Role Overview

Join MongoDB, the modern developer data platform powering the world's most innovative applications with MongoDB Atlas, our fully managed cloud database service. As a Customer Success Manager, Scaled in São Paulo, São Paulo, Brazil, you'll dive into a dynamic role managing a portfolio of thousands of expanding customers. This position demands passion for technology, autonomy in high-ambiguity environments, and a customer-centric mindset to deliver the right support at the right time. Collaborate with Sales, Professional Services, and Technical teams to foster growth, mitigate risks, and optimize MongoDB adoption. Ideal for those with 5+ years in customer success and a knack for NoSQL databases and cloud infrastructure. Hybrid model based in São Paulo—apply now to shape the future of scaled customer success at MongoDB!

Key Responsibilities at MongoDB

In this fast-paced Customer Success Manager, Scaled role, you'll act as the strategic advisor for MongoDB end-users, leveraging MongoDB Atlas health metrics and automated triggers to accelerate time-to-value. Here's what your day looks like:

• Act as the main contact for thousands of customers, building trust through customized onboarding, enablement sessions, strategy meetings, and business reviews.
• Collaborate cross-functionally with Sales, Professional Services, Tech Services, and the MongoDB ecosystem to address needs and drive outcomes.
• Gather feedback and identify obstacles to inform Product, Sales, and Leadership on enhancing customer health at scale.
• Run proactive risk mitigation, resolving critical issues like outages or custom MongoDB implementations with agility.
• Lead quarterly business reviews (QBRs) with C-suite executives, aligning on objectives and mutual success plans.
• Utilize Salesforce to document interactions and provide feedback on MongoDB Atlas signals for account health.
• Optimize customer environments for MongoDB best practices, reducing spend waste and accelerating growth.
• Contribute to evolving Scaled CS strategies with an entrepreneurial mindset to scale resources effectively.
• Coordinate project management for new workload onboarding, ensuring timely delivery and goal alignment.

No two days are the same—expect constant innovation in serving mission-critical NoSQL workloads on the leading developer data platform.

Qualifications & Requirements

We're seeking ambitious professionals based in São Paulo for this hybrid role. Key qualifications include:

• 5+ years in Customer Success, Account Management, Client Services, or similar customer-centric roles.
• 1-3 years in customer-facing positions with technical, mission-critical products like databases or SaaS platforms.
• Passion for building trust to drive account growth via onboarding, enablement, and strategy sessions.
• Technical mindset with aptitude for MongoDB, NoSQL, cloud, and infrastructure—prior exposure is a plus.
• Strong collaboration skills across Sales, Services, and ecosystem teams.
• Autonomy to own engagements, de-escalate issues, and decide on 1:1 or 1:many activities.
• Entrepreneurial drive to evolve Scaled CS amid changing customer needs and tools.
• Advanced project management for onboarding and alignment with customer goals.
• Advanced English proficiency; business Spanish is a plus.
• Bonus: Experience in Software Engineering, Pre-Sales, Technical Account Management, or Scaled CS.

If you thrive in ambiguity and love technical challenges, this is your chance to excel at MongoDB.

Salary & Benefits

MongoDB offers competitive compensation for Customer Success Manager, Scaled roles in São Paulo, estimated at $80,000–$120,000 USD base annually (total comp includes equity). Enjoy these perks:

• Competitive Equity in a public tech leader.
• Wellness Programs with mental health resources.
• MongoDB University for free certifications.
• Global Family Leave for all.
• Hybrid São Paulo model.
• Comprehensive health insurance.
• Unlimited PTO.
• Learning stipends and stock plans.

Why Join MongoDB?

MongoDB is the modern developer data platform trusted by Netflix, Adobe, and Forbes. As a Scaled CSM, you'll impact thousands of customers using Atlas for NoSQL innovation. Work in a collaborative, innovative culture with hybrid flexibility in vibrant São Paulo. Grow your career with cutting-edge tools, global teams, and endless learning. MongoDB's Scaled CS team is evolving rapidly—be part of scaling success for the world's apps. With a passion for technology and customer outcomes, you'll thrive here.

Keywords: MongoDB careers São Paulo, Customer Success Manager jobs Brazil, NoSQL database roles, Atlas customer success.

How to Apply

Ready to drive customer success at scale? Submit your resume today for this Customer Success Manager, Scaled role in São Paulo. We review applications quickly—don't miss out on hybrid opportunities at MongoDB!