About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding the people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world’s most advanced AI-native platform, the Falcon platform. Serving customers across all industries, CrowdStrike ensures businesses run smoothly, communities stay safe, and lives move forward without interruption. We foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. Our team thrives on limitless passion, relentless innovation, and fanatical commitment to customers, community, and each other. Join us to shape the future of cybersecurity.

Role Overview

The Customer Value Architect - Enterprise (East, Remote) is a pivotal role bridging sales and customer success. Located in the East (CST/EST) with up to 40% travel, you’ll drive onboarding, Falcon Flex adoption, activation, and platform value realization to minimize churn and fuel growth. Deliver tailored value propositions and Executive Business Reviews (EBRs) that align with clients’ cybersecurity needs. As the post-sale primary contact, you’ll maximize security investments, expand relationships, and navigate complex enterprise environments. This position offers a disclosed salary of $135,000 - $205,000 USD per year, with competitive upside.

Key Impact Areas

Focus on Falcon Flex, our flexible licensing model, to accelerate module adoption and demonstrate ROI. Partner with sales and technical experts to support enterprise accounts, ensuring seamless transitions from sale to outcomes.

Key Responsibilities

In this role, you’ll lead high-stakes initiatives to unlock customer value:

• Execute onboarding and define customized customer success plans.
• Partner with sales to expand Falcon Flex usage in existing and new accounts, building C-level relationships.
• Conduct business value analyses showcasing ROI and financial impact.
• Develop and deliver Executive Quarterly Business Reviews (EQBRs) with adoption insights and growth strategies.
• Drive additional Falcon Flex consumption in your East territory, monitoring usage for risks and opportunities.
• Support renewals by proving value realization and proactively remediating success risks.

Strategic Growth Focus

Collaborate on adoption roadmaps aligned with security objectives, sharing insights for cross-sell/upsell opportunities. Routinely engage CXO-level decision-makers with expert knowledge of the Falcon platform.

Qualifications & Requirements

We seek seasoned professionals with:

• Advanced experience resolving complex issues creatively, using deep industry knowledge of customer decision-making, goals, and strategies.
• Expert-level presentation, customer service, financial acumen, and negotiation skills across all engagement levels.
• Complete understanding of business and technical contexts for key enterprise accounts.
• Driven self-starter leadership, consultative effectiveness, and trust-building prowess.
• Full knowledge of sales methodologies, security software lifecycles, and Falcon Flex model.
• BA/BS or equivalent; 8+ years relevant experience; strong ROI communication; flexible licensing expertise; complex relationship management track record.

Up to 40% travel required; East Coast (CST/EST) location essential.

Benefits & Perks

CrowdStrike offers unmatched rewards:

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Remote-first flexibility with autonomy to thrive.
• Professional development and career ownership opportunities.
• Innovative, mission-driven culture combating real-world threats.

Career Growth

At CrowdStrike, careers evolve through ownership. As a Customer Value Architect, you’ll gain exposure to enterprise leaders, hone Falcon platform expertise, and influence cybersecurity strategies. Our remote-first culture supports limitless growth, with paths to sales leadership, customer success executive roles, or strategic innovation positions. We invest in your success with training, mentorship, and a focus on innovation.

Why Join CrowdStrike

Join a company redefining cybersecurity with the AI-native Falcon platform. Our mission to stop breaches drives everything, from cutting-edge technology to customer-centric innovation. In a remote-first environment, enjoy premium compensation ($135K-$205K+), equity, wellness benefits, and a passionate team. Be part of a culture that values autonomy, community impact, and relentless customer focus. The future of security starts with you—apply for this Enterprise (East, Remote) role today.

Role FAQs

Q: Is this role fully remote? Yes, remote in the East (CST/EST) with up to 40% travel.

Q: What is Falcon Flex? Our flexible licensing model enabling scalable platform adoption and consumption-based growth.

Q: What salary can I expect? $135,000 - $205,000 USD yearly, plus equity and benefits.

Q: Do I need cybersecurity sales experience? 8+ years in relevant professional roles, with strong financial acumen and enterprise account management.

Q: How does CrowdStrike support work-life balance? Remote-first culture, wellness programs, and autonomy to own your career.