About the Account Manager Role at Deliveroo in Genova

Deliveroo is seeking a highly motivated and experienced Account Manager to join our team in Genova, Italy. This role is pivotal in managing and nurturing relationships with our restaurant partners in the Liguria region. As an Account Manager, you will be responsible for overseeing a portfolio of restaurant brands, ensuring their satisfaction, and driving their growth on the Deliveroo platform. You will act as a consultant, leveraging data-driven insights and industry knowledge to help our partners succeed.

A Day in the Life of an Account Manager

Each day as an Account Manager at Deliveroo is dynamic and engaging. You might start your day by analyzing performance reports to identify trends and opportunities for your partner restaurants. This involves diving into data related to order volumes, customer feedback, and menu performance. Next, you might schedule meetings with restaurant partners to discuss these insights and develop strategies for improvement. These meetings could cover topics such as optimizing menu pricing, running promotional campaigns, or enhancing operational efficiency.

You'll also spend time collaborating with internal teams, such as marketing and operations, to implement these strategies. For example, you might work with the marketing team to create targeted advertising campaigns or with the operations team to streamline delivery processes. Another key aspect of your role is contract negotiation. You'll be responsible for negotiating terms and conditions with partners to ensure they align with Deliveroo's goals and provide value to consumers.

Throughout the day, you'll be addressing any issues or concerns raised by your partner restaurants, ensuring they have a positive experience with Deliveroo. You’ll also be actively seeking out new opportunities to expand the Deliveroo network in the Liguria region, identifying and onboarding new restaurant partners.

Why Genova is a Great Place to Work

Genova, the capital of Liguria, is a vibrant and historic city with a rich culinary scene. Working in Genova offers a unique opportunity to be part of a thriving food culture and contribute to the success of local restaurants. The city's strategic location on the Italian Riviera provides a high quality of life, with access to beautiful beaches, stunning landscapes, and a wide range of cultural attractions.

Deliveroo's presence in Genova is growing rapidly, making it an exciting time to join our team. You'll have the chance to work with a diverse group of restaurants, from traditional trattorias to innovative culinary startups. The supportive and collaborative work environment at Deliveroo ensures that you'll have the resources and support you need to succeed.

Career Path for Account Managers at Deliveroo

At Deliveroo, we are committed to providing our employees with opportunities for growth and development. As an Account Manager, you can progress through various levels, taking on increasing responsibility and expanding your skill set. You might start as an Account Manager, managing a portfolio of smaller restaurant partners, and then advance to a Senior Account Manager role, overseeing larger and more strategic accounts.

From there, you could move into a Regional Manager position, leading a team of Account Managers and overseeing the performance of the entire region. Alternatively, you could specialize in a particular area, such as key accounts or strategic partnerships. Deliveroo also offers opportunities to move into other departments, such as marketing, operations, or product, providing you with a wide range of career paths to explore.

Salary and Benefits

Deliveroo offers a competitive salary and benefits package to attract and retain top talent. The salary for this Account Manager role in Genova is competitive. In addition to salary, we offer a comprehensive benefits package that includes healthcare, well-being programs, parental leave, and a generous annual leave allowance. We also provide time off to support charitable causes of your choice, reflecting our commitment to social responsibility.

Specific benefits may vary by country, so we encourage you to ask your recruiter for more information. Overall, Deliveroo is committed to providing our employees with the resources and support they need to thrive both personally and professionally.

Our Culture

At Deliveroo, we believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. Our culture is built on a foundation of collaboration, innovation, and customer focus. We are a technology-driven company at the forefront of the rapidly expanding food delivery industry. We move fast, value autonomy and ownership, and are always looking for new ideas.

We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. We have no judgment when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

How to Apply

If you are excited about the opportunity to join our team as an Account Manager in Genova, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and qualifications. We will carefully review all applications and contact those candidates who we believe are a good fit for the role. Thank you for your interest in Deliveroo!

Frequently Asked Questions

1. What are the key responsibilities of an Account Manager at Deliveroo?
   Account Managers are responsible for managing relationships with restaurant partners, analyzing performance data, negotiating contracts, and developing strategies for growth.
2. What qualifications are required for this role?
   We are looking for candidates with at least 3 years of experience in account management or sales, strong P&L knowledge, and excellent communication skills.
3. Is experience in the food industry required?
   Experience in the Horeca/restaurants/food market is a plus, but not required.
4. What is the salary range for this position?
   The salary range is competitive and will be discussed during the interview process.
5. What benefits does Deliveroo offer?
   We offer a comprehensive benefits package that includes healthcare, well-being programs, parental leave, and a generous annual leave allowance.
6. What is the work environment like at Deliveroo?
   Deliveroo has a dynamic and collaborative work environment where everyone is encouraged to share ideas and contribute to the success of the business.
7. What opportunities are there for career advancement?
   Deliveroo offers a wide range of career paths for Account Managers, including opportunities to move into senior management roles or specialize in a particular area.
8. How does Deliveroo support diversity and inclusion?
   We are committed to diversity, equity, and inclusion in all aspects of our hiring process and strive to create a workplace where everyone feels valued and respected.
9. What is the application process?
   Please submit your resume and a cover letter outlining your relevant experience and qualifications. We will carefully review all applications and contact those candidates who we believe are a good fit for the role.
10. What is Deliveroo's mission?
    Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops and riders.