About Symetra Financial

Symetra Financial is a leading national financial services company dedicated to helping individuals and businesses achieve their financial goals through reliable life insurance, retirement solutions, and employee benefits programs. Guided by the principles of value, transparency, and sustainability, Symetra provides competitive products and services that stand the test of time. The company is committed to innovation, employee empowerment, and sustainable growth while fostering a culture of diversity, equity, and inclusion (DEI). With a focus on life insurance, retirement planning, and comprehensive employee benefits, Symetra empowers more people to access financial freedom and build confident futures.

Role Overview

As a Remote Customer Service Representative at Symetra Financial, you will join a dynamic call center team responsible for delivering exceptional inbound and outbound telephone support to customers and agents. This role involves assisting with a wide range of written and verbal requests, becoming proficient in all product types, and continuously expanding transaction knowledge. Ideal for those passionate about helping people attain financial freedom, this position offers the flexibility of remote work within the United States, allowing you to provide high-quality service from anywhere while enjoying Symetra's supportive environment.

Key Responsibilities

• Answer incoming phone calls from agents and customers, addressing diverse inquiries such as status updates on pending new business applications and in-force transactions.
• Assist with specific in-force policy questions, product information, rates, and service issue resolution.
• Utilize working knowledge of processes for New Business, Claims, and In-force Back Office operations.
• Navigate multiple administrative systems efficiently to support customer needs.
• Proactively anticipate customer requirements, demonstrate empathy, and de-escalate concerns to ensure positive outcomes.

Qualifications & Requirements

To succeed in this role, candidates should possess core Customer Service Representative (CSR) skills enhanced by proficiency in written and verbal communication. Strong multitasking abilities, adept use of available tools and resources, and a proactive approach to customer service are essential. The ideal candidate shows empathy, can mentor new hires, adapts quickly to daily business changes or system issues, and excels at de-escalating calls while resolving concerns effectively. A high school diploma or equivalent is required, along with 6 months to 1 year of experience as an Associate CSR or in a similar role. Applicants must be currently authorized to work in the United States without sponsorship.

Benefits & Perks

Symetra Financial prioritizes employee well-being with tailored programs that enhance life both at work and home. Enjoy flexible full-time or hybrid telecommuting arrangements to support work-life balance. Plan for retirement with a 401(k) plan featuring immediate vesting and company matching up to 6%. Take advantage of generous paid time away, including vacation, sick time, flex days, and ten paid holidays. Amplify your community impact through company matching for charitable giving. Compensation includes a salary range of $22.00-$33.95 per hour, plus eligibility for an annual bonus program, with comprehensive, cost-effective benefits detailed in the Symetra Benefits Overview.

Career Growth

Symetra fosters a culture of growth and innovation, where employees are empowered to develop their skills and advance their careers. Testimonials from team members highlight abundant opportunities for professional development, mentorship, and taking on new challenges—even if you don't feel 100% qualified, Symetra encourages applications to uncover hidden potential. With a strong sense of team and resources available, you'll feel part of a cohesive family committed to your success in insurance and financial services.

Why Join Symetra

Joining Symetra means contributing to a company that values its people as much as sustainable growth. Experience a positive work climate, deep commitment to DEI, and active efforts to create an inclusive environment where diverse perspectives drive innovation. Symetra's focus on life insurance, retirement services, and employee benefits positions you at the forefront of financial security solutions. Employees rave about the work-life balance, incredible benefits, and sense of belonging, making Symetra a truly great place to build your career remotely.

Role FAQs

Q: Is this role fully remote? Yes, it's a remote position available throughout the United States for authorized workers.

Q: What experience is needed? 6 months to 1 year as an Associate CSR or equivalent, plus high school education.

Q: Does Symetra offer visa sponsorship? No, applicants must be currently authorized to work in the US.

Q: What products will I support? All product types, including life insurance, retirement, and employee benefits, with knowledge of New Business, Claims, and In-force services.

Q: How does Symetra support diversity? Through active DEI initiatives that value diverse experiences and remove barriers for innovation.

Q: What's the pay range? $22.00-$33.95/hour plus annual bonus eligibility.