Customer Success Manager
Siemens
Customer Success Manager
Job Description
Job Title: Customer Success Manager
You’ll make a difference by:
• Building trusted, long-term customer relationships – Acting as the primary point of contact for assigned accounts and partnering with stakeholders at all levels to help customers achieve their desired outcomes.
• Driving successful onboarding and adoption – Leading onboarding and implementation planning, training users, and proactively identifying gaps in product usage to ensure value is realized early.
• Ensuring customer retention and growth – Identifying risks early to reduce churn, monitoring customer health, and partnering with Sales to support upsell and cross-sell opportunities.
• Owning end-to-end customer delivery quality – Working closely with account management, service, and commercial teams to ensure consistent, high-quality delivery and customer satisfaction.
• Resolving issues and representing customer needs – Collaborating with Support, Product, and Engineering teams to resolve issues and advocating for customer feedback to influence improvements.
• Using data to guide decisions and outcomes – Analyzing usage data, tracking KPIs such as adoption, retention, and NPS, and maintaining accurate records in CRM systems.
Your defining qualities:
• Proven experience in customer-facing success roles – 5+ years in Customer Success, Account Management, or similar roles focused on long-term customer outcomes.
• Background in building or smart building technologies – Experience with building automation, fire safety, or related technologies that support complex customer environments.
• Strong communication and relationship-building skills – Ability to clearly translate technical concepts for business audiences and business needs for technical teams.
• Highly organized with strong follow-through – Comfortable managing multiple priorities, deadlines, and customer commitments with attention to detail.
• Proactive and solution-oriented mindset – Takes initiative, adapts to change, and focuses on solving problems before they impact customers.
• Comfort with tools and systems – Experience using CRM platforms (e.g., Salesforce), Microsoft Office, and proposal or reporting tools.
What we offer
• Flexibility: Inclusive and flexible working environment with hybrid and remote options.
• Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.
• Growth opportunities: Continuous and individual learning journeys.
• Inclusive culture: A team culture where you can be yourself.
This is what happens after you apply:
• CV Screening
• Talk with our recruiter to get to know your motivation & your experience
• 1-3 Business Interviews
• Offer
Come join us, and #TransformTheEveryday through technology!
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Public Notice: Recruitment Fraud
We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.
Locations
- Singapore, Central Singapore, Singapore
Salary
Estimated Salary Rangemedium confidence
110,000 - 180,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Building trusted long-term customer relationshipsintermediate
- Driving successful onboarding and adoptionintermediate
- Ensuring customer retention and growthintermediate
- Owning end-to-end customer delivery qualityintermediate
- Resolving issues and representing customer needsintermediate
- Using data to guide decisions and outcomesintermediate
- Strong communication and relationship-buildingintermediate
- Highly organized with strong follow-throughintermediate
- Proactive and solution-oriented mindsetintermediate
- Comfort with CRM platforms (e.g. Salesforce) Microsoft Office and reporting toolsintermediate
Required Qualifications
- 5+ years in Customer Success Account Management or similar roles (experience)
- Background in building or smart building technologies (building automation fire safety or related) (experience)
Responsibilities
- Acting as primary point of contact for assigned accounts and partnering with stakeholders
- Leading onboarding and implementation planning training users and identifying product usage gaps
- Identifying risks to reduce churn monitoring customer health and supporting upsell/cross-sell
- Working with account management service and commercial teams for high-quality delivery
- Collaborating with Support Product and Engineering to resolve issues and advocate for feedback
- Analyzing usage data tracking KPIs (adoption retention NPS) and maintaining CRM records
Benefits
- general: Inclusive and flexible working environment with hybrid and remote options
- general: Comprehensive welfare programs and health insurance extendable to family
- general: Professional accident insurance
- general: Continuous and individual learning journeys
- general: Inclusive team culture
Answer 10 quick questions to check your fit for Customer Success Manager @ Siemens.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Customer Success Manager
Siemens
Customer Success Manager
Job Description
Job Title: Customer Success Manager
You’ll make a difference by:
• Building trusted, long-term customer relationships – Acting as the primary point of contact for assigned accounts and partnering with stakeholders at all levels to help customers achieve their desired outcomes.
