About Mohawk Industries

Mohawk Industries stands as the world's largest flooring company, a global leader in innovative flooring solutions with over 40,000 dedicated employees across more than 100 manufacturing facilities worldwide. Headquartered in the United States, Mohawk produces premium carpet, hardwood, laminate, tile, and stone flooring, serving residential, commercial, and builder markets. With annual revenues exceeding $11 billion, the company drives industry standards through cutting-edge technology, sustainable practices, and unmatched quality. Mohawk's commitment to excellence has earned it top rankings on Fortune's Most Admired Companies list, making it a powerhouse in the manufacturing sector. For job seekers eyeing Customer Service Rep I jobs in Calhoun, Georgia, Mohawk offers a stable, rewarding career in the heart of the flooring industry.

Role Overview

The Customer Service Rep I position at Mohawk Industries in Calhoun, Georgia, is an entry-level opportunity within our dynamic customer support team. This full-time role is pivotal in delivering exceptional service to our valued clients, ensuring seamless interactions from order placement to resolution. Located at our flagship facility in Calhoun (ZIP 30701), you'll support the production and distribution of world-class flooring products. Ideal for motivated individuals with customer-facing experience, this position offers a competitive salary estimated between $35,000 and $45,000 annually, plus robust benefits. If you're searching for manufacturing customer service careers or jobs in Georgia's flooring sector, this role provides hands-on experience in a high-volume, fast-paced environment.

Daily Impact of the Role

As a Customer Service Rep I, you'll be the friendly voice of Mohawk, handling inbound calls, emails, and chats to address inquiries about product availability, pricing, and specifications. This position demands precision in order processing and a passion for problem-solving, contributing directly to customer satisfaction scores that drive Mohawk's market leadership.

Key Responsibilities

In this role, you'll take ownership of customer interactions with a focus on efficiency and empathy. Core duties include:

• Answering high-volume customer inquiries via phone, email, and chat systems, providing accurate information on flooring products and services.
• Processing customer orders, returns, and exchanges while ensuring compliance with company policies and timelines.
• Resolving complaints and issues promptly, escalating complex matters to supervisors as needed.
• Maintaining accurate customer records in CRM software like Salesforce, tracking interactions for continuous improvement.
• Collaborating with internal teams in sales, production, and logistics to fulfill customer requests seamlessly.
• Generating reports on customer trends and feedback to support business decisions.

These responsibilities position you at the forefront of Mohawk's customer-centric operations, enhancing your skills in a supportive team setting.

Qualifications & Requirements

To succeed as a Customer Service Rep I at Mohawk Industries, candidates should possess:

• A high school diploma or GED equivalent; associate's degree preferred.
• At least one year of customer service experience, ideally in manufacturing or retail.
• Proficiency in Microsoft Office Suite and CRM tools; typing speed of 40+ WPM.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong problem-solving abilities and the capacity to multitask in a fast-paced environment.
• Ability to work full-time shifts, including potential overtime during peak seasons.

No prior flooring industry experience required—Mohawk provides comprehensive onboarding to get you up to speed quickly.

Benefits & Perks

Mohawk Industries prioritizes employee well-being with industry-leading benefits:

• Health & Wellness: Medical, dental, vision coverage with low premiums and HSA contributions.
• Financial Security: 401(k) with up to 6% company match, annual bonuses, and employee stock purchase plans.
• Work-Life Balance: Generous PTO, paid holidays, and flexible scheduling options.
• Family Support: Paid parental leave, adoption assistance, and tuition reimbursement up to $5,250/year.
• Additional Perks: On-site fitness centers, employee discounts on Mohawk products, and free shuttle services in Calhoun.

These benefits underscore Mohawk's investment in your long-term success.

Career Growth & Training

Mohawk fosters internal mobility with structured training programs. As a Customer Service Rep I, you'll access Mohawk University courses, leadership development, and certifications in customer relationship management. High performers advance to roles like Customer Service Supervisor or Account Manager within 1-2 years. Our Calhoun facility boasts a 90% internal promotion rate, providing clear paths in supply chain, sales, and operations. Join a company where your career in Calhoun, Georgia jobs can flourish.

Why Join Mohawk

Choosing Mohawk means aligning with a stable industry giant committed to innovation and sustainability. In Calhoun, Georgia—the flooring capital—you'll work in a vibrant community with low cost of living and outdoor recreation. Mohawk's inclusive culture, recognized by DiversityInc, offers equal opportunities regardless of background. With global reach and local roots, this is more than a job—it's a launchpad for your professional journey in the flooring industry.

Role FAQs

What is the work schedule for Customer Service Rep I at Mohawk in Calhoun?

Standard shifts are Monday-Friday, 8 AM-5 PM, with rotating weekends and overtime during peak seasons. Flexible options available based on business needs.

What are the main skills needed for this customer service role?

Key skills include strong communication, problem-solving, CRM proficiency, and multitasking. Prior customer service experience is highly valued.

Does Mohawk provide training for new Customer Service Reps?

Yes, comprehensive paid training covers product knowledge, systems, and soft skills, typically 2-4 weeks.

Is relocation assistance offered for this position in Calhoun, GA?

For local candidates preferred; limited relocation support for qualified internal transfers. Calhoun's central location makes it accessible.

Ready to elevate your career? Apply for the Customer Service Rep I position at Mohawk Industries today and step into the world's leading flooring company.