Account Manager - Grocery & Retail at Deliveroo: Milan, Italy

Role Overview

As an Account Manager for Grocery & Retail at Deliveroo in Milan, you will be at the forefront of our partnerships with key grocery and retail players. This role is critical in driving revenue growth and ensuring the success of our partners by providing strategic guidance, building strong relationships, and collaborating with internal teams to deliver customized solutions. You will manage a portfolio of Deliveroo's most important grocery and retail partners, including high-sales volume drivers and global grocery brands. Your expertise in data analysis, relationship building, and the food retail industry will be essential in achieving and exceeding targets.

Day in the Life

Your day will involve a blend of strategic planning, partner communication, data analysis, and internal collaboration. A typical day might include:

• Analyzing partner performance data to identify areas for growth and improvement.
• Conducting business reviews with partners to discuss performance and identify new opportunities.
• Collaborating with the marketing team to develop and implement promotional campaigns.
• Working with the operations team to resolve any logistical issues.
• Communicating with partners to address their concerns and provide ongoing support.
• Identifying and pursuing upselling and cross-selling opportunities.
• Preparing reports on partner performance for internal stakeholders.
• Staying up-to-date on industry trends and competitor activities.
• Participating in team meetings to share insights and best practices.
• Developing and maintaining strong relationships with key decision-makers at partner organizations.

Why Milan?

Milan is a vibrant and dynamic city, renowned for its fashion, design, and culinary scene. As the economic heart of Italy, Milan offers a wealth of opportunities for professional growth and personal enrichment. Deliveroo's presence in Milan provides access to a thriving market and a diverse range of partners in the grocery and retail sectors. Working in Milan allows you to immerse yourself in Italian culture, enjoy world-class cuisine, and experience the energy of a global metropolis.

Career Path

The Account Manager role is an excellent stepping stone for career advancement within Deliveroo. Successful Account Managers can progress to Senior Account Manager roles, where they will take on greater responsibility for managing key accounts and mentoring junior team members. Further career opportunities include leadership positions such as Account Director or Head of Account Management, where you will be responsible for developing and executing account management strategies at a regional or national level. Deliveroo is committed to providing opportunities for professional development and growth, supporting employees in achieving their career aspirations.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, commensurate with experience and qualifications. In addition to base salary, you may be eligible for performance-based bonuses. Benefits may include comprehensive healthcare coverage, generous parental leave policies, pension plans, and ample vacation time. Deliveroo also provides opportunities for professional development and access to well-being programs.

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and customer focus. We are passionate about transforming the way people eat and shop, and we are committed to delivering exceptional experiences to our customers and partners. We value diversity and inclusion, and we believe that a great workplace is one where everyone feels valued and respected. We encourage our employees to take ownership of their work, challenge the status quo, and contribute to the success of the company.

How to Apply

To apply for the Account Manager - Grocery & Retail role at Deliveroo in Milan, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We encourage you to tailor your application to demonstrate your understanding of the role and your enthusiasm for joining the Deliveroo team.

FAQ

1. What are the key responsibilities of an Account Manager?
   Account Managers are responsible for managing relationships with key grocery and retail partners, driving revenue growth, and providing strategic guidance.
2. What qualifications are required for this role?
   The role requires at least 3 years of experience in commercial roles, experience in retail/FMCG, knowledge of the food retail industry, and fluency in English.
3. What is the career path for an Account Manager at Deliveroo?
   Successful Account Managers can progress to Senior Account Manager roles and leadership positions such as Account Director or Head of Account Management.
4. What benefits does Deliveroo offer?
   Deliveroo offers a competitive salary and benefits package, including healthcare coverage, parental leave policies, pension plans, and ample vacation time.
5. What is the company culture like at Deliveroo?
   Deliveroo fosters a culture of innovation, collaboration, and customer focus, valuing diversity and inclusion.
6. How can I apply for this role?
   Submit your resume and cover letter through our online application portal.
7. What skills are most important for success in this role?
   Key skills include account management, relationship building, data analysis, and communication.
8. What is the work environment like in Milan?
   Milan offers a vibrant and dynamic work environment, with access to a thriving market and a diverse range of partners.
9. Does Deliveroo offer opportunities for professional development?
   Yes, Deliveroo is committed to providing opportunities for professional development and growth.
10. What is Deliveroo's mission?
    Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.