• Driving successful onboarding and adoption – Leading onboarding and implementation planning, training users, and proactively identifying gaps in product usage to ensure value is realized early.
• Ensuring customer retention and growth – Identifying risks early to reduce churn, monitoring customer health, and partnering with Sales to support upsell and cross-sell opportunities.
• Owning end-to-end customer delivery quality – Working closely with account management, service, and commercial teams to ensure consistent, high-quality delivery and customer satisfaction.
• Resolving issues and representing customer needs – Collaborating with Support, Product, and Engineering teams to resolve issues and advocating for customer feedback to influence improvements.
• Using data to guide decisions and outcomes – Analyzing usage data, tracking KPIs such as adoption, retention, and NPS, and maintaining accurate records in CRM systems.
Your defining qualities:
• Proven experience in customer-facing success roles – 5+ years in Customer Success, Account Management, or similar roles focused on long-term customer outcomes.
• Background in building or smart building technologies – Experience with building automation, fire safety, or related technologies that support complex customer environments.
• Strong communication and relationship-building skills – Ability to clearly translate technical concepts for business audiences and business needs for technical teams.
• Highly organized with strong follow-through – Comfortable managing multiple priorities, deadlines, and customer commitments with attention to detail.
• Proactive and solution-oriented mindset – Takes initiative, adapts to change, and focuses on solving problems before they impact customers.
• Comfort with tools and systems – Experience using CRM platforms (e.g., Salesforce), Microsoft Office, and proposal or reporting tools.
What we offer
• Flexibility: Inclusive and flexible working environment with hybrid and remote options.
• Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.
• Growth opportunities: Continuous and individual learning journeys.
• Inclusive culture: A team culture where you can be yourself.
This is what happens after you apply:
• CV Screening
• Talk with our recruiter to get to know your motivation & your experience
• 1-3 Business Interviews
• Offer
Come join us, and #TransformTheEveryday through technology!
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Public Notice: Recruitment Fraud
We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.
Locations
- Singapore, Central Singapore, Singapore
Salary
Estimated Salary Rangemedium confidence
110,000 - 180,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Building trusted long-term customer relationshipsintermediate
- Driving successful onboarding and adoptionintermediate
- Ensuring customer retention and growthintermediate
- Owning end-to-end customer delivery qualityintermediate
- Resolving issues and representing customer needsintermediate
- Using data to guide decisions and outcomesintermediate
- Strong communication and relationship-buildingintermediate
- Highly organized with strong follow-throughintermediate
- Proactive and solution-oriented mindsetintermediate
- Comfort with CRM platforms (e.g. Salesforce) Microsoft Office and reporting toolsintermediate
Required Qualifications
- 5+ years in Customer Success Account Management or similar roles (experience)
- Background in building or smart building technologies (building automation fire safety or related) (experience)
Responsibilities
- Acting as primary point of contact for assigned accounts and partnering with stakeholders
- Leading onboarding and implementation planning training users and identifying product usage gaps
- Identifying risks to reduce churn monitoring customer health and supporting upsell/cross-sell
- Working with account management service and commercial teams for high-quality delivery
- Collaborating with Support Product and Engineering to resolve issues and advocate for feedback
- Analyzing usage data tracking KPIs (adoption retention NPS) and maintaining CRM records
Benefits
- general: Inclusive and flexible working environment with hybrid and remote options
- general: Comprehensive welfare programs and health insurance extendable to family
- general: Professional accident insurance
- general: Continuous and individual learning journeys
- general: Inclusive team culture
Answer 10 quick questions to check your fit for Customer Success Manager @ Siemens.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs