Deliveroo Account Manager (Italian Speaking) - Manchester

Role Overview

Are you a fluent Italian and English speaker with a passion for account management and a desire to help businesses thrive? Deliveroo is seeking a dynamic and results-oriented Account Manager to join our SMB (Small Medium Business) team in Manchester. As an Account Manager, you will be responsible for managing a portfolio of restaurant partners, helping them to grow their businesses on the Deliveroo platform.

This role is ideal for someone with a proven track record in account management, excellent communication skills, and a strong understanding of the restaurant industry. You will work closely with our partners to understand their needs, provide tailored solutions, and ensure they are maximizing the benefits of our platform.

A Day in the Life

As an Account Manager, your day-to-day responsibilities will include:

• Managing a portfolio of SMB accounts through a desk-based account management model.
• Conducting regular check-in calls with restaurant partners to discuss their performance and identify areas for improvement.
• Providing training and support to partners on using Deliveroo's technology and tools.
• Developing and executing campaigns to improve customer outcomes, retention, and order volume growth.
• Liaising between restaurants and internal teams to ensure the delivery of solutions according to partner needs.
• Identifying opportunities to improve restaurant partner performance on the Deliveroo platform.
• Monitoring and analyzing partner performance data to identify trends and opportunities for growth.
• Collaborating with internal teams to develop and implement strategies to improve partner satisfaction and retention.

Why Manchester?

Manchester is a vibrant and diverse city with a thriving food scene. It is also a major hub for technology and innovation, making it an ideal location for Deliveroo's growing business. By working in Manchester, you will have the opportunity to be part of a dynamic team and contribute to the success of Deliveroo in this important market.

Furthermore, Deliveroo's Manchester office is located in the heart of the city center, offering easy access to public transportation, restaurants, and other amenities. The city also boasts a high quality of life, with affordable housing, excellent schools, and a wide range of cultural and recreational activities.

Career Path

Deliveroo is committed to providing opportunities for career growth and development. As an Account Manager, you will have the opportunity to progress to more senior roles within the Account Management team, such as Senior Account Manager or Team Lead. You may also have the opportunity to move into other departments within Deliveroo, such as Sales, Marketing, or Operations.

We provide ongoing training and development programs to help our employees reach their full potential. We also encourage our employees to take on new challenges and responsibilities, providing them with the opportunity to learn and grow.

Salary & Benefits

The base salary for this position is £29,300 per year, plus a bonus of up to £6,000 per year, paid quarterly. In addition to a competitive salary and bonus, Deliveroo offers a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee discounts on Deliveroo orders
• Opportunities for professional development and growth
• Pension plan
• Life insurance
• Relocation assistance (if applicable)

Deliveroo Culture

At Deliveroo, we are passionate about transforming the way people eat and shop. We are a technology-driven company that values innovation, collaboration, and customer focus. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

We encourage our employees to be creative, take risks, and challenge the status quo. We believe that everyone has the potential to make a difference, and we provide our employees with the resources and support they need to succeed.

How to Apply

If you are interested in joining our team as an Account Manager (Italian Speaking) in Manchester, we encourage you to apply online through our careers website. Please submit your resume and a cover letter outlining your qualifications and experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FAQ

1. What are the key responsibilities of an Account Manager?

   The key responsibilities include managing a portfolio of accounts, supporting partner growth, maintaining long-term relationships, and executing campaigns to improve performance metrics.

2. What qualifications are required for this role?

   A track record in account management, problem-solving skills, excellent phone manner, enthusiasm for technology, and fluency in Italian & English are required.

3. What is the salary and benefits package?

   The base salary is £29,300 per year, plus a bonus of up to £6,000 per year, paid quarterly. Benefits include health, family, finance, community, convenience, growth, time away, and relocation assistance.

4. What is the working model for this role?

   This is an office-based position during your probation, followed by the autonomy of hybrid working.

5. What kind of career growth opportunities are available?

   Deliveroo offers opportunities to progress to more senior roles within the Account Management team or move into other departments.

6. What is the Deliveroo culture like?

   Deliveroo is a technology-driven company that values innovation, collaboration, and customer focus. It is committed to creating a diverse and inclusive workplace.

7. How can I apply for this position?

   You can apply online through Deliveroo's careers website by submitting your resume and a cover letter.

8. Is this role open to remote work?

   This role requires being office-based during probation, after which a hybrid working model is available.

9. What does a typical day look like for an Account Manager?

   A typical day includes managing accounts, conducting check-in calls, providing training and support, developing and executing campaigns, and liaising with internal teams.

10. What is the significance of Italian language skills for this role?

    Italian language skills are essential to effectively communicate with Italian-speaking restaurant partners and support their growth on the Deliveroo platform.