Role Overview

Join Datadog as a Customer Success Associate in Boston, Massachusetts, and become the trusted partner for our cloud monitoring customers. In this high-impact role, you'll drive long-term strategic relationships, maximize product adoption, and uncover growth opportunities across a diverse portfolio of Datadog accounts. As a key member of our scaling Customer Success team, you'll advocate for customers internally while ensuring they achieve maximum value from our industry-leading observability platform.

Datadog's Customer Success Associates follow proven methodologies to understand unique customer needs and clearly articulate the transformative value of our cloud-scale monitoring solutions. This entry-point role offers exceptional growth potential for driven professionals passionate about SaaS customer success, with clear paths to senior roles managing enterprise accounts. Our hybrid Boston workplace fosters collaboration, creativity, and work-life harmony that empowers Datadogs to thrive.

Key Responsibilities at Datadog

• Drive Customer Retention & Growth: Manage the complete sales cycle for high-volume accounts, proactively building strategic relationships focused on retention and expansion opportunities.
• Deliver Exceptional Customer Experience: Handle diverse requests from technical support escalations and billing questions to documentation and enablement needs across your book of business.
• Strategic Account Management: Seamlessly pivot strategies based on evolving customer requirements, acting as their primary advisor for optimal Datadog utilization.
• Usage Analytics & Risk Mitigation: Monitor consumption trends to identify renewal risks early and implement strategies driving greater platform adoption.
• Cross-Functional Collaboration: Partner with Support, Product, Finance, and Legal teams to resolve complex issues and deliver comprehensive solutions.
• Product Enablement: Guide customers through advanced Datadog features including infrastructure monitoring, APM, logs, and security monitoring capabilities.
• Contract & Pricing Expertise: Independently negotiate renewals, upsells, and cross-sells while overcoming pricing objections with data-driven value propositions.
• Success Metrics Ownership: Track and improve key metrics including Net Retention Rate, expansion revenue, and customer health scores.
• Continuous Improvement: Contribute to team methodologies and share customer insights that shape product roadmap priorities.

Qualifications & Requirements

Datadog seeks customer-obsessed professionals ready to launch their Customer Success career in Boston:

• 1+ years in customer-facing roles (sales, support, or account management)
• Demonstrated success negotiating contracts and handling pricing discussions
• Exceptional communication skills (written/verbal) with keen attention to detail
• Proven ability to manage multiple priorities across high-volume accounts
• Passion for technology, cloud infrastructure, and observability solutions
• Strong desire to build a long-term career in SaaS Customer Success

Datadog celebrates diverse backgrounds. If you're passionate about customer success and cloud technology, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

The base salary range for this Boston-based Customer Success Associate role is $54,000 - $72,000 USD, plus competitive variable compensation tied to performance metrics. Total compensation includes equity and comprehensive benefits creating exceptional value.

• Equity Package: New hire RSUs + ESPP participation
• Health & Wellness: Family medical, dental, vision + mental health benefits
• Financial Wellness: 401(k) with company match
• Professional Growth: MEDDIC sales training, mentorship programs, career pathing
• Work-Life Balance: Generous PTO, parental leave, fitness reimbursements
• Hybrid Boston Workplace: Collaborative office culture with flexibility

Why Join Datadog?

Datadog (NASDAQ: DDOG) delivers the cloud observability platform powering digital transformation for enterprises worldwide. Our 20,000+ customers trust Datadog to monitor entire technology stacks across infrastructure, applications, logs, and security.

Boston Career Advantages:

• Proximity to thriving tech ecosystem and enterprise customers
• Hybrid model balancing collaboration and flexibility
• Clear promotion paths to Strategic Customer Success roles
• Inclusive culture with Community Guilds and mentorship programs

Join a profitable growth company where engineers build for engineers, and Customer Success drives customer obsession at scale. Experience #DatadogLife through continuous learning, smart risks, and celebrating team wins.

How to Apply

Ready to launch your Customer Success career with Datadog's Boston team? Apply now to join our high-growth Customer Success organization. Our recruitment process includes:

1. Resume screen for customer-facing experience
2. Technical + behavioral interviews
3. Customer scenario role-play
4. Final team interviews

Datadog provides equal employment opportunity. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and start building customer success stories with the world's leading cloud monitoring platform!