Deliveroo Account Manager (Dutch Speaking) - Belgium Market

Are you a driven and enthusiastic individual with a passion for account management and a knack for building strong relationships? Do you speak fluent Dutch/Flemish and have a desire to work in a fast-paced, dynamic environment? If so, Deliveroo is looking for you! As an Account Manager focusing on the Belgium market, you'll play a crucial role in supporting our restaurant partners and driving their success on our platform.

Role Overview

As an SMB Account Manager for the Belgium Market, you will be the primary point of contact for a portfolio of restaurant partners. Your mission is to help them maximize their potential on Deliveroo by offering expert advice, support, and access to the latest tools and resources. You'll have engaging discussions on various aspects of their business, from marketing campaigns to optimizing their delivery experience. This is a fantastic opportunity to make a tangible impact on the growth of our partners and Deliveroo as a whole.

A Day in the Life

Here’s a glimpse into your daily activities:

• Proactive Partner Engagement: Regularly connect with your portfolio of restaurants through email, phone, online presentations, and video calls.
• Strategic Consultation: Analyze partner performance data and provide tailored recommendations to improve their key metrics like order volume, customer satisfaction, and retention.
• Campaign Management: Educate partners about Deliveroo's national and local marketing campaigns and assist them in participating effectively.
• Problem Solving: Identify and address any challenges or concerns raised by partners, working collaboratively with internal teams to find solutions.
• Relationship Building: Cultivate strong, long-term relationships with your partners based on trust and mutual success.
• Product Expertise: Stay up-to-date with the latest Deliveroo technology and features, and effectively communicate their benefits to your partners.
• Performance Tracking: Monitor the performance of your portfolio and report on key trends and insights.

Why Manchester?

This position is based in our vibrant Manchester office, a hub of innovation and collaboration. Manchester offers a fantastic quality of life, with a thriving cultural scene, excellent transportation links, and a lower cost of living compared to London. Being based in the main office for the first three months allows for intensive training and integration with the team. You'll have the opportunity to learn from experienced colleagues, build strong relationships, and gain a deep understanding of our operations. After probation, the hybrid working model provides flexibility, allowing you to balance office time with working from home.

Career Path

Deliveroo is committed to fostering the growth and development of its employees. As an Account Manager, you'll have access to ongoing training and development opportunities to enhance your skills and advance your career. Potential career paths include:

• Senior Account Manager: Take on a larger portfolio of strategic accounts and mentor junior team members.
• Team Lead: Lead and manage a team of Account Managers, providing guidance and support to achieve team goals.
• Specialist Roles: Explore opportunities in other areas of the business, such as marketing, sales, or product development.

Salary & Benefits

We offer a competitive salary of £29,300 per year, plus a bonus of up to £6,000 per year, paid quarterly. Our comprehensive benefits package includes:

• Hybrid Working Model: Enjoy the flexibility of working from home after your initial training period.
• Health & Wellbeing: Access to private healthcare, mental health support, and wellness programs.
• Financial Security: Pension plan, life insurance, and income protection.
• Food Perks: Generous discounts on Deliveroo orders.
• Learning & Development: Access to online learning platforms, training courses, and mentorship programs.
• Time Off: Generous holiday allowance and flexible working options.

Deliveroo Culture

At Deliveroo, we're passionate about food and dedicated to delivering exceptional experiences to our customers, partners, and employees. We foster a collaborative, inclusive, and innovative culture where everyone is encouraged to contribute their ideas and make a difference. We value:

• Customer Focus: Putting the needs of our customers and partners first.
• Innovation: Embracing new ideas and technologies to improve our services.
• Teamwork: Working together to achieve common goals.
• Ownership: Taking responsibility for our actions and delivering results.
• Integrity: Acting with honesty and transparency in all our dealings.

How to Apply

If you're ready to join our team and make a real impact on the food delivery industry, we encourage you to apply! Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What does an Account Manager do at Deliveroo? Account Managers at Deliveroo act as a primary point of contact for restaurant partners, helping them grow their business on the Deliveroo platform.
2. What skills are needed for this role? Key skills include account management experience, relationship-building abilities, strong communication skills, problem-solving skills, and fluency in Dutch/Flemish.
3. Is this a remote position? No, this is an office-based position during your 3-month probation. Following this, you will have the autonomy of hybrid working.
4. What is the salary for this role? The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly.
5. What benefits does Deliveroo offer? Deliveroo offers a range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
6. What is the culture like at Deliveroo? Deliveroo fosters a collaborative, inclusive, and innovative culture.
7. What opportunities for career growth are there at Deliveroo? Deliveroo is committed to fostering the growth and development of its employees. As an Account Manager, you'll have access to ongoing training and development opportunities to enhance your skills and advance your career.
8. What is the start date for this role? Start date is 2nd March 2026
9. What are the requirements for this role? Requirements include a track record in an account management role, strong relationship building skills, problem solving abilities, excellent phone manner, interest in technology, and Dutch/Flemish language skills.
10. Where is the office located? The office is located in Manchester City Centre.