About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the Falcon platform. Serving customers across all industries, CrowdStrike ensures businesses run smoothly, communities stay safe, and lives progress without interruption. We foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. Our team thrives on limitless passion, relentless innovation, and fanatical commitment to customers, community, and each other. Join us to shape the future of cybersecurity.

Role Overview

The Customer Value Architect - Strategics (Remote) is a pivotal role partnering with sales teams and strategic enterprise customers to drive onboarding, Falcon Flex adoption, activation, and platform value realization. This position minimizes churn and contraction while maximizing security investments. Bridging the gap between sales and outcomes, you'll deliver tailored value propositions and post-investment Executive Quarterly Business Reviews (EQBRs) addressing unique cybersecurity needs. Aligned to strategic accounts, expect up to 40% travel. With a salary range of $135,000 - $205,000 USD, this full-time remote role offers premium compensation in a mission-driven environment.

Key Impact Areas

Focus on onboarding execution, Flex growth, ROI demonstrations, and executive-level engagements to accelerate module adoption and renewals.

Key Responsibilities

In this role, you'll lead high-stakes initiatives to ensure customer success with the Falcon platform.

• Lead onboarding execution and define customer success plans, serving as the post-sale primary point of contact for activation, Flex usage, and value realization.
• Partner with sales to expand Falcon Flex adoption within existing and new accounts, building relationships with key decision-makers.
• Conduct business value analyses to showcase ROI and financial impact, delivering compelling EQBRs that highlight value realized and drive growth.
• Drive additional Falcon Flex consumption in defined territories, developing adoption roadmaps aligned with security objectives.
• Monitor usage patterns, identify risks and opportunities, and support renewals by demonstrating progress and mitigating attrition.
• Interact routinely with CXO-level executives, leveraging expert knowledge of Falcon Flex to promote competitive propositions.

Qualifications & Requirements

We seek seasoned professionals with deep expertise to resolve complex issues creatively.

• Minimum 8+ years of relevant professional experience in customer success, sales, or cybersecurity.
• BA/BS or equivalent educational background preferred.
• Advanced industry knowledge of customer decision-making, goals, and objectives.
• Expert presentation, negotiation, financial acumen, and consultative skills for all engagement levels.
• Proven track record managing complex relationships and flexible licensing models like Falcon Flex.
• Strong ROI calculation and communication abilities; familiarity with sales methodologies in security software.
• Self-starter with leadership presence; up to 40% travel required.

Benefits & Perks

CrowdStrike offers unmatched rewards for top talent.

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Remote-first culture with flexibility and autonomy.
• Professional development and career ownership opportunities.
• Mission-driven environment focused on innovation and customer success.

Career Growth

At CrowdStrike, career trajectories are owner-driven. As a Customer Value Architect, you'll gain exposure to enterprise accounts, executive networks, and cutting-edge Falcon platform advancements. Our culture supports limitless growth through internal mobility, leadership development, and relentless innovation. Excel here to advance into senior customer success, sales leadership, or strategic roles, all while contributing to our breach-stopping mission.

Why Join CrowdStrike

Choose CrowdStrike for a role that matters in cybersecurity's frontlines. Our AI-native Falcon platform redefines protection, and your work directly enables customers to thrive securely. Enjoy remote flexibility, premium pay, and a passionate team united by purpose. With strategic accounts and CXO interactions, this position accelerates your expertise in value realization and Flex models. Be part of stopping breaches—where innovation meets impact.

Role FAQs

Is this role fully remote?

Yes, it's remote across the United States with up to 40% travel for customer and internal meetings.

What is Falcon Flex?

Falcon Flex is CrowdStrike's flexible licensing model enabling scalable adoption of the Falcon platform's modules for optimized security investments.

What salary can I expect?

Disclosed range is $135,000 - $205,000 USD yearly, with potential for equity and top-tier benefits.

Do I need cybersecurity sales experience?

8+ years in relevant fields like customer success, with strong financial acumen and ROI expertise preferred.

How does CrowdStrike support work-life balance?

Remote-first culture, wellness programs, and autonomy empower you to thrive personally and professionally.