Role Overview

Join Datadog as a Customer Success Associate (Commercial Accounts) in Bangalore, Karnataka, India, and become a key player in driving customer adoption and retention for our world-class cloud monitoring and security platform. Datadog (NASDAQ: DDOG) is the leading SaaS solution for observability, helping engineering teams monitor infrastructure, applications, and security across complex cloud environments. In this high-impact role, you'll manage a high volume of commercial accounts, acting as the primary advocate for customers while identifying growth opportunities and ensuring long-term success with our platform.

As part of our scaling Customer Success team, you'll follow proven methodologies to understand unique customer needs, demonstrate the immense value of Datadog's observability tools, and foster strategic relationships. Whether it's handling technical support escalations, billing inquiries, or driving upsell opportunities, you'll pivot seamlessly to deliver exceptional experiences. Datadog's hybrid workplace in Bangalore emphasizes office culture for collaboration while supporting work-life harmony—perfect for motivated professionals passionate about technology and customer success.

Datadog is built by engineers for engineers, empowering digital transformation, cloud migration, and full-stack monitoring. If you're customer-minded, sales-driven, and excited about cloud observability, this is your chance to grow with a profitable global leader.

Key Responsibilities at Datadog

• Drive Retention and Growth: Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships focused on retention and expansion.
• Manage Customer Requests: Handle a wide range of inquiries from your book of business, including technical support escalations, billing questions, and documentation/enablement requests.
• Strategic Pivoting: Adapt account management strategies based on diverse customer requirements and needs for seamless efficiency.
• Customer Advisory: Serve as a trusted advisor, ensuring customers leverage Datadog's monitoring, APM, logs, and security features effectively.
• Usage Monitoring: Analyze usage trends to uncover renewal risks and champion greater adoption rates across cloud infrastructure.
• Cross-Functional Collaboration: Partner with internal teams in support, product, finance, and legal to deliver holistic solutions.
• Advocacy and Experience: Act as the internal voice for customers, prioritizing positive experiences and product value articulation.
• Scalable Success: Contribute to team scaling through personal development and methodology adherence in a high-volume environment.
• Growth Identification: Spot upsell and cross-sell opportunities through deep understanding of Datadog's observability ecosystem.

Qualifications & Requirements

• 2+ years in a customer-facing role with a strong desire to advance in Customer Success at a SaaS company like Datadog.
• Proven experience independently negotiating contracts and handling pricing objections for upsells/cross-sells.
• Exceptional communication skills (written and verbal) with meticulous attention to detail.
• Customer-centric mindset, always seeking to deliver maximum value and build lasting relationships.
• Sales-driven motivation with passion for technology, cloud monitoring, and observability platforms.
• Comfortable managing high-volume accounts in a fast-paced, hybrid environment.

Datadog encourages applicants passionate about technology to apply—even if you don't meet every qualification. We value growth mindset and diverse backgrounds.

Salary & Benefits

Competitive compensation for Customer Success Associate roles in Bangalore ranges from $15,000 - $30,000 USD annually (equivalent to market-leading INR packages), depending on experience. Datadog offers transparency in rewards while providing:

• New hire stock equity (RSU) and ESPP for ownership in our high-growth company.
• Best-in-breed onboarding and specialized sales training (MEDDIC, Command of the Message).
• Intra-departmental mentoring, buddy programs, and continuous professional development.
• Inclusive culture with Community Guilds, hybrid work model, and generous global benefits.
• Health insurance for family, fitness reimbursements, commuter benefits, and more.

Why Join Datadog?

Datadog isn't just a monitoring platform—it's a mission to break down silos in the cloud age. Used by organizations worldwide for infrastructure monitoring, APM, log management, and security, we're profitable and growing rapidly. In Bangalore, you'll join a collaborative, people-first community that champions innovation, diversity, and work excellence. Enjoy #DatadogLife with professional growth, smart risks, and celebration of wins. Follow us on Instagram, LinkedIn, and Datadog Learning Center.

We're committed to equal opportunity, welcoming all backgrounds regardless of race, gender, or other protected characteristics.

How to Apply

Ready to empower customers with Datadog's observability superpower? Apply now for the Customer Success Associate role in Bangalore! Submit your resume and join our pack of innovators solving complex cloud challenges. Don't miss this opportunity to accelerate your career in SaaS customer success.