About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding the people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world’s most advanced AI-native platform, the Falcon platform. Serving customers across all industries, CrowdStrike ensures businesses run smoothly, communities stay safe, and lives progress without interruption. We foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. Our team thrives on limitless passion, relentless innovation, and fanatical commitment to customers, community, and each other. Join us to shape the future of cybersecurity.

Role Overview

The Customer Value Architect - Enterprise (Remote) is a pivotal role partnering with sales and customers to drive onboarding, Falcon Flex adoption, activation, and platform value realization. This position minimizes churn and contraction while bridging the gap between sales and delivered outcomes. You’ll ensure customers maximize their security investment and grow their relationship with CrowdStrike. Delivering tailored value propositions and post-investment Executive Business Reviews (EQBRs), you’ll address unique cybersecurity needs. Based in the West (MST/PST), this role involves up to 40% travel and focuses on large enterprise accounts.

Key Responsibilities

Onboarding & Adoption

Lead onboarding execution and define customer success plans. Partner with sales to expand Falcon Flex usage, building relationships with key decision-makers. Serve as the post-sale primary contact for activation, consumption, and value realization. Navigate complex enterprise environments to promote competitive propositions and achieve renewals through demonstrated value.

Value Analyses & Business Reviews

Conduct business value analyses showcasing ROI and financial impact. Develop and deliver EQBRs with value insights, accelerating module adoption and Falcon Flex growth. Share proof-points with sales teams for cross-sell/upsell opportunities. Proactively identify risks, support renewals, and minimize attrition.

Flex Sales & Growth

Drive additional Falcon Flex consumption in defined territories. Develop adoption roadmaps aligned with security objectives. Monitor usage patterns to spot risks and opportunities. Maintain expert knowledge of Falcon products and sell to CXO-level executives.

Qualifications & Requirements

Success demands advanced experience resolving complex issues creatively. You need deep industry knowledge of customer decision-making, goals, and objectives. Expert presentation, customer service, financial acumen, and negotiation skills are essential. A big-picture understanding of business and technical contexts is key, along with consultative effectiveness and sales methodology expertise. Requirements include:

• BA/BS or equivalent preferred
• Minimum 8+ years relevant professional experience
• Strong financial acumen for ROI metrics
• Experience with flexible licensing models
• Proven track record in complex customer relationships

Be a driven self-starter exhibiting leadership.

Benefits & Perks

CrowdStrike offers market-leading compensation from $135,000 - $205,000 USD per year, plus equity awards. Enjoy comprehensive physical and mental health benefits, supporting your well-being. Our remote-first culture provides flexibility, while our mission-driven environment fuels purpose. Additional perks include career autonomy, professional development, and a collaborative team committed to innovation.

Career Growth

At CrowdStrike, career growth is owner-driven. Gain expert-level knowledge in the Falcon platform and cybersecurity trends. Interact with CXO executives, lead enterprise accounts, and influence strategic adoptions. Our culture promotes limitless passion and innovation, opening doors to leadership in customer success, sales, and beyond. With relentless focus on stopping breaches, your contributions directly impact global security.

Why Join CrowdStrike

Join a mission that matters in a company redefining cybersecurity with the AI-native Falcon platform. Thrive in our remote-first culture emphasizing flexibility and autonomy. Work with top talent passionate about customers and innovation. As a leader in stopping breaches, CrowdStrike offers unparalleled impact, compensation, and growth. The future of cybersecurity starts with you—ready to protect what matters most?

Role FAQs

Is this role fully remote?

Yes, it's remote but requires location in the West (MST/PST) and up to 40% travel.

What is Falcon Flex?

Falcon Flex is CrowdStrike's flexible licensing model enabling scalable adoption of the Falcon platform for enterprise security.

What salary can I expect?

Disclosed range is $135,000 - $205,000 USD yearly, with potential upside through equity and performance.

Do I need cybersecurity experience?

Deep industry knowledge and 8+ years in relevant roles, including sales or customer success in security software, are required.

How does CrowdStrike support work-life balance?

Our remote-first culture, comprehensive benefits, and focus on autonomy ensure flexibility and well-being.