Account Manager (Small, Medium Business) - Deliveroo, Manchester

Are you a relationship builder with a passion for helping businesses thrive? Do you thrive in a fast-paced environment and enjoy working with cutting-edge technology? If so, Deliveroo is looking for an enthusiastic Account Manager to join our Small Medium Business (SMB) team in Manchester!

Role Overview

As an SMB Account Manager, you will be the primary point of contact for a portfolio of restaurant partners, helping them maximize their success on the Deliveroo platform. You'll engage with partners on various aspects of their business, from optimizing delivery operations to leveraging marketing campaigns and utilizing our latest technology. This role is perfect for someone who is driven, analytical, and passionate about providing exceptional service.

A Day in the Life

Your day will be varied and engaging, involving:

• Account Management: Proactively managing a portfolio of SMB accounts through a desk-based model, focusing on building strong relationships and driving partner growth.
• Partner Communication: Engaging with partners via email, phone, online presentations, and video calls to provide support, guidance, and strategic recommendations.
• Relationship Building: Maintaining long-term relationships with partners, ensuring they receive the best possible service and are set up for success on the Deliveroo platform.
• Liaison: Acting as a liaison between restaurant partners and internal Deliveroo teams, ensuring seamless delivery of solutions and addressing partner needs effectively.
• Business Development: Developing accounts to foster favorable relationships with partners, driving positive outcomes for both the partner and Deliveroo.
• Campaign Execution: Implementing campaigns to improve key performance metrics, such as customer outcomes, retention, and order volume growth.
• Marketing Engagement: Promoting and driving engagement with Deliveroo's national and local marketing opportunities for restaurants.
• Data Analysis: Reviewing performance data to identify trends, opportunities, and areas for improvement.
• Problem Solving: Quickly identifying and resolving partner issues, providing effective solutions and ensuring partner satisfaction.

Why Manchester?

Manchester is a vibrant and dynamic city with a thriving food scene. By working in our Manchester office, you'll be at the heart of the action, supporting local restaurants and contributing to the city's culinary landscape. Manchester offers a great quality of life, with affordable living, excellent transport links, and a wide range of cultural and recreational activities. The city is also a major hub for technology and innovation, making it an exciting place to build your career.

Career Path

Deliveroo is committed to providing opportunities for career growth and development. As an SMB Account Manager, you can progress to more senior account management roles, specializing in larger accounts or taking on team leadership responsibilities. You can also explore opportunities in other areas of the business, such as sales, marketing, or operations. We provide ongoing training and development programs to help you reach your full potential.

Salary & Benefits

The base salary for this role is £29,300 per year, with a potential bonus of up to £6,000 per year, paid quarterly. In addition to competitive compensation, Deliveroo offers a comprehensive benefits package, including:

• Hybrid Working: Enjoy the flexibility of hybrid working after your probation period.
• Health & Wellbeing: Comprehensive health insurance, including medical, dental, and vision coverage. We also provide access to mental health resources and wellbeing programs.
• Financial Benefits: Pension plan with employer contributions, life insurance, and income protection.
• Family Benefits: Enhanced parental leave policies and support for childcare.
• Time Off: Generous vacation and time off policy to ensure you have time to recharge and pursue your interests.
• Food & Perks: Employee discounts on Deliveroo orders, free snacks and drinks in the office, and regular team lunches and social events.
• Growth & Development: Opportunities for professional development, training, and career advancement.

Deliveroo Culture

At Deliveroo, we are passionate about transforming the way people eat and shop. We are a technology-driven company that values innovation, collaboration, and customer focus. We move fast, embrace challenges, and are always looking for new ideas. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected. We encourage our employees to be themselves and to bring their unique perspectives to the table.

How to Apply

If you are a motivated and results-oriented individual with a passion for account management and a desire to work in a dynamic and rewarding environment, we encourage you to apply! Please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What is the typical career path for an SMB Account Manager at Deliveroo?
   Progression includes Senior Account Manager roles, Team Lead positions, and opportunities within Sales, Marketing, or Operations departments.
2. What kind of training is provided for this role?
   Deliveroo provides onboarding training, ongoing product and sales training, and leadership development programs.
3. What are the key performance indicators (KPIs) for this role?
   Key KPIs include customer retention, order volume growth, customer satisfaction, and campaign performance.
4. What is the company culture like at Deliveroo?
   Deliveroo fosters a collaborative, innovative, and fast-paced culture. We value teamwork, creativity, and a passion for delivering exceptional service.
5. What opportunities are there for remote work?
   This role offers hybrid working flexibility after the initial probation period.
6. What are the benefits of working in the Manchester office?
   The Manchester office offers a vibrant work environment, close proximity to clients, and access to the city's rich cultural and social scene.
7. What is Deliveroo's approach to diversity and inclusion?
   Deliveroo is committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.
8. What is the interview process like?
   The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with the team.
9. What are some of the biggest challenges in this role?
   Challenges include managing a large portfolio of accounts, staying up-to-date on product updates, and effectively communicating with partners.
10. How does Deliveroo support employee wellbeing?
    Deliveroo offers comprehensive health benefits, mental health resources, and wellbeing programs to support employee wellbeing.