About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting people, data, and technology to improve health outcomes. With annual revenues exceeding $200 billion, we operate at the intersection of healthcare supply chain, pharmacy services, and medical products. Our Third-Party Logistics (3PL) division supports pharmaceutical manufacturers by managing complex order fulfillment, inventory, and customer service operations with precision and reliability. At our LaVergne, TN facility, we deliver mission-critical support to healthcare leaders, ensuring medications and supplies reach patients efficiently. Join a Fortune 500 company committed to innovation, diversity, and inclusive workplaces that value every team's unique perspectives.

Role Overview

The Customer Service Supervisor, Operations Management position at Cardinal Health's TN-LaVergne-3PL LV3 site is a pivotal leadership role overseeing customer service teams dedicated to order management for pharmaceutical manufacturers. This full-time, onsite position requires direct supervision of staff, fostering their professional growth, managing manufacturer accounts, and collaborating across 3PL departments. Reporting within Operations Management, you'll provide strategic oversight, ensure seamless daily operations, and drive team performance in a fast-paced healthcare logistics environment. Anticipated salary range: $67,500 - $86,670, with comprehensive benefits. Ideal for experienced leaders passionate about customer excellence in healthcare supply chain.

Key Responsibilities

Team Leadership and Development

Train employees, plan and direct work assignments, reward performance, and address disciplinary matters. Hold team members accountable, set priorities for task completion, and coordinate activities with other supervisors. Attend client meetings as needed to represent operations effectively.

Problem Resolution and Decision Making

Handle escalations, applying expertise to resolve standard and non-standard issues. Make tough decisions by weighing pros and cons for the team's benefit, coaching subordinates in their decision-making processes.

Customer and Relationship Management

Build strong customer relationships, interpret needs, and assess business requirements. Resolve routine problems using defined processes while brainstorming team solutions that balance risk and operational excellence.

Cross-Functional Collaboration

Actively build relationships across functions, mentor diverse team members, and empower them for success. Assist in achieving goals despite obstacles, fostering a positive, energizing environment that drives results.

Qualifications & Requirements

Qualified candidates hold a high school diploma (college degree highly preferred) and 1-2 years of customer service experience. Must reside within a 1-hour radius of LaVergne, TN for onsite requirements. Key traits include superior communication (written/verbal), strong leadership, intermediate Microsoft Office proficiency, and the ability to prioritize multiple tasks with urgency in an open office setting. Demonstrate organizational skills, time management, and a customer-first mindset. This role suits back-to-work professionals, individuals with disabilities, non-degree holders, and Veterans encouraged to apply.

Benefits & Perks

Cardinal Health prioritizes employee well-being with industry-leading benefits:

• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid parental leave
• 401k savings plan with employer contributions
• Health savings account (HSA) and flexible spending accounts (FSAs)
• myFlexPay for early wage access
• Short- and long-term disability insurance
• Work-life resources and healthy lifestyle programs

These perks support your health, financial security, and work-life balance in a supportive culture.

Career Growth

At Cardinal Health, this supervisory role is a launchpad for advancement in operations management, supply chain leadership, and beyond. We invest in your development through training, mentoring, and internal mobility opportunities. Many supervisors progress to senior management, site leadership, or corporate roles. Our commitment to diversity empowers all backgrounds to thrive, with clear paths for skill-building and promotions based on performance.

Why Join Us

Work for a healthcare leader making a tangible impact on patient care through efficient 3PL operations. Enjoy stable employment, competitive compensation, and a collaborative culture in LaVergne, TN. Cardinal Health values inclusive thought, experience, and backgrounds, fostering innovation and excellence. Application window closes 03/28/2026—apply today to secure your future in healthcare logistics.

Role FAQs

Is this role onsite?

Yes, requires living within 1 hour of LaVergne, TN for onsite visits in an open office environment.

What salary can I expect?

Anticipated range: $67,500 - $86,670, based on experience, location, and internal equity. No bonus eligibility.

Are degrees required?

High school diploma preferred; college degree highly preferred but not mandatory. Veterans and non-degree candidates encouraged.

What makes Cardinal Health different?

Global scale, healthcare focus, and employee-centric benefits set us apart in 3PL operations.