Role Overview

Join Datadog as a Customer Success Manager in Singapore and become a key player in driving customer growth for our leading cloud monitoring and security platform. In this role, you'll proactively foster strong relationships with our existing customer base, focusing on onboarding, upselling, and cross-selling opportunities. As a Customer Success Manager at Datadog, you'll advocate for customers internally while identifying their unique needs and demonstrating the unparalleled value of our observability solutions. Operating in a hybrid workplace, you'll enjoy the perfect balance of collaboration and flexibility that defines DatadogLife.

Datadog (NASDAQ: DDOG) is the global SaaS leader in breaking down silos and solving cloud complexity. Our platform empowers digital transformation, cloud migration, and full-stack infrastructure monitoring for organizations worldwide. Built by engineers for engineers, Datadog is trusted across industries for its innovation in observability, DevOps, and security.

Key Responsibilities at Datadog

As a Customer Success Manager, you'll play a pivotal role in ensuring customer success and business growth. Here are your core responsibilities:

• Partner closely with the sales team to deliver smooth transitions and exceptional onboarding experiences for new customers.
• Proactively build and nurture relationships with customers to establish mutual trust and long-term partnerships.
• Execute the complete sales cycle for expansion opportunities within existing customer accounts, driving upsell and cross-sell revenue.
• Serve as a trusted advisor, helping customers maximize the value of Datadog's cloud monitoring and security solutions.
• Monitor customer usage trends and metrics to identify renewal risks early and promote higher adoption rates.
• Collaborate cross-functionally with internal teams including Support, Product, Finance, and Legal to resolve issues and unlock opportunities.
• Drive new product attachment by showcasing how Datadog's observability tools solve complex cloud challenges.
• Advocate relentlessly for the customer experience, ensuring their voice shapes product improvements and service delivery.
• Leverage Datadog's methodology to uncover customer needs and clearly articulate our platform's ROI.

Qualifications & Requirements

We're looking for passionate professionals who thrive in dynamic environments. Key qualifications include:

• 5+ years in customer-facing roles, ideally in SaaS, cloud, or tech account management.
• Exceptional communication skills with meticulous attention to detail.
• Proven experience negotiating contracts and overcoming pricing objections independently for upsell/cross-sell.
• Motivation derived from building enduring, impactful customer relationships.
• Customer-centric mindset always prioritizing maximum value delivery.
• Comfort in fast-paced, fluid, solution-oriented settings like Datadog's innovative culture.
• Excitement for technology, observability, DevOps, and cloud-native solutions.

Datadog celebrates diverse backgrounds. If you're passionate about tech and eager to grow, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

Datadog offers competitive compensation for Customer Success Manager roles in Singapore, with realistic market estimates ranging from SGD 90,000 to SGD 150,000 annually, plus performance incentives. Our benefits package is industry-leading:

• New hire stock equity (RSU) and employee stock purchase plan (ESPP).
• Best-in-breed onboarding and specialized sales training (MEDDIC, Command of the Message).
• Intra-departmental mentor/buddy programs for networking.
• Continuous professional development, product training, and clear career pathing.
• Inclusive culture with Community Guilds for ERGs.
• Generous global benefits including family health insurance.
• Hybrid work model supporting work-life harmony.
• Fitness reimbursements, commuter benefits, and more (country-specific).

Why Join Datadog?

Datadog isn't just a workplace—it's a launchpad for your career in cloud observability. We're a rare profitable growth company (NASDAQ: DDOG) powering the world's top engineering teams. Join our people-first community where we champion professional development, diversity, innovation, and excellence. Experience #DatadogLife through our vibrant office culture, hybrid flexibility, and commitment to solving tough problems.

Follow us on Instagram, LinkedIn, and Datadog Learning Center to see why thousands choose Datadog. We're an equal opportunity employer committed to diversity.

How to Apply

Ready to drive customer success at Datadog? Click 'Apply Now' to submit your application. Our team reviews submissions promptly—don't miss this opportunity to join Singapore's top cloud monitoring innovator. Positions fill quickly in our high-growth environment.

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