About the Account Manager Role at Deliveroo Bologna

Deliveroo is seeking a motivated and experienced Account Manager to join our team in Bologna, Emilia-Romagna. As an Account Manager, you will play a crucial role in managing and growing our relationships with restaurant partners in the Italian market. You will be responsible for overseeing a portfolio of restaurant brands, analyzing their performance, and identifying opportunities to improve their satisfaction and financial results. This role requires strong communication, negotiation, and analytical skills, as well as a passion for the food delivery industry.

A Day in the Life of an Account Manager

Each day as an Account Manager at Deliveroo is dynamic and rewarding. Here's a glimpse into what you can expect:

• Morning: Start your day by reviewing performance reports for your portfolio of restaurant partners. Identify any trends or areas of concern and prioritize your outreach for the day.
• Mid-day: Conduct business reviews with key restaurant partners, discussing their performance, identifying opportunities for growth, and addressing any concerns they may have. Prepare proposals for new initiatives or contract renewals.
• Afternoon: Collaborate with internal teams, such as marketing and operations, to develop and implement strategies to improve restaurant partner satisfaction and drive sales. Negotiate contract terms and conditions with restaurant partners.
• Late Afternoon: Analyze market trends and competitor activities to identify new opportunities for Deliveroo and its restaurant partners. Update CRM system with relevant information and track progress on key initiatives.
• End of Day: Plan for the next day, ensuring you're prepared for upcoming meetings and deadlines. Respond to any outstanding emails or requests from restaurant partners or internal teams.

Why Bologna? A Hub for Food and Innovation

Bologna, the capital of the Emilia-Romagna region, is renowned for its rich culinary heritage and vibrant food scene. As the home of iconic dishes like tortellini and ragu, Bologna offers a unique opportunity to work in the heart of Italian gastronomy. The city is also a growing hub for innovation and technology, making it an ideal location for Deliveroo to expand its presence and connect with leading restaurants and food businesses. Working in Bologna allows you to immerse yourself in a culture of food excellence and contribute to the growth of Deliveroo in a dynamic and exciting market.

Your Career Path at Deliveroo

Deliveroo is committed to providing opportunities for career growth and development. As an Account Manager, you can progress through various levels of responsibility and specialization. Potential career paths include:

• Senior Account Manager: Lead a larger portfolio of restaurant partners and mentor junior team members.
• Key Account Manager: Manage relationships with Deliveroo's most strategic restaurant partners.
• Regional Account Manager: Oversee account management activities in a specific geographic region.
• National Account Manager: Lead account management efforts at the national level.
• Team Lead/Manager: Manage a team of Account Managers, providing guidance, coaching, and support.

Deliveroo also offers opportunities to move into other departments, such as sales, marketing, or operations, based on your interests and skills.

Competitive Salary and Comprehensive Benefits

Deliveroo offers a competitive salary and comprehensive benefits package to its employees. The salary range for this position is typically between €35,000 and €55,000 per year, depending on experience and qualifications. In addition to salary, Deliveroo offers a performance-based bonus program, health insurance, dental insurance, vision insurance, paid time off (PTO), paid sick leave, parental leave, a pension plan, and employee discounts on Deliveroo orders. We are committed to providing a supportive and rewarding work environment for our employees.

The Deliveroo Culture: Innovation and Collaboration

At Deliveroo, we foster a culture of innovation, collaboration, and customer focus. We are a fast-paced, data-driven company that is constantly striving to improve our services and deliver the best possible experience to our customers and restaurant partners. We value teamwork, communication, and a willingness to learn and adapt to new challenges. We encourage our employees to take ownership of their work and contribute their ideas to help us achieve our goals. We also believe in giving back to the community and supporting charitable causes.

Ready to Join the Deliveroo Team? Here's How to Apply

If you are excited about the opportunity to join Deliveroo as an Account Manager in Bologna, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant experience and skills. We will review your application carefully and contact you if you are selected for an interview. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Account Manager at Deliveroo?
   The key responsibilities include managing a portfolio of restaurant brands, analyzing their performance, negotiating contract terms, and developing strategies to improve their satisfaction and financial results.
2. What qualifications are required for this role?
   At least 3 years of experience in account management or sales, P&L knowledge, negotiation skills, and experience creating long-term relationships are required. Experience in the Horeca/restaurants/food market and fluency in English are a plus.
3. What is the salary range for this position?
   The salary range is typically between €35,000 and €55,000 per year, depending on experience and qualifications.
4. What benefits does Deliveroo offer?
   Deliveroo offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off (PTO), paid sick leave, parental leave, a pension plan, and employee discounts on Deliveroo orders.
5. What is the company culture like at Deliveroo?
   Deliveroo fosters a culture of innovation, collaboration, and customer focus. We are a fast-paced, data-driven company that values teamwork, communication, and a willingness to learn.
6. What opportunities are there for career growth at Deliveroo?
   Deliveroo offers opportunities for career growth through various levels of responsibility and specialization, as well as opportunities to move into other departments based on your interests and skills.
7. What is it like to work in Bologna?
   Bologna is a vibrant city with a rich culinary heritage and a growing hub for innovation and technology, making it an exciting place to live and work.
8. How does Deliveroo support diversity and inclusion?
   Deliveroo is committed to diversity, equity, and inclusion in all aspects of our hiring process and workplace. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.
9. What is Deliveroo's mission?
   Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.
10. What is the interview process like?
    The interview process typically involves a phone screening, followed by one or more in-person or video interviews with hiring managers and team members. You may be asked to complete a case study or presentation as part of the process.