City Manager - Leeds

About Deliveroo

Deliveroo is on a mission to transform the way the world eats. We partner with the best restaurants in the UK & Ireland to deliver food to customers quickly and conveniently. As a technology-driven company, we're at the forefront of the expanding food delivery industry.

The Team

The UK & Ireland is Deliveroo's most mature market globally. Our Regional team drives performance across all five nations, focusing on local markets from Brighton to Bangor, Bolton to Belfast. We oversee all three sides of our marketplace: restaurants, consumers, and riders, ensuring the best possible selection and growth opportunities.

The Role: City Manager

We are looking for a City Manager to join our North East team. Based in Newcastle, Middlesbrough, or Sunderland, this is a rare opportunity to lead and drive results within your cities. You'll lead a sales team, improve selection, and execute guerrilla marketing activities. If you thrive in ambiguity and have a strong bias for action, this role is for you. Reporting to the Programme Lead, Regional Growth, you'll primarily work in your cities, with some time in the Leeds office.

A Day in the Life

As a City Manager, your day will be dynamic and varied. Here’s a glimpse of what you can expect:

• Morning: Review performance metrics for your cities, identify areas for improvement, and set priorities for your team.
• Mid-day: Coach and mentor your sales team, ensuring they have the resources and support to hit their targets.
• Afternoon: Meet with key restaurant partners to strengthen relationships and explore opportunities for growth.
• Evening: Oversee guerrilla marketing activities and ensure they are aligned with your city's goals.

Why Leeds/Newcastle/Middlesborough/Sunderland?

These cities are vibrant and growing markets for Deliveroo, offering unique opportunities to expand our presence and serve our customers. With a diverse range of restaurants and a strong demand for food delivery, these locations are key to our success in the North East.

Career Path

The City Manager role offers a strong foundation for career advancement within Deliveroo. You could potentially move into roles such as:

• Senior City Manager: Oversee multiple cities or regions, taking on greater responsibility for driving performance.
• Regional Manager: Lead a team of City Managers, providing strategic direction and support.
• Head of Regional Growth: Develop and execute growth strategies for the entire region.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, including:

• Competitive Salary: Based on experience and performance.
• Performance-Based Bonuses: Tied to your city's growth and success.
• Health Insurance: Comprehensive coverage for you and your family.
• Pension Plan: Secure your future with our generous pension plan.
• Paid Time Off: Enjoy a healthy work-life balance with ample vacation time.
• Employee Discount: Get discounts on Deliveroo orders.
• Professional Development: Opportunities for training and career advancement.

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and ownership. We value our employees and provide opportunities for growth and development. We're a team of passionate individuals dedicated to transforming the way the world eats.

How to Apply

If you're ready to take on this exciting challenge, apply now! Submit your resume and cover letter through our online application portal. We look forward to hearing from you.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a City Manager?

   The City Manager is responsible for driving growth and performance in their assigned cities, managing a sales team, improving selection, and executing marketing activities.

2. What qualifications are required for this role?

   We're looking for candidates with proven experience in account/relationship management, sales, or strategy roles, as well as strong leadership skills and commercial acumen.

3. What is the work environment like at Deliveroo?

   Deliveroo offers a fast-paced, dynamic, and collaborative work environment. We value innovation, ownership, and a strong bias for action.

4. What opportunities are there for career advancement?

   The City Manager role provides a strong foundation for career advancement within Deliveroo. You could potentially move into roles such as Senior City Manager, Regional Manager, or Head of Regional Growth.

5. What benefits does Deliveroo offer?

   Deliveroo offers a competitive salary and benefits package, including health insurance, a pension plan, paid time off, employee discounts, and professional development opportunities.

6. Where will I be based?

   You will be based from the Leeds office but spend the majority of your time in your assigned cities (Newcastle, Middlesbrough, or Sunderland).

7. What kind of marketing activities will I be involved in?

   You will be involved in developing and executing guerrilla marketing activities, as well as identifying key partners for media and working with marketing to ensure delivery in your cities.

8. What is the Drax project?

   The Drax project is a tactical initiative requiring support in your cities. This could include in-person marketing activations, sprints on city metrics such as signage, menu completeness, or rejections.

9. What does CVP stand for?

   CVP stands for Customer Value Proposition. Understanding and improving the CVP in your cities is a key part of the City Manager role.

10. How important is data analysis in this role?

    Data analysis is crucial in this role. You need to be comfortable using and understanding data on restaurant partner and city/area performance to identify areas for improvement.