Role Overview

Join Datadog as a Customer Success Associate - Boston (Spanish-speaking) and become the trusted advisor for our high-growth cloud monitoring customers. In this pivotal role, you'll drive long-term strategic relationships, maximize product adoption, and uncover growth opportunities across a high-volume book of business. Datadog, the leading observability platform for cloud applications, empowers engineering teams worldwide with infrastructure monitoring, APM, log management, and security solutions.

As a Spanish-speaking Customer Success Associate in our Boston office, you'll serve as the primary point of contact for key accounts, ensuring they fully leverage Datadog's powerful platform. This hybrid role combines office collaboration with flexible work-life harmony, perfect for driven professionals passionate about technology and customer relationships. With our scalable Customer Success methodology, you'll follow proven processes to identify customer needs and demonstrate Datadog's unmatched value in cloud observability and DevOps.

Datadog's mission to break down silos and solve cloud complexity means our Customer Success team plays a critical role in digital transformation. You'll help customers migrate to cloud-native architectures, optimize infrastructure monitoring, and achieve observability at scale. If you're fluent in Spanish, customer-focused, and excited about building a career in SaaS Customer Success, this Boston opportunity offers unparalleled growth potential.

Key Responsibilities at Datadog

• Drive Customer Retention: Manage full sales cycles, proactively build strategic relationships, and focus on retention for high-volume Datadog accounts.
• Handle Customer Requests: Resolve technical support escalations, billing questions, documentation, and enablement requests to ensure exceptional experiences.
• Strategic Account Management: Pivot strategies seamlessly based on diverse customer requirements and business needs.
• Technical Advisory: Guide customers to maximize Datadog platform utilization across monitoring, APM, logs, and security features.
• Usage Analytics: Monitor trends to identify renewal risks and drive greater product adoption rates.
• Cross-Functional Collaboration: Partner with internal teams including support, product, finance, and legal for comprehensive account success.
• Growth Opportunities: Identify up-sell and cross-sell opportunities through deep customer understanding and platform expertise.
• Spanish-Speaking Support: Provide specialized service to Spanish-speaking customers, enhancing Datadog's global reach.
• Performance Metrics: Track key success indicators including adoption rates, renewal success, and customer satisfaction scores.

Qualifications & Requirements

Datadog seeks passionate professionals who thrive in dynamic, customer-centric environments. While we value diverse experiences, successful candidates typically demonstrate:

• Fluency in Spanish (written and verbal) for serving international customer base
• 1+ years in customer-facing roles with proven account management success
• Experience negotiating contracts and overcoming pricing objections independently
• Strong communication skills with meticulous attention to detail
• Sales-driven mindset eager to grow within Customer Success organization
• Passion for building lasting customer relationships and driving business outcomes
• Familiarity with SaaS, cloud technologies, or monitoring solutions preferred

Datadog celebrates diverse backgrounds. If you're passionate about cloud observability and customer success, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

The estimated yearly salary for this Customer Success Associate role in Boston ranges from $54,000 - $72,000 USD, plus competitive equity and variable compensation. Actual offers consider experience, skills, and qualifications.

Datadog's comprehensive benefits package includes:

• Health, dental, and mental health coverage for individuals and families
• 401(k) with company match and employee stock purchase plan
• Generous PTO, parental leave, and flexible hybrid work model
• Fitness reimbursements and commuter benefits
• Best-in-class sales training (MEDDIC, Command of the Message)
• Intra-departmental mentoring and professional development programs
• New hire stock equity (RSU) grants
• Inclusive Community Guilds and company culture events

Why Join Datadog?

Datadog (NASDAQ: DDOG) delivers rare growth and profitability in the SaaS observability space. Our platform powers digital transformation for engineering teams worldwide, providing real-time insights into cloud infrastructure, applications, and security. As a Customer Success Associate, you'll:

• Work with cutting-edge cloud technologies daily
• Collaborate in Boston's vibrant tech ecosystem
• Access unlimited career growth opportunities
• Join a people-first culture valuing innovation and excellence
• Impact customers driving cloud migration and DevOps success

Our hybrid workplace fosters creativity through office collaboration while supporting work-life harmony. Continuous professional development, product training, and clear career pathing ensure your success evolves with Datadog's rapid growth.

How to Apply

Ready to launch your Customer Success career with Datadog? Apply now for the Spanish-speaking Customer Success Associate position in Boston, Massachusetts. Submit your resume and join thousands of Datadogs solving complex cloud challenges. Don't miss this opportunity to grow with a market leader in observability and monitoring.

Datadog is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.