Role Overview

Join Datadog as a Customer Success Manager - Boston (Portuguese-speaking) and become the trusted advisor for our cloud monitoring and observability customers. In this high-impact role, you'll drive customer adoption, uncover expansion opportunities, and ensure every customer maximizes value from our industry-leading SaaS platform. Datadog's Customer Success team is the bridge between customer needs and our cutting-edge infrastructure monitoring, APM, and security solutions.

Based in Boston, Massachusetts, you'll work in a hybrid environment that balances collaborative office culture with work-life harmony. As a Portuguese-speaking CSM, you'll serve key accounts in Brazil and Portugal markets, building long-term relationships while driving measurable business outcomes. This role combines relationship management, strategic account planning, and SaaS sales expertise in the fast-growing observability space.

Datadog (NASDAQ: DDOG) powers digital transformation for thousands of engineering teams worldwide. Our platform unifies metrics, traces, and logs to provide real-time insights across cloud-native environments. As a CSM, you'll help customers break down silos and solve complexity in the cloud age.

Key Responsibilities at Datadog

• Strategic Onboarding: Partner with Sales to deliver seamless handoffs and comprehensive onboarding experiences, ensuring customers achieve quick time-to-value with Datadog's observability platform.
• Relationship Mastery: Proactively build executive and technical relationships across customer organizations, establishing mutual trust and positioning Datadog as their strategic partner.
• Growth Ownership: Own the full sales cycle for expansion opportunities, utilizing MEDDIC methodology to identify, qualify, and close upsell and cross-sell deals.
• Technical Advisory: Act as customers' Datadog expert, optimizing platform usage across Infrastructure Monitoring, APM, Log Management, and Security solutions.
• Proactive Risk Management: Monitor usage analytics and health scores to identify renewal risks early and implement proactive retention strategies.
• Cross-Functional Collaboration: Partner with Support, Product Management, Finance, and Legal teams to resolve complex customer issues and drive platform adoption.
• Product Attachment: Drive attachment of new Datadog products including Synthetic Monitoring, RUM, Database Monitoring, and Cloud Security.
• Business Impact: Deliver measurable results through increased ARR, higher Net Retention rates, and expanded customer footprints.
• Market Specialization: Leverage Portuguese fluency to serve LATAM and European customers with culturally relevant communication and business acumen.

Qualifications & Requirements

Datadog seeks Customer Success Managers who thrive in dynamic SaaS environments and possess the following qualifications:

• Native or business-level Portuguese fluency for professional customer communication
• 3+ years in Customer Success, Account Management, or SaaS sales roles
• Proven track record of driving expansion revenue in existing accounts
• Experience with MEDDIC or similar consultative sales methodologies
• Technical aptitude with cloud monitoring, observability, or DevOps tools
• Demonstrated success negotiating contracts and overcoming pricing objections
• Strong analytical skills for usage trend analysis and forecasting
• Excellent presentation and stakeholder management abilities

Datadog values diverse experiences. If you're passionate about cloud technology and customer success, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

The base salary range for this Customer Success Manager role in Boston is $86,000 - $118,000 USD, plus competitive variable compensation, stock equity (RSU), and comprehensive benefits. Total compensation includes uncapped commission potential based on expansion revenue achieved.

• Equity Compensation: New hire RSU grants + ESPP discount program
• Health & Wellness: Comprehensive medical, dental, vision, mental health support
• Financial Wellness: 401(k) with generous company match
• Time Off: Unlimited PTO + paid parental leave + company holidays
• Professional Growth: MEDDIC training, Command of the Message, product academies
• Work-Life Harmony: Hybrid model, fitness reimbursements, commuter benefits
• Community: Inclusive culture with ERGs, mentorship programs, career pathing

Why Join Datadog?

Datadog isn't just a monitoring platform—we're engineering the future of observability. Here's why top talent chooses us:

• Explosive Growth: NASDAQ: DDOG with consistent 20%+ YoY revenue growth and profitability
• Engineering-First Culture: Built by engineers for engineers, trusted by 20,000+ organizations
• Market Leadership: #1 in cloud monitoring across Gartner, G2, and TrustRadius
• Innovation Engine: 500+ product releases annually across 20+ solution categories
• Boston Tech Hub: Strategic East Coast presence serving enterprise customers
• Career Acceleration: Clear promotion paths from CSM to Strategic CS, Customer Success Manager to Director

Our hybrid workplace combines collaborative office energy with flexible remote work. Join a team that celebrates diversity, champions professional development, and solves the toughest problems in cloud observability.

How to Apply

Ready to drive customer success at the world's leading observability platform? Click 'Apply Now' to join our Boston team. Include your resume, LinkedIn profile, and any Portuguese language certifications. Datadog's recruitment process includes:

• Initial recruiter screen (30 min)
• Take-home customer success scenario
• Live customer call simulation
• Cross-functional panel interviews
• Executive stakeholder alignment

Datadog is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join the pack and help thousands of engineering teams monitor what matters.