Account Manager - Verona, Veneto

About Deliveroo

Deliveroo is on a mission to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

About the Role

As an Account Manager in Verona, you will be a crucial part of our team, responsible for managing and nurturing relationships with our restaurant partners in the Veneto region. You will act as a consultant, using data-driven insights and industry knowledge to help our partners grow their businesses on the Deliveroo platform. Your focus will be on building lasting relationships, monitoring performance, negotiating contracts, and developing strategies to improve financial performance and customer value proposition.

The Account Management team is a passionate, dynamic group of team players who work well together and are great at building relationships. This role reports to the Regional Manager of the region.

A Day in the Life of an Account Manager at Deliveroo

Here’s a glimpse into what your day might look like:

• Morning: Start your day by reviewing performance reports for your portfolio of restaurant partners. Identify any areas of concern or opportunities for improvement.
• Mid-morning: Prepare for meetings with restaurant partners. Analyze data to develop tailored strategies to help them optimize their performance on the Deliveroo platform.
• Afternoon: Conduct meetings with restaurant partners to discuss their performance, negotiate contract terms, and present new strategies.
• Late Afternoon: Collaborate with internal teams, such as marketing and operations, to implement strategies and address any partner concerns.
• End of Day: Update account records, track progress on key initiatives, and prepare reports for management.

Why Verona, Veneto?

Verona is a vibrant city with a rich culinary scene, making it an ideal location for Deliveroo. The Veneto region is known for its diverse cuisine and strong restaurant industry, providing ample opportunities for growth and partnership. Working in Verona allows you to be at the heart of the action, building relationships with local restaurants and contributing to the city's thriving food culture.

Career Path for Account Managers at Deliveroo

Deliveroo is committed to providing opportunities for growth and development. As an Account Manager, you can advance your career through various paths:

• Senior Account Manager: Take on a larger portfolio of key accounts and lead strategic initiatives.
• Team Lead: Manage a team of Account Managers, providing guidance and support to help them achieve their goals.
• Regional Manager: Oversee account management operations for a specific region, developing and implementing strategies to drive growth.
• Specialized Roles: Transition to other departments such as marketing, sales, or operations, leveraging your account management experience.

Salary and Benefits

Deliveroo offers a competitive salary and benefits package to attract and retain top talent. The salary for this role typically ranges from €35,000 to €55,000 per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes:

• Comprehensive healthcare benefits
• Well-being programs and resources
• Generous parental leave policies
• Pension plan
• Generous annual leave allowance, including time off to support a charitable cause
• Professional development opportunities
• Employee discounts on Deliveroo services
• Company-sponsored social events

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and ownership. We value autonomy and encourage our employees to take initiative and contribute their ideas. We are a diverse and inclusive workplace where everyone is welcome. We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be.

We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in.

How to Apply

If you are passionate about building relationships, driving growth, and working in a fast-paced environment, we encourage you to apply for the Account Manager position in Verona. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in working for Deliveroo.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Account Manager?Managing a portfolio of restaurant brands, monitoring performance, negotiating contracts, and developing strategies to improve financial performance and customer value proposition.
2. What qualifications are required for this role?At least 3 years of experience in account management or sales, P&L knowledge, strong negotiation skills, and experience building long-term relationships.
3. Is experience in the Horeca/restaurants/food market required?Experience in these areas is preferred but not mandatory.
4. What is the career path for Account Managers at Deliveroo?You can advance to Senior Account Manager, Team Lead, Regional Manager, or transition to other departments.
5. What benefits does Deliveroo offer?We offer a competitive salary, comprehensive healthcare benefits, well-being programs, generous parental leave, a pension plan, and more.
6. What is the company culture like at Deliveroo?We foster a culture of innovation, collaboration, and ownership, and we value diversity and inclusion.
7. How does Deliveroo support employee well-being?We offer well-being programs and resources to support the physical and mental health of our employees.
8. What opportunities are there for professional development?We provide opportunities for professional development through training programs, mentorship, and internal mobility.
9. How does Deliveroo promote diversity and inclusion?We are committed to diversity, equity, and inclusion in all aspects of our hiring process and workplace culture.
10. What is the application process?Submit your resume and cover letter through our online application portal, highlighting your relevant experience and qualifications.