Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

• ​A Field Service Engineer is required to service our expanding customer network base covering an area surrounding Cork. We are increasing our product range and customer support; therefore, we have a fantastic opportunity for you to join our team of mobile Service Engineers.

What you’ll do

• Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
• Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill.
• Maintain on-going communication with other Company staff and ensure adequate liaison with and support for, the Sales team.
• Plan & organize preventive maintenance visits
• Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations.
• Attend and assist in the organization of training courses, meetings and seminars.
• Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business.
• Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met.
• Maintain stocks of useable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced.
• Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition.
• Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology.
• Complete allocated jobs in the shortest practical time. Where work cannot be completed retain ownership to see through to completion.
• Seek opportunities to expand the after-sales support business.
• Active selling of Service Agreements and products, seeking opportunities for future business opportunities.
• Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines.
• The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent 20% of the working week

Experience:

• The successful candidate will be able to demonstrate aptitude towards rapid, parallel and repeatable execution of defined maintenance tasks to an aggressive timetable.
• Be highly organized, Key Business Objectives (KBO’s), pegged to the bonus structure will be defined.
• Naturally driven to eliminate “wastes” at every opportunity, cognizant of the benefits of continual small improvements in areas that are under local control.
• Pedantic in action, precise in documentation, approachable in demeanour.
• Resilient in the face of internal and external customers’ demands to divert from primary task, but flexible enough to recognize the rare occasions that a concession may be necessary.

Required skills:

• Ideally knowledge of Life sciences or service business and customer base.
• Relevant instrumentation/technology experience.
• Extensive experience in laboratory/manufacturing environment.
• Computer skills to include hardware & software (incl. MS Office packages).
• Excellent communication skills for customer service and the expansion of Service products including support agreements
• Effective organizational and administrative skills
• Current Driving license.
• Ability to deal professionally with people at all levels or the organization.
• Comfortable in clean room environment
• Can demonstrate through activity-based examples from the workplace, aptitude to a field based technical role.
• In-house and external training will be provided

Desired skills:

• Work Remotely based in the Cork area.
• Appropriate engineering or scientific education
• Basic computer networking skills.
• Experience of Service Support role in similar industry.
• Scientific or engineering related qualification.
• Knowledge of networking/ SQL Database

What we offer:

25 days annual leave                     10 Bank holidays

Bonus                                               Company car/van

Employee assistance program     4 x Basic salary life assurance

Long service award                         Pension scheme

Cycle to Work Scheme                    Medical and Dental Insurance

Discounted Gym Membership       Other benefits

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.