Role Overview

Join Datadog as a Customer Success Associate - Boston (Portuguese-speaking) and become the trusted advisor for our cloud monitoring and observability customers. In this high-impact role, you'll manage strategic relationships with a high-volume book of business, driving Datadog product adoption, retention, and growth opportunities. Based in Boston, Massachusetts, you'll advocate for customers internally while ensuring they maximize value from our industry-leading SaaS platform that powers infrastructure monitoring, application performance, and security for modern cloud-native environments.

Datadog is the go-to observability platform for DevOps teams worldwide, helping engineering organizations break down silos and solve cloud complexity. As we scale our Customer Success team, you'll follow proven methodologies to identify customer needs, convey Datadog's unmatched value in real-time monitoring and analytics, and position yourself for rapid career growth in a hybrid workplace that prioritizes work-life harmony.

Key Responsibilities at Datadog

• Drive customer retention and expansion: Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships across your Datadog customer portfolio.
• Handle high-volume account management: Resolve technical support escalations, billing inquiries, documentation requests, and enablement needs to deliver exceptional customer experiences.
• Adapt strategies dynamically: Pivot account management approaches seamlessly based on diverse customer requirements, from startups to enterprises adopting cloud migration.
• Serve as a Datadog product expert: Advise customers on leveraging our full-stack observability suite, including APM, logs, infrastructure monitoring, and security features.
• Analyze usage trends: Monitor metrics to uncover renewal risks, boost adoption rates, and identify upsell opportunities in real-time dashboards.
• Collaborate cross-functionally: Partner with Datadog's support, product, finance, and legal teams to resolve complex issues and accelerate customer success.
• Negotiate and close deals: Independently handle contract terms, overcome pricing objections, and drive cross-sell/upsell activities using MEDDIC methodology.
• Foster long-term partnerships: Act as an internal advocate, ensuring every interaction reinforces Datadog's commitment to customer-centric innovation.
• Contribute to team scaling: Support personal development initiatives and help build a world-class Customer Success organization.

Qualifications & Requirements

To thrive as a Customer Success Associate at Datadog, you'll need:

• Portuguese fluency: Native or professional-level proficiency in Portuguese (written and verbal) to serve our growing international customer base.
• Customer-facing experience: 1+ years in account management, sales support, or similar roles with a passion for Customer Success careers.
• Sales acumen: Experience negotiating contracts, handling pricing objections, and driving upsell/cross-sell in SaaS environments.
• Communication excellence: Strong written and verbal skills with meticulous attention to detail for high-stakes customer interactions.
• Analytical mindset: Ability to interpret usage data, spot trends, and translate insights into actionable retention strategies.
• Relationship builder: Proven track record of cultivating long-term partnerships in fast-paced tech settings.

Datadog celebrates diverse backgrounds. If you're passionate about cloud observability and eager to grow, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

Earn a competitive $54,000 - $72,000 USD yearly base salary (plus variable compensation and equity) for this Boston-based role. Datadog's total rewards package includes best-in-class perks tailored for tech professionals:

• RSU stock equity and employee stock purchase plan (ESPP)
• Comprehensive healthcare, dental, and family coverage
• 401(k) matching and financial wellness programs
• Fitness reimbursements, mental health support, and parental planning
• Generous PTO, commuter benefits, and hybrid work flexibility
• World-class onboarding, MEDDIC/Command of the Message sales training
• Intra-departmental mentorship, Community Guilds, and career pathing

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a global SaaS leader delivering explosive growth and profitability through our cloud observability platform. Used by Fortune 500 companies and startups alike, we empower digital transformation with end-to-end monitoring of infrastructure, applications, logs, and security. Join our people-first culture in Boston where engineers and customer success pros collaborate to solve real-world challenges in DevOps, cloud migration, and beyond.

Experience #DatadogLife: inclusive Guilds, continuous learning, smart risks, and celebration of wins. Our hybrid model fosters office creativity while supporting work-life balance. Grow your career with product training, mentorship, and clear paths to senior roles in Customer Success and beyond.

How to Apply

Ready to launch your Customer Success career at Datadog? Apply now for the Portuguese-speaking Customer Success Associate role in Boston, Massachusetts. Submit your resume and tell us why you're excited about driving observability success. We review applications on a rolling basis—don't miss your chance to join the pack!

Datadog is an equal opportunity employer committed to diversity and inclusion.