Account Manager - Ile de France - CDI

Deliveroo: Transforming the Way the World Eats

Deliveroo is revolutionizing the food and grocery delivery landscape. We're committed to making access to food more convenient and enjoyable for everyone. By connecting consumers, restaurants, shops, and riders, we empower people to buy what they want, how they want, when they want, and where they want.

We're a technology-driven company at the forefront of one of the fastest-growing sectors globally. We move fast, value autonomy, and are constantly seeking new ideas and talented individuals to join our team.

The Role: Account Manager - Paris Île-de-France

As an Account Manager (H/F) in Paris Île-de-France, you will be responsible for the success of your portfolio of strategic accounts, implementing the most relevant tools for our users. You will report directly to the Client Partner. Regular travel is expected depending on your area and market needs (approximately three days per week) in the East Paris sector.

Key Responsibilities

• Manage a portfolio of key restaurants in mature sectors, requiring real expertise and attention.
• Create a privileged and lasting partnership by providing your Food Tech expertise as an expert in your zone/city.
• Optimize the profitability of your portfolio and offer personalized support, built on the long term with the support of data.
• Analyze the performance of your portfolio and take appropriate measures. Make direct recommendations to the Regional Manager and demonstrate agility and openness to novelty. Deliveroo is a company in motion, with tools and options to deploy at a sustained pace.
• Suggest and implement marketing and promotional campaigns adapted to your portfolio.
• Closely monitor operations to optimize the experience for both restaurant partners and customers.

Your Experience and Qualities

• 2 to 3 years of minimum experience in a similar position.
• Ability to negotiate, anticipate commercial discussions, undertake the necessary actions to maintain a quality portfolio (contractual discussions, negotiation of commercial tools, etc.) and achieve the objectives (OKRs).
• Ability to maintain control of your partner portfolio, observe market trends, and provide real-time feedback to your partners and manager.
• Field expertise: Close to your partners, you are able to ensure qualitative competitive monitoring on your portfolio and your sector.
• Ability to convince and influence your partners to achieve the fixed objectives, while respecting the values of Deliveroo.
• Proactivity and ability to draw conclusions from the results of your actions to make relevant recommendations to the Regional or City Manager.
• Understanding and quick ownership of the objectives to be achieved, with autonomy and determination.
• Ability to implement personalized and coherent actions with the needs of the partners and the managerial directives.
• Ability to identify, understand, and analyze commercial and operational performance data on your entire portfolio in a logic of service excellence.
• Mastery of English (written/spoken) to defend a point of view and communicate effectively.
• Ability to build lasting business relationships.

A Day in the Life of an Account Manager

Each day as an Account Manager at Deliveroo is dynamic and engaging. You'll start by reviewing your portfolio's performance, identifying any areas needing attention. This involves analyzing sales data, customer feedback, and operational metrics to pinpoint opportunities for improvement. You'll then connect with your restaurant partners, discussing their business goals and challenges, and collaboratively developing strategies to enhance their performance on the Deliveroo platform.

You might spend time in the field, visiting restaurants to understand their operations firsthand and build strong relationships with their teams. You'll also work closely with Deliveroo's internal teams, such as marketing and operations, to implement targeted campaigns and optimize the overall customer experience.

Throughout the day, you'll stay informed about market trends and competitor activities, adjusting your strategies as needed to maintain a competitive edge. You'll also dedicate time to administrative tasks, such as preparing reports and updating your CRM system.

Why Paris, Ile de France?

Paris and the Ile de France region are vibrant culinary hubs, teeming with diverse restaurants and a strong appetite for food delivery. This presents a unique opportunity for Account Managers to work with a wide range of establishments, from traditional bistros to innovative startups. The region's strong economy and large population make it a key market for Deliveroo, offering significant potential for growth and impact.

Working in Paris also provides access to a rich cultural scene, world-class amenities, and a thriving international community. The city's excellent transportation infrastructure makes it easy to navigate and explore, both for work and leisure.

Career Path

The Account Manager role at Deliveroo offers a clear career path for ambitious individuals. With strong performance and dedication, you can advance to roles such as Senior Account Manager, Client Partner, or Regional Manager. These positions offer increased responsibility, leadership opportunities, and greater impact on Deliveroo's overall success. Deliveroo is committed to providing its employees with the training and development they need to reach their full potential.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package to its employees. The salary for the Account Manager role in Paris Île-de-France will range depending on experience. In addition to salary, Deliveroo offers a comprehensive benefits package. Deliveroo is committed to providing its employees with a supportive and rewarding work environment.

Deliveroo Culture

Deliveroo's culture is built on a foundation of innovation, collaboration, and customer focus. We empower our employees to take ownership of their work, encouraging them to think creatively and challenge the status quo. We foster a collaborative environment where teamwork and open communication are valued. We are passionate about delivering exceptional experiences to our customers and partners, and we are committed to making a positive impact on the communities we serve.

How to Apply

If you are a driven and results-oriented individual with a passion for food tech and a desire to make a difference, we encourage you to apply for the Account Manager role at Deliveroo. Submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is Deliveroo's mission? To transform the way the world eats by making access to food more convenient and enjoyable.
2. What are the key responsibilities of an Account Manager? Managing a portfolio of key restaurants, building partnerships, and optimizing profitability.
3. What qualifications are required for this role? 2-3 years of account management experience, strong negotiation skills, and market expertise.
4. What is the career path for an Account Manager at Deliveroo? Advancement to Senior Account Manager, Client Partner, or Regional Manager.
5. What is Deliveroo's culture like? Innovative, collaborative, and customer-focused.
6. What benefits does Deliveroo offer? Competitive salary, comprehensive health insurance, and professional development opportunities.
7. How does Deliveroo support its restaurant partners? By providing technology, marketing support, and data-driven insights.
8. What makes Paris Île-de-France a good location for this role? A vibrant culinary hub with a strong appetite for food delivery.
9. What skills are important for success as an Account Manager at Deliveroo? Negotiation, relationship building, and analytical skills.
10. How can I apply for this role? Submit your resume and cover letter through our online application portal.