Role Overview

Join Datadog as a Customer Success Associate in Tokyo, Japan, and become the driving force behind long-term customer relationships in the cloud monitoring and observability space. At Datadog, a leading SaaS platform for infrastructure monitoring, application performance monitoring, and security, you'll manage high-volume accounts, drive product adoption, and identify growth opportunities. This entry-level role is perfect for motivated professionals with 0-2 years of customer-facing experience who are passionate about cloud observability, DevOps, and building lasting customer partnerships. Operating in a hybrid workplace, you'll advocate for customers internally while ensuring they maximize value from Datadog's powerful monitoring solutions.

Datadog (NASDAQ: DDOG) empowers organizations worldwide with real-time insights into their entire technology stack. As a Customer Success Associate, you'll follow proven methodologies to address unique customer needs, convey Datadog's unmatched value, and contribute to our scaling Customer Success team. Personal development is prioritized through mentorship, training, and career pathing.

Key Responsibilities at Datadog

In this dynamic role, you'll take ownership of customer success across your book of business. Here are the core responsibilities:

• Drive retention and growth: Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships focused on retention and expansion.
• Manage customer requests: Handle technical support escalations, billing inquiries, documentation, and enablement requests to deliver exceptional experiences.
• Adapt strategies: Pivot account management approaches seamlessly based on varying customer requirements and needs.
• Advise on optimization: Serve as a trusted advisor, ensuring customers leverage Datadog's monitoring, APM, and security features effectively.
• Analyze trends: Monitor usage patterns to uncover renewal risks and boost adoption rates across cloud infrastructure and applications.
• Collaborate internally: Work cross-functionally with support, product, finance, and legal teams to resolve issues and drive success.
• Upsell and cross-sell: Negotiate contract terms independently and overcome pricing objections for expansion opportunities.
• Report insights: Track key metrics on adoption, usage, and customer health to inform strategic decisions.
• Champion customers: Act as the internal voice of the customer, fostering positive experiences and loyalty.

Qualifications & Requirements

Datadog seeks customer-minded individuals ready to thrive in a fast-paced SaaS environment. Key qualifications include:

• 0-2 years in a customer account-facing role with a strong desire to build a career in Customer Success.
• Proven ability to negotiate contracts and handle pricing objections for upsell/cross-sell.
• Exceptional communication skills (written and verbal) with meticulous attention to detail.
• Customer-centric mindset, always prioritizing maximum value delivery.
• Motivation from sales-driven careers and passion for long-term relationship building.
• Interest in cloud technologies, observability, and Datadog's monitoring platform.

Don't meet every qualification? Apply anyway! Datadog values diverse backgrounds and growth potential.

Salary & Benefits

Competitive compensation awaits in Tokyo, with salary ranges reflecting market standards for Customer Success roles in Japan's tech sector. Beyond base pay, enjoy:

• New hire stock equity (RSU) and ESPP for ownership in Datadog's growth.
• Generous global benefits including family health insurance.
• Commuter benefits and hybrid work flexibility.
• Fitness reimbursements and wellness support.
• Best-in-breed onboarding, MEDDIC sales training, and product education.
• Mentorship programs, Community Guilds, and career development paths.

Benefits may vary by location, but Datadog prioritizes work-life harmony and professional growth.

Why Join Datadog?

Datadog isn't just a monitoring platform—it's a mission-driven community breaking down cloud complexity. Used by engineers for engineers, we serve organizations across industries with infrastructure monitoring, log management, APM, and security solutions. In Tokyo, you'll join a collaborative, hybrid culture fostering innovation and excellence.

Experience #DatadogLife: professional development, diversity, smart risks, and celebration. Follow us on Instagram, LinkedIn, and Datadog Learning Center. As an equal opportunity employer, we welcome all backgrounds.

How to Apply

Ready to launch your Customer Success career at Datadog? Click 'Apply Now' to submit your application. Include your resume and a note on why you're excited about cloud observability and Datadog. We're hiring now—don't miss your chance to join the pack in Tokyo!