About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding the people, processes, and technologies powering modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the Falcon platform. Serving customers across all industries, including critical public sector accounts, CrowdStrike ensures businesses run smoothly, communities remain safe, and lives progress securely. Our remote-first culture empowers every CrowdStriker with flexibility and autonomy to own their careers, fostering innovation and a fanatical commitment to customers, community, and each other.

Role Overview

The Customer Value Architect – Public Sector (Remote) is a pivotal role bridging sales and customer success for CrowdStrike's public sector accounts. This position drives onboarding, Falcon Flex adoption, activation, and platform value realization, minimizing churn while maximizing security investments. You'll deliver tailored value propositions, conduct post-investment Executive Business Reviews (EQBRs), and collaborate with sales and technical experts to ensure customers achieve their cybersecurity objectives. With up to 40% travel, this role demands a strategic mindset to navigate complex enterprise environments and grow relationships at the CXO level.

Why This Role Matters

In cybersecurity, where threats evolve rapidly, the Customer Value Architect ensures public sector clients fully leverage the Falcon platform's capabilities. By focusing on Falcon Flex—a flexible licensing model—you'll accelerate module adoption, demonstrate ROI, and position CrowdStrike as an indispensable partner in stopping breaches.

Key Responsibilities

As a Customer Value Architect, your impact will span onboarding, value analysis, and growth strategies:

• Lead onboarding execution and define customized customer success plans, serving as the primary post-sale contact.
• Partner with sales to expand Falcon Flex usage within accounts, building relationships with key decision-makers.
• Conduct business value analyses to showcase ROI and financial impact, delivering compelling EQBRs quarterly.
• Monitor Flex consumption patterns, identify risks/opportunities, and drive strategic adoption roadmaps aligned with security goals.
• Support renewals by proving value realization, minimizing attrition, and enabling cross-sell/upsell opportunities.
• Interact routinely with executive-level stakeholders, presenting expert knowledge of CrowdStrike products and the Falcon Flex model.

Qualifications & Requirements

CrowdStrike seeks proven leaders with deep expertise in cybersecurity sales and customer success:

• BA/BS or equivalent educational background preferred; minimum 8+ years of relevant professional experience.
• Advanced knowledge of cybersecurity decision-making processes, business objectives, and flexible licensing models like Falcon Flex.
• Expert presentation, negotiation, financial acumen, and consultative skills for CXO-level engagements.
• Strong track record managing complex enterprise relationships in public sector or equivalent large accounts.
• Self-starter with leadership qualities, fully versed in sales methodologies, ROI metrics, and security software lifecycles.
• Ability to travel up to 40% for customer meetings and events.

Ideal Candidate Profile

You're a driven professional who resolves complex issues creatively, exudes leadership, and establishes trust effortlessly. With a 'big-picture' grasp of technical and business contexts, you'll thrive in CrowdStrike's mission-driven, remote-first environment.

Benefits & Perks

Joining CrowdStrike means accessing unparalleled rewards tailored for high-performers:

• Market-leading compensation ($135,000 - $205,000+ USD base) plus equity awards.
• Comprehensive physical and mental wellness programs supporting work-life balance.
• Remote-first flexibility with autonomy to innovate from anywhere in the US.
• Professional development opportunities in a culture of ownership and growth.
• Be part of a mission stopping breaches, with collaborative teams passionate about cybersecurity excellence.

Career Growth

At CrowdStrike, career trajectories are owner-driven. As a Customer Value Architect, you'll gain exposure to public sector leaders, hone Falcon platform expertise, and influence strategic expansions. Our relentless focus on innovation opens doors to advanced roles in sales enablement, customer success leadership, or product strategy, all while contributing to the future of cybersecurity.

Why Join CrowdStrike

CrowdStrike isn't just a cybersecurity company—it's a movement to redefine security with AI-native Falcon technology. Our remote-first culture eliminates boundaries, letting you focus on what matters: stopping breaches for public sector clients who protect our nation. With limitless passion for innovation and customer obsession, you'll join a team that's fanatically committed to each other and the mission. The future of cybersecurity starts with you—ready to make an impact?

Role FAQs

Q: Is this role fully remote? Yes, it's remote across the United States, with up to 40% travel for key meetings.

Q: What is Falcon Flex? Falcon Flex is CrowdStrike's flexible licensing model enabling scalable adoption of the Falcon platform's modules for optimal value.

Q: What salary can I expect? Base salary ranges from $135,000 to $205,000 USD, with potential upside through incentives and equity.

Q: Do I need public sector experience? Deep industry knowledge is key; experience with government or large enterprise accounts is highly valued.

Q: How does CrowdStrike support career growth? Through autonomy, training, and a culture that rewards innovation and results.