Role Overview

Join Datadog as a Customer Success Associate (Commercial Accounts) in Sydney, New South Wales, Australia, and become a key player in driving customer adoption and retention for our world-class cloud monitoring and security platform. Datadog is the leading SaaS solution for observability, helping engineering teams monitor infrastructure, applications, and logs across hybrid and multi-cloud environments. In this role, you'll manage a high volume of commercial accounts, acting as the primary advocate for customers while identifying growth opportunities and ensuring long-term success with our platform.

Datadog's Customer Success team is scaling rapidly, and we're looking for driven professionals passionate about technology, customer relationships, and career growth in SaaS. You'll follow proven methodologies to understand customer needs, demonstrate Datadog's value in real-time observability, DevOps automation, and security monitoring, and collaborate across teams to deliver exceptional experiences. Our hybrid workplace in Sydney fosters collaboration, creativity, and work-life harmony, making it the perfect environment for your professional journey.

Key Responsibilities at Datadog

As a Customer Success Associate, your impact will be immediate and measurable. Here's what you'll do daily:

• Drive Retention and Growth: Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships focused on retention and expansion.
• Manage Customer Requests: Handle technical support escalations, billing inquiries, documentation, and enablement requests to ensure positive experiences.
• Adapt Strategies: Pivot account management approaches seamlessly based on diverse customer requirements and needs.
• Advise on Optimization: Serve as a trusted advisor, helping customers leverage Datadog's full suite of monitoring, APM, and security features effectively.
• Analyze Usage Trends: Monitor metrics to uncover renewal risks and boost adoption rates across cloud-native applications.
• Cross-Functional Collaboration: Partner with support, product, finance, and legal teams to resolve issues and unlock value.
• Advocate Internally: Represent customer voices within Datadog to influence product roadmap and improvements.
• Upsell Opportunities: Negotiate contracts and overcome objections to drive upsell and cross-sell activities.
• Report Insights: Track key success metrics and provide data-driven recommendations for account health.

Qualifications & Requirements

We're seeking customer-minded individuals ready to thrive in a fast-paced SaaS environment. Key qualifications include:

• 1+ years in a customer-facing role with a strong desire to build a career in Customer Success.
• Proven experience negotiating contracts and handling pricing objections for upsell/cross-sell.
• Excellent communication skills (written and verbal) with meticulous attention to detail.
• Passion for building lasting relationships and delivering maximum customer value.
• Familiarity with SaaS, cloud monitoring, or observability tools is a plus.
• Driven mindset motivated by sales success and professional growth.

Datadog celebrates diverse backgrounds. Even if you don't meet every qualification, if you're passionate about cloud technology, DevOps, and helping customers succeed with monitoring platforms like Datadog, we encourage you to apply. Our inclusive culture supports skill-building from day one.

Salary & Benefits

Competitive compensation awaits top talent in Sydney. Expect a base salary range of $75,000 - $105,000 USD equivalent (adjusted for local market), plus performance incentives. Datadog's total rewards package is industry-leading:

• Equity & Ownership: New hire RSU stock grants and ESPP for long-term wealth building.
• Health & Wellness: Comprehensive family health insurance, fitness reimbursements, and mental health support.
• Professional Growth: MEDDIC sales training, product deep-dives, mentor programs, and career pathing.
• Work-Life Balance: Hybrid model, unlimited PTO, commuter benefits, and global wellness perks.
• Culture & Community: Join Community Guilds, buddy programs, and inclusive events.

Benefits may vary by location but are designed to attract the best in cloud observability talent.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a global SaaS leader delivering growth and profitability while breaking down cloud complexity. Used by Fortune 500 companies for infrastructure monitoring, application performance, log management, and security, we're built by engineers for engineers. In Sydney, you'll join a collaborative pack that champions innovation, diversity, and excellence.

Experience #DatadogLife: hybrid culture sparking creativity, continuous learning via our Learning Center, and opportunities to solve real-world challenges in DevOps, observability, and digital transformation. Follow us on Instagram and LinkedIn to see why top talent chooses us.

We're committed to equal opportunity, welcoming all backgrounds regardless of race, gender, or experience level. Grow your career in cloud monitoring with a company that's transforming how the world builds software.

How to Apply

Ready to drive customer success with Datadog's observability platform? Click 'Apply Now' to submit your resume and join our Sydney team. We're hiring fast—don't miss your chance to contribute to cloud-scale monitoring innovation!