Role Overview

Join Datadog as a Customer Success Manager in Denver, Colorado, and become the trusted advisor for our cloud monitoring and observability customers. In this high-impact role, you'll proactively drive product adoption, uncover expansion opportunities, and build lasting relationships with enterprise customers leveraging Datadog's industry-leading SaaS platform. Datadog's Customer Success Managers follow proven methodologies to identify customer needs and demonstrate clear ROI from our comprehensive observability solutions.

Our hybrid workplace in Denver fosters collaboration and creativity while supporting work-life harmony. As a Customer Success Manager, you'll work closely with sales, support, product, and executive teams to ensure customers maximize value from Datadog's cloud monitoring, APM, log management, and security capabilities.

Key Responsibilities at Datadog

• Partner with sales teams for seamless customer onboarding and transition experiences
• Proactively build relationships creating mutual trust with customer stakeholders
• Execute full sales cycles for growth opportunities within existing accounts
• Act as strategic advisor ensuring optimal Datadog platform utilization
• Monitor usage analytics to identify renewal risks and expansion opportunities
• Drive product adoption across customer organizations and teams
• Collaborate cross-functionally with Support, Product, Finance, and Legal teams
• Advocate internally for customer needs while pursuing growth opportunities
• Leverage MEDDIC methodology for strategic account management

Qualifications & Requirements

Datadog seeks Customer Success Managers who thrive in dynamic, fast-paced environments:

• 5-7+ years in customer-facing SaaS account management roles
• Proven success in up-selling and cross-selling complex software solutions
• Experience negotiating contracts and overcoming pricing objections independently
• Exceptional communication skills with meticulous attention to detail
• Demonstrated passion for building long-term customer relationships
• Technical aptitude with cloud infrastructure, monitoring, or DevOps preferred
• Comfortable in fluid, solution-focused environments

Datadog celebrates diverse backgrounds. If you're passionate about technology and customer success, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

The estimated yearly salary range for this Customer Success Manager role in Denver is $86,000 - $118,000 USD, plus competitive equity package and variable compensation. Actual compensation considers experience, skills, and qualifications.

Datadog offers best-in-class benefits:

• New hire stock equity (RSU) and ESPP
• Comprehensive healthcare, dental, vision for families
• 401(k) with company match
• Generous PTO and parental planning benefits
• Fitness reimbursements and mental health support
• MEDDIC sales training and Command of the Message
• Professional development and career pathing
• Hybrid Denver workplace with collaborative culture

Why Join Datadog?

Datadog (NASDAQ: DDOG) delivers rare growth and profitability in SaaS, powering digital transformation for enterprises worldwide. Our platform breaks down silos across cloud infrastructure, application performance monitoring (APM), log management, security, and synthetic monitoring.

Denver Customer Success Managers join:

• Inclusive culture with Community Guilds and mentorship programs
• Continuous growth through product training and career development
• High-impact environment where your work drives customer and company success
• Collaborative teams of engineers building for engineers
• Work-life harmony through our hybrid model

Experience #DatadogLife through our Instagram, LinkedIn, and Learning Center.

How to Apply

Ready to drive customer success with Datadog's observability platform? Apply now for our Denver Customer Success Manager position. Join thousands of engineers and customer leaders powering the world's most innovative companies.

Datadog is an equal opportunity employer. We value diversity and encourage applicants from all backgrounds to apply for this exciting career opportunity.