Associate Client Success Manager - Pune, India

Role Overview

Are you a detail-oriented, proactive individual with a passion for digital advertising and client satisfaction? DeepIntent is seeking an Associate Client Success Manager (ACSM) to join our growing Client Success team in Pune, India. This is an exceptional opportunity for an early-career professional to build a solid foundation in programmatic advertising, client support, and cross-functional collaboration within the dynamic healthcare advertising industry.

As an ACSM, you will play a crucial role in supporting experienced Client Success leaders in managing healthcare-focused programmatic campaigns. You will be immersed in learning the tools, workflows, and strategies that are essential for driving client success. This role offers a unique blend of hands-on experience and mentorship, making it an ideal stepping stone for a rewarding career in client success or programmatic advertising.

Day in the Life of an Associate Client Success Manager

Here’s a glimpse into what your daily routine might look like:

• Morning: Start your day by reviewing campaign performance reports and identifying any potential issues or areas for improvement. You'll also check for any urgent client requests or updates.
• Mid-day: Assist with the execution of programmatic campaigns, which includes tasks such as fulfilling screenshot requests, pulling reports, and updating campaign trackers. You’ll collaborate with internal teams to ensure campaigns are running smoothly.
• Afternoon: Focus on billing management, coordinating with Finance, Client Success teams, and clients to ensure accurate and timely processing. You’ll also participate in team meetings to discuss campaign progress, share insights, and brainstorm solutions.
• End of Day: Dedicate time to learning new tools and strategies, such as exploring the capabilities of Boostr, Looker, STAQ, Adreform, DSPs, Planner tools, LLMs, and ChatGPT. You'll also work on developing your programmatic advertising knowledge and client communication skills.

Why Pune, India?

Pune is a vibrant and thriving city in Maharashtra, India, known for its rich history, cultural diversity, and booming IT and technology sectors. As a major educational and research hub, Pune attracts a diverse pool of talent, making it an ideal location for DeepIntent's growing team. Here are a few reasons why Pune is a great place to live and work:

• Career Opportunities: Pune's thriving economy offers abundant career opportunities in various industries, including IT, advertising, and healthcare.
• Quality of Life: Pune boasts a high quality of life with affordable living costs, excellent healthcare facilities, and a well-developed infrastructure.
• Education and Culture: As a major educational hub, Pune is home to numerous prestigious universities and research institutions, fostering a vibrant intellectual and cultural environment.
• Connectivity: Pune is well-connected to major cities in India and abroad, making travel and business interactions convenient.

Career Path at DeepIntent

DeepIntent is committed to fostering the professional growth and development of its employees. The Associate Client Success Manager role is designed as a stepping stone for individuals looking to build a long-term career in client success or programmatic advertising. Here’s a possible career trajectory:

• Associate Client Success Manager: In this role, you'll gain foundational knowledge and skills in programmatic advertising, client support, and campaign management.
• Client Success Manager: With experience and demonstrated success, you can advance to a Client Success Manager role, where you'll be responsible for managing your own portfolio of clients and leading campaign strategy.
• Senior Client Success Manager: As a Senior Client Success Manager, you'll take on more complex client relationships, mentor junior team members, and contribute to the development of best practices.
• Director of Client Success: With extensive experience and leadership skills, you can advance to a Director role, where you'll lead a team of Client Success Managers and oversee the overall client success strategy.

DeepIntent also encourages employees to explore different career paths within the organization. For example, an ACSM might choose to specialize in a specific area of programmatic advertising, such as data analysis or optimization, and transition to a role in the Ad Operations or Analytics teams.

Salary & Benefits

DeepIntent offers a competitive salary and benefits package to attract and retain top talent. For the Associate Client Success Manager role in Pune, India, the salary range is estimated to be between INR 500,000 and INR 1,200,000 per year, depending on experience and qualifications.

In addition to a competitive salary, DeepIntent offers a comprehensive benefits package that includes:

• Comprehensive medical, dental, and vision insurance
• Provident Fund
• Paid Time Off and Public Holidays
• Remote-friendly culture with flexible work options
• Career development and advanced education support
• WFH and internet stipends
• Employee assistance program
• Opportunities for professional growth and advancement
• A supportive and collaborative work environment

Culture Code

At DeepIntent, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and continuous learning. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Here are some key elements of our culture code:

• Collaboration: We believe in the power of teamwork and collaboration. We encourage open communication, knowledge sharing, and mutual support.
• Innovation: We are constantly seeking new and innovative ways to improve our products, services, and processes. We encourage employees to think outside the box and challenge the status quo.
• Continuous Learning: We are committed to providing employees with opportunities for continuous learning and professional development. We offer training programs, mentorship opportunities, and access to industry resources.
• Respect and Inclusion: We are committed to creating a workplace where everyone feels valued, respected, and included. We celebrate diversity and promote equal opportunity.
• Integrity: We conduct our business with the highest ethical standards. We are honest, transparent, and accountable in all our dealings.

How to Apply

If you are a motivated and passionate individual looking for an exciting career opportunity in the healthcare advertising industry, we encourage you to apply for the Associate Client Success Manager role at DeepIntent. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications.

FAQ

1. What are the key responsibilities of an Associate Client Success Manager?

The key responsibilities include supporting client accounts, executing programmatic campaigns, preparing reports, managing billing processes, and learning new tools and strategies.

2. What qualifications are required for this role?

The qualifications include 1+ years of experience in Ad Tech or Digital Media, a foundational understanding of programmatic advertising, strong attention to detail, excellent communication skills, and the ability to manage multiple tasks.

3. What is the salary range for this position in Pune, India?

The salary range is estimated to be between INR 500,000 and INR 1,200,000 per year, depending on experience and qualifications.

4. What benefits does DeepIntent offer to its employees in India?

DeepIntent offers comprehensive medical, dental, and vision insurance, Provident Fund, Paid Time Off and Public Holidays, remote-friendly culture, career development support, and more.

5. What is the career path for an Associate Client Success Manager at DeepIntent?

The career path can lead to roles such as Client Success Manager, Senior Client Success Manager, and Director of Client Success. There are also opportunities to specialize in areas like Ad Operations or Analytics.

6. What tools and technologies will I be using in this role?

You will be using tools such as Boostr, Looker, STAQ, Adreform, DSPs, Planner tools, LLMs, and ChatGPT.

7. What is the work culture like at DeepIntent?

DeepIntent fosters a culture of collaboration, innovation, continuous learning, respect, and integrity.

8. Is this role remote-friendly?

Yes, DeepIntent has a remote-friendly culture with flexible work options.

9. How can I apply for this position?

You can apply by submitting your resume and cover letter through our online application portal.

10. What is DeepIntent's mission?

DeepIntent's mission is to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data.