About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that power modern organizations. Since 2011, our mission has remained unwavering: stop breaches before they occur. We've redefined modern security with the world’s most advanced AI-native platform, the Falcon platform, which delivers cloud-native protection powered by cutting-edge artificial intelligence and machine learning. Our customers across all industries rely on CrowdStrike to keep their businesses running smoothly, their communities safe, and their operations moving forward without interruption.

As a mission-driven company, CrowdStrike fosters a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. We cultivate an environment of limitless passion, relentless innovation, and fanatical commitment to our customers, community, and each other. Certified as a Great Place to Work globally, CrowdStrike is proud to be an equal opportunity employer, supporting veterans and individuals with disabilities through affirmative action programs.

Role Overview

The Customer Success Manager (CSM) role at CrowdStrike in Spain is a remote position focused on maximizing customer value from our Next-Gen SIEM/LogScale product suite. As a trusted advisor, you'll develop deep insights into your customers' businesses and objectives, ensuring project success, retention, and growth. This role demands a motivated self-starter with strong customer service skills, technical problem-solving abilities, and a commitment to ongoing self-education.

Working remotely from anywhere in Spain, you'll advocate for customers while collaborating with internal teams to drive outcomes. Leverage the Falcon platform's capabilities in log management and security operations to help customers achieve their security goals and expand their usage of CrowdStrike solutions.

Key Responsibilities

Building Relationships and Driving Growth

Build and foster strong relationships with customers in your book of business, driving engagement, retention, and expansion. Proactively identify opportunities, surface feature requests to product and engineering teams, and take action when issues arise.

Success Planning and Adoption

Create tailored success plans aligned with customer outcomes, setting measurable goals and timelines for onboarding and growth. Drive product adoption of Next-Gen SIEM/LogScale to ensure maximum ROI.

Renewals and Business Reviews

Manage renewal risks, collaborate with sales executives for remediation, upsells, and successful renewals. Conduct strategic business reviews covering priorities, product roadmaps, satisfaction, usage patterns, and best practices.

Advocacy and Escalations

Serve as the customer's voice internally, documenting feedback and leveraging technical expertise from development engineers and knowledge bases. Drive escalations with executive management and contribute to customer references and success stories.

Knowledge Sharing

Create knowledge base content, participate in technical communications, and share best practices on new technologies and complementary security applications.

Qualifications & Requirements

Required Qualifications

To succeed, you'll need a Bachelor’s Degree or equivalent experience, plus at least 3 years in a CSM or TAM role. Excellent customer service skills, technical credibility, communication (written and verbal), problem-solving, and a collaborative attitude are essential. Knowledge of enterprise web technologies, security, and cutting-edge infrastructures is required, along with up to 25% travel.

Bonus Points

Stand out with 3+ years in Customer Success/Support/TAM in SaaS, familiarity with DevOps, IT operations, Security, Cloud, software integration projects, or log management experience.

Benefits & Perks

CrowdStrike offers market-leading compensation and equity awards, comprehensive physical and mental wellness programs, competitive vacation and holidays, paid parental and adoption leaves, and professional development for all employees. Enjoy our remote-first culture with employee networks, geographic groups, volunteer opportunities, and world-class amenities in vibrant offices when visiting.

Career Growth

At CrowdStrike, career growth is a priority regardless of level or role. Our remote-first culture provides autonomy and flexibility, with endless opportunities to innovate in cybersecurity. As a CSM, you'll gain exposure to enterprise customers, the Falcon platform, and cross-functional teams, positioning you for advancement in customer success, sales, or technical leadership.

Why Join CrowdStrike

Join a company at the forefront of stopping breaches with the Falcon platform's AI-native security. Our remote-first culture in Spain offers work-life balance while contributing to a mission that matters. Be part of a premium team driving cybersecurity innovation, with top-tier benefits and a culture of belonging where everyone is empowered to succeed.

Role FAQs

Is this role fully remote?

Yes, this Customer Success Manager position is fully remote within Spain, embracing our remote-first culture.

What products will I support?

You'll focus on the Next-Gen SIEM/LogScale product suite within the Falcon platform.

What's the travel requirement?

Up to 25% travel for customer meetings and events.

Do I need cybersecurity experience?

Strong familiarity with security, DevOps, Cloud, or log management is a bonus, but customer success experience is key.

How does CrowdStrike support career growth?

Through professional development programs, employee networks, and a culture of autonomy and innovation.