Role Overview

Join Datadog's Tokyo team as a Customer Success Associate and become a key player in driving customer growth for our world-class cloud monitoring and security platform. In this hybrid sales and customer success role, you'll work directly with existing customers to maximize their Datadog experience, identify expansion opportunities, and execute upsell and cross-sell strategies. Datadog, a NASDAQ-listed SaaS leader (DDOG), empowers organizations with observability, DevOps tools, and infrastructure monitoring to conquer cloud complexity. Based in Tokyo, Japan, this position offers a dynamic environment where you'll build lasting customer relationships, solve technical challenges, and contribute to team success while enjoying Datadog's hybrid workplace culture that prioritizes collaboration, innovation, and work-life harmony.

What sets this role apart? It's a perfect launchpad for ambitious professionals passionate about cloud technology, customer advocacy, and revenue growth. You'll leverage established sales methodologies like MEDDIC to turn customer insights into business wins, all while scaling your career in one of the fastest-growing tech companies.

Key Responsibilities at Datadog

• Proactively identify utilization expansion opportunities for small existing customers and qualify them into pipeline deals.
• Own the full sales cycle for upsell and cross-sell, from discovery to close, using Datadog's proven sales frameworks.
• Elevate customer experience through hands-on troubleshooting, training, and guidance for sustained product adoption.
• Accompany customers on their journey, uncovering needs and fostering loyalty to drive renewals and expansions.
• Collaborate cross-functionally with support, product, finance, and legal teams to deliver seamless solutions.
• Serve as a trusted advisor, ensuring customers fully leverage Datadog's monitoring, observability, and security features.
• Conduct onboarding sessions and provide ongoing support to accelerate time-to-value.
• Monitor customer health indicators to preempt churn risks and promote long-term partnerships.
• Contribute to team goals by sharing insights on customer trends and product feedback.

Qualifications & Requirements

Datadog values potential as much as experience. We're seeking self-motivated individuals with a customer-first mindset who thrive in hybrid sales environments. Key qualifications include:

• Customer-centric approach: Proven dedication to delivering exceptional value and building trust.
• Sales acumen: Experience in upsell/cross-sell, contract negotiations, and pricing strategies in SaaS.
• Communication excellence: Thoughtful, detail-oriented skills in written and verbal Japanese/English communication.
• Operational agility: Ability to multitask, manage time effectively, and handle high-volume responsibilities.
• Tech passion: Interest in cloud monitoring, DevOps, observability, and Datadog's ecosystem.
• Team player: Comfortable in collaborative, cross-functional settings driving collective success.

Don't worry if you don't check every box—Datadog champions growth and diverse backgrounds. If you're eager to learn and contribute, we want to hear from you.

Salary & Benefits

Earn competitive compensation in Tokyo's tech market, with base salaries ranging from 7,000,000 JPY to 12,000,000 JPY annually, plus uncapped commissions tied to performance. Datadog's total rewards package is industry-leading:

• Performance-driven bonuses and equity through RSUs and ESPP.
• Comprehensive family health insurance, 401K matching, and retirement plans.
• Professional training in MEDDIC, Command of the Message, and Datadog certifications.
• Mentor programs, President's Club incentives, and career pathing.
• Hybrid work model, pet insurance, fitness perks, and commuter benefits.
• Inclusive culture with guilds, community events, and global collaboration opportunities.

Why Join Datadog?

Datadog isn't just a monitoring platform—it's a mission to simplify cloud complexity for digital transformation. Used by Fortune 500 companies and startups alike, our observability suite covers infrastructure, APM, logs, security, and more. In Tokyo, you'll join a vibrant APAC hub fostering innovation and excellence. Our people-first culture celebrates diversity, professional development, and smart risks. Experience #DatadogLife through Instagram, LinkedIn, and our Learning Center. As an equal opportunity employer, we welcome all backgrounds to solve tough problems together.

Grow your career in cloud observability, build global networks, and thrive in a profitable, high-growth SaaS environment.

How to Apply

Ready to pack your bags for Datadog? Apply now via our careers page. Submit your resume highlighting relevant experience in customer success, sales, or cloud tech. We'll review applications promptly—top talent moves fast in Tokyo's competitive market. For questions on accessibility or accommodations, use our dedicated form. Check the full English listing here. Join us and transform customer success in the cloud era!