career development?

Through KPI-driven scorecards, weekly meetings, best practice sharing, and pathways to permanent roles.