Account Manager - French Speaking (French Market) at Deliveroo

Role Overview

As an SMB Account Manager for the French Market at Deliveroo, you'll be the primary point of contact for our restaurant partners, helping them optimize their business on our platform. This role combines relationship management, strategic advising, and data-driven decision-making to ensure our partners thrive. You’ll work closely with restaurants, understanding their needs and providing tailored solutions to improve their performance on Deliveroo. Your efforts will directly impact restaurant retention, order volume growth, and overall customer satisfaction. This is a fantastic opportunity to work in a dynamic environment, contribute to a rapidly growing business, and develop your account management skills within the food delivery industry.

A Day in the Life

Here’s what a typical day might look like:

• Morning: Review performance data for your portfolio of accounts. Identify restaurants that need support or have opportunities for growth. Respond to emails and phone calls from restaurant partners, addressing any questions or concerns.
• Mid-day: Conduct online presentations or video calls with restaurant partners to discuss marketing campaigns, new features, or strategies for improving their delivery experience. Collaborate with internal teams (marketing, operations, etc.) to resolve issues and implement solutions.
• Afternoon: Execute targeted campaigns to improve key performance metrics. Analyze campaign results and adjust strategies as needed. Document all interactions and activities in the CRM system. Participate in team meetings to share insights and best practices.

You’ll be using tools like Salesforce, Excel, and Deliveroo’s internal data analytics platforms on a daily basis.

Why Manchester?

Manchester is a vibrant and growing city, making it an excellent location to build your career. Deliveroo's main office is centrally located, providing easy access to public transportation and a wide range of amenities. The city boasts a thriving food scene, a diverse culture, and a strong sense of community. Manchester also offers a lower cost of living compared to London, making it an attractive option for young professionals. Working in Manchester provides the opportunity to be part of a growing team, contribute to the local economy, and enjoy a high quality of life.

Career Path

The Account Manager role offers a clear career progression path within Deliveroo. Starting as an SMB Account Manager, you can advance to Senior Account Manager, Team Lead, or even move into other areas of the business such as sales, marketing, or operations. Deliveroo is committed to providing its employees with opportunities for growth and development. We offer ongoing training, mentorship programs, and internal mobility options to help you achieve your career goals.

Salary & Benefits

The base salary for this role is £29,300 per year, with a bonus potential of up to £6,000 per year, paid quarterly. In addition to competitive compensation, Deliveroo offers a comprehensive benefits package that includes:

• Health: Comprehensive health insurance plan
• Family: Paid parental leave
• Finance: Pension plan with employer contributions
• Community: Volunteer opportunities
• Convenience: Employee discounts on Deliveroo orders
• Growth: Learning and development resources
• Time Away: Paid time off for vacation, sick leave, and holidays
• Relocation: Assistance for eligible candidates

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and customer focus. We are passionate about food and committed to providing the best possible experience for our customers and partners. We value diversity and believe that a great workplace is one that represents the world we live in. We encourage our employees to be themselves, to share their ideas, and to contribute to our shared success. If you are looking for a challenging and rewarding career in a fast-growing company, Deliveroo is the place for you.

How to Apply

To apply for the Account Manager - French Speaking (French Market) role, please submit your resume and cover letter through the Deliveroo careers website. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of an Account Manager?

   Managing a portfolio of accounts, supporting partner growth, maintaining long-term relationships, and executing campaigns to improve performance metrics.

2. What skills are required for this role?

   Account management, relationship building, problem-solving, communication, and French language proficiency.

3. What is the salary and benefits package?

   Base salary of £29,300 per year, with a bonus potential of up to £6,000 per year, plus a comprehensive benefits package.

4. Is this a remote position?

   This is a hybrid role based in Manchester, with the flexibility to work from home after a 3-month probation period.

5. What is the career path for this role?

   Opportunities to advance to Senior Account Manager, Team Lead, or other areas of the business.

6. What is the company culture like?

   A culture of innovation, collaboration, and customer focus, valuing diversity and employee growth.

7. What is the start date for this role?

   The start date is 2nd March 2026.

8. What are the working hours?

   Standard office hours, Monday to Friday.

9. What is the interview process like?

   Typically involves a phone screening, followed by an in-person or video interview with the hiring manager and team members.

10. What opportunities are there for professional development?

    Deliveroo offers ongoing training, mentorship programs, and internal mobility options.