Deliveroo City Manager - Lille (Remote)

Role Overview

Are you a results-driven and entrepreneurial leader with a passion for the food delivery industry? Deliveroo is seeking a highly motivated City Manager to lead our operations in Lille, France. As a City Manager, you will be responsible for the overall success of Deliveroo in Lille, ensuring a magical experience for our users while building a solid and sustainable foundation for our application. This is a remote position based in Lille.

In this role, you will be at the forefront of Deliveroo's expansion, driving growth, and building strong relationships with our restaurant partners. You will be responsible for developing and executing strategies to optimize profitability, improve processes, and enhance the overall customer experience. If you are a strategic thinker with a proven track record of success in account management and a passion for entrepreneurship, we encourage you to apply.

A Day in the Life of a City Manager at Deliveroo

As a City Manager, your day will be dynamic and varied, requiring you to be adaptable and proactive. Here’s a glimpse of what a typical day might look like:

• Strategic Planning: You'll start your day by reviewing performance data and market trends to identify opportunities for growth and optimization. You’ll then develop and refine your city-level strategy to align with Deliveroo’s overall goals.
• Restaurant Partner Management: A significant portion of your day will be spent engaging with restaurant partners. This includes meeting with key accounts, negotiating contracts, and providing support to help them maximize their revenue on the Deliveroo platform.
• Team Collaboration: You’ll work closely with Account Managers, Operations, Legal, and Marketing teams to ensure seamless execution of your strategies and initiatives. This involves coordinating efforts, sharing insights, and providing guidance to ensure everyone is aligned.
• Process Improvement: You'll identify areas for improvement in existing processes and develop innovative solutions to enhance efficiency and customer experience. This might involve streamlining onboarding procedures for new restaurants or optimizing delivery routes.
• Market Analysis: You’ll continuously monitor the competitive landscape and identify emerging trends in the food delivery industry. This involves conducting market research, analyzing competitor activities, and identifying new opportunities for Deliveroo to stay ahead of the curve.
• Brand Ambassadorship: You’ll represent Deliveroo at local events and networking opportunities, building relationships with key stakeholders in the community and promoting the Deliveroo brand.

Why Lille?

Lille is a vibrant and dynamic city in northern France, known for its rich history, cultural attractions, and thriving food scene. As the capital of the Hauts-de-France region, Lille boasts a diverse culinary landscape, with a wide range of restaurants, cafes, and food vendors offering everything from traditional French cuisine to international flavors.

With a large student population and a growing number of young professionals, Lille is a key market for Deliveroo, offering significant opportunities for growth and expansion. The city's central location and excellent transportation links make it an ideal base for serving customers throughout the region.

By establishing a strong presence in Lille, Deliveroo can tap into the city's vibrant food culture and meet the growing demand for convenient and reliable food delivery services. As City Manager, you will play a crucial role in building Deliveroo's brand and market share in Lille, driving growth and ensuring a seamless experience for our customers and restaurant partners.

Career Path

The City Manager role at Deliveroo offers a fantastic career path for ambitious and driven individuals. Here's how you can grow within Deliveroo:

• Senior City Manager: After demonstrating consistent success in managing Lille, you can advance to a Senior City Manager role, where you will oversee multiple cities or a larger region.
• Regional Manager: With proven leadership and strategic skills, you can progress to a Regional Manager position, responsible for the overall performance of Deliveroo in a specific geographic area.
• Head of Operations: You can leverage your operational expertise to become a Head of Operations, overseeing the day-to-day operations of Deliveroo in a country or region.
• Director-Level Roles: With continued success and a strong track record, you can advance to director-level roles, where you will be responsible for shaping the overall strategy and direction of Deliveroo.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package to attract and retain top talent. The salary range for the City Manager position in Lille is between €50,000 and €80,000 per year, depending on experience and qualifications.

In addition to a competitive salary, Deliveroo offers a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Employee discounts on Deliveroo orders
• Professional development opportunities
• A dynamic and collaborative work environment

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and continuous learning. We are passionate about our mission to bring the world's best food to people's doorsteps, and we are committed to creating a workplace where everyone can thrive.

We value diversity and inclusion and are committed to creating a welcoming and supportive environment for all employees. We encourage everyone to bring their authentic selves to work and to contribute their unique perspectives and ideas.

We also believe in giving back to the communities where we operate. Through our community engagement initiatives, we support local restaurants, promote food sustainability, and provide opportunities for disadvantaged groups.

How to Apply

If you are excited about the opportunity to join Deliveroo and make a significant impact on our business in Lille, we encourage you to apply. To apply for the City Manager position, please submit your resume and cover letter through our online application portal.

In your cover letter, please highlight your relevant experience, skills, and qualifications, and explain why you are a good fit for the City Manager role. Be sure to emphasize your experience in account management, project management, and strategy development, as well as your passion for entrepreneurship and the food delivery industry.

FAQ

1. What are the key responsibilities of a City Manager at Deliveroo?

   A City Manager is responsible for developing and executing strategies to drive growth, optimize profitability, and enhance the customer experience in their assigned city. They also manage relationships with restaurant partners, collaborate with internal teams, and act as a brand ambassador for Deliveroo.

2. What qualifications are required for the City Manager position?

   The ideal candidate should have a minimum of 5 years of experience in account management, experience in project management and strategy development, strong analytical and communication skills, and a passion for entrepreneurship and the food delivery industry.

3. What is the salary range for the City Manager position in Lille?

   The salary range for the City Manager position in Lille is between €50,000 and €80,000 per year, depending on experience and qualifications.

4. What benefits does Deliveroo offer to its employees?

   Deliveroo offers a comprehensive benefits package, including health insurance, paid time off, employee discounts on Deliveroo orders, and professional development opportunities.

5. What is the company culture like at Deliveroo?

   Deliveroo fosters a culture of innovation, collaboration, and continuous learning. We value diversity and inclusion and are committed to creating a welcoming and supportive environment for all employees.

6. Is this a remote position?

   Yes, the City Manager position in Lille is a remote position.

7. What kind of training will I receive?

   Deliveroo provides comprehensive training to all new employees, including onboarding sessions, on-the-job training, and opportunities for professional development.

8. What opportunities are there for career advancement at Deliveroo?

   Deliveroo offers a variety of career paths for ambitious and driven individuals, including opportunities to advance to Senior City Manager, Regional Manager, Head of Operations, and director-level roles.

9. How does Deliveroo support its restaurant partners?

   Deliveroo provides a range of support services to its restaurant partners, including marketing support, data analytics, and operational assistance. We are committed to helping our partners grow their business and succeed on the Deliveroo platform.

10. What are the working hours?

    Working hours may vary, based on operational needs.