Customer Service Specialist at PepsiCo Lebedyan Plant, Russia

About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an iconic portfolio that includes beloved brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs hundreds of thousands of passionate professionals dedicated to delivering high-quality products and exceptional consumer experiences. In Russia, PepsiCo has a strong presence with state-of-the-art manufacturing plants, including the Lebedyan Plant, which plays a crucial role in producing snacks and beverages for the local and regional markets. Joining PepsiCo means becoming part of a dynamic, innovative organization committed to sustainability, diversity, and sustainable growth. With a focus on employee development, PepsiCo offers unparalleled opportunities for career advancement in the competitive food and beverage sector.

Role Overview

As a Customer Service Specialist at PepsiCo's Lebedyan Plant in Lipetsk Oblast, Russia, you will be at the forefront of ensuring seamless interactions with key clients. This full-time, temporary position (covering for a primary employee) involves processing orders, overseeing deliveries, and resolving any issues to deliver maximum service. The role supports two shift patterns: 5/2 from 9:00 to 18:00 with on-call duties from 10:00 to 19:00, or 5/2 with sliding weekends from 9:00 to 18:00 including variable on-call shifts from 7:00 to 16:00 or 8:00 to 17:00. Standard conditions include a 5/2 schedule from 8:00 to 17:00. Ideal for communicative, resilient individuals with business software skills, this position offers hands-on experience in supply chain and client relations within a global leader.

Key Responsibilities

Order Processing and Client Service

You will handle the full cycle of order processing for key clients, ensuring compliance with negotiated terms, priorities, company policies, and procedures. Your goal is to provide the highest possible service levels, building strong client relationships and driving satisfaction in the fast-paced food and beverage industry.

Delivery Monitoring and Issue Resolution

Monitor the entire delivery process from dispatch to client unloading. Actively engage in troubleshooting problems related to shipping, transportation, and receipt, minimizing disruptions and ensuring timely resolutions.

Cross-Functional Collaboration

Interact seamlessly with adjacent departments such as logistics, production, and sales to fulfill duties efficiently. Your role demands strong teamwork to keep operations running smoothly at the Lebedyan Plant.

Qualifications & Requirements

Education and Experience

A secondary specialized education is required, along with at least 6 months of cumulative relevant work experience. This foundation ensures you can quickly adapt to PepsiCo's operational standards.

Key Skills and Traits

Exceptional communication skills, stress resilience, and confidence in using business applications like MS Excel and Word are essential. These qualities enable effective client management and data handling in a high-volume environment.

Work Schedule Flexibility

Availability for shift work, including on-call duties, is necessary. The position is urgent and temporary, offering immediate impact and potential for extension.

Benefits & Perks

PepsiCo values its employees with competitive benefits tailored to the Russian market. Enjoy a stable full-time role with flexible 5/2 schedules that balance work and life. Work in a modern facility at the Lebedyan Plant, benefiting from PepsiCo's global resources, training programs, and performance incentives. Additional perks include opportunities for skill-building in client service and supply chain, plus the pride of contributing to iconic brands. Estimated salary reflects sector rates with a buffer for top talent, positioning you for financial growth.

Career Growth

PepsiCo invests heavily in talent development. Starting as a Customer Service Specialist, you can advance to senior client management, supply chain coordination, or regional operations roles. Internal training, mentorship, and global mobility programs accelerate your path. Many employees transition from temporary roles to permanent positions, leveraging PepsiCo's commitment to promotion from within. In Russia, the Lebedyan Plant serves as a launchpad for broader careers in the food and beverage industry.

Why Join Us

Choose PepsiCo for its legacy of innovation and market leadership. At Lebedyan Plant, you'll contribute to producing products that delight millions while gaining exposure to world-class processes. Our culture emphasizes inclusivity, sustainability, and excellence, offering a premium work environment in Lipetsk Oblast. With urgent hiring, this is your chance to join a stable employer amid Russia's dynamic economy. Stand out in customer service jobs by aligning with a brand synonymous with quality and reliability.

Role FAQs

Is this a permanent position?

This is an urgent temporary role covering for a primary employee, with potential for extension based on performance and needs.

What shifts are available?

Two options: 5/2 from 9:00-18:00 with 10:00-19:00 on-calls, or 5/2 sliding weekends 9:00-18:00 with variable on-calls (7:00-16:00 or 8:00-17:00). Standard is 8:00-17:00.

What salary can I expect?

Estimated $65,000-$95,000 USD yearly, based on Food & Beverage sector rates in Russia with a competitive buffer.

Do I need prior experience in food & beverage?

At least 6 months cumulative experience is required; sector knowledge is a plus but not mandatory.

How do I apply?

Submit your resume highlighting relevant skills and availability for Lebedyan Plant location.