About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $90 billion. In China, PepsiCo has a strong presence, particularly in the snack and beverage sectors, with innovative products tailored to local tastes. The company is committed to sustainable growth, focusing on positive agriculture, water stewardship, and packaging innovation. Joining PepsiCo means being part of a dynamic organization that values innovation, collaboration, and delivering joy to consumers worldwide.

Role Overview

The Customer Supply Executive position at PepsiCo in Shanghai, China, is a pivotal role for managing supply chain coordination for our top four Snack Store customers. As the key owner, you will bridge internal teams and external partners to ensure full-rate order management, seamless execution, and superior customer service. This role involves close collaboration with Global Key Account Managers (GKAM), Key Accounts (KAs), Supply Chain, and field teams to set sales plans, develop forecasts, and monitor end-to-end processes from production to delivery. Externally, you will build joint business plans with customers' business units and supply chains, while educating and training Field DC and TDS on order tracking. This is an opportunity to drive operational excellence in a fast-paced food and beverage environment, achieving service levels over 90% and forecast accuracy above 65%.

Key Responsibilities

Internal Coordination

Work closely with GKAM and KAs to establish yearly, quarterly, and monthly sales plans. Develop monthly Latest Estimates (LE) for production and replenishment. Coordinate with Business Unit Business Planners (BUBP), Supply Chain, and Field Planners for joint monthly and weekly forecasts. Pre-plan for major events like Customer Pack supply, New Product Development (NPD) launches, and Chinese New Year (CNY) warehouse strategies, ensuring flawless execution.

External Partnerships

Communicate with customers' BU/Field Order Centers and Supply Chains to create joint business plan forecasts and sales phasing aligned with KA campaigns. Maintain close ties to update on new Distribution Centers (DCs) and store openings, integrating data into systems with field teams.

Forecasting and Execution

Conduct joint forecasts following 306090 principles, maximizing demand fulfillment. Advise on replenishment and inventory management, including auto-replenishment parameters and seasonal strategies. Identify exceptions via Collaborative Planning, Forecasting, and Replenishment (CPFR). Track orders, receipts, rejections, and resolve issues with logistics. Monitor sales performance with tracking tools and share monthly Order Fulfillment Rate (OFR) and Out-of-Stock (OOS) reports.

Qualifications & Requirements

To succeed in this role, candidates need a Bachelor’s degree and at least 3 years of experience in a customer service environment or Key Account (KA) management. You must be data-sensitive, capable of working under pressure, self-motivated, and hardworking. Excellent interpersonal communication skills are essential for building strong relationships internally and externally. Familiarity with supply chain processes, forecasting tools, and the food & beverage sector in China is highly advantageous.

Benefits & Perks

PepsiCo offers a competitive compensation package for the Customer Supply Executive role, estimated at $65,000 to $95,000 USD annually, reflecting market rates in Shanghai's food & beverage sector with a buffer for top talent. Benefits include comprehensive health insurance, retirement plans, and performance-based bonuses. Employees enjoy generous paid time off, flexible work arrangements, and access to on-site fitness facilities. Additional perks encompass employee discounts on PepsiCo products, subsidized meals, and family support programs. PepsiCo invests in your well-being with mental health resources and wellness initiatives.

Career Growth

At PepsiCo, career progression is a priority. This role serves as a launchpad for advancement into senior supply chain, account management, or planning positions. With structured development programs, mentorship, and global mobility opportunities, high performers can move to regional or international roles. PepsiCo's leadership tracks and tuition reimbursement support continuous learning, ensuring you grow alongside the company.

Why Join Us

Joining PepsiCo's Shanghai team means contributing to a market leader in China's competitive snack industry. You'll work with cutting-edge tools, collaborate with diverse teams, and impact millions of consumers. PepsiCo's culture emphasizes inclusion, innovation, and sustainability, offering a premium work environment where your contributions drive real results. Achieve work-life balance while advancing in a globally respected organization committed to your success.

Role FAQs

What is the work schedule for this position?

This is a full-time role with standard business hours, occasional flexibility for peak periods like promotions or holidays.

Is Mandarin proficiency required?

Yes, fluency in Mandarin is essential for customer and team communications in Shanghai.

What tools will I use?

You'll leverage ERP systems, forecasting software, CPFR platforms, and data analytics tools for tracking and reporting.

How does PepsiCo support professional development?

Through training programs, certifications, and leadership pathways tailored to supply chain careers.

Is relocation assistance provided?

For qualified candidates, PepsiCo offers relocation support to Shanghai.