Commercial Operations Specialist - Deliveroo, Milan

Role Overview

The Commercial Operations Specialist role at Deliveroo in Milan is a pivotal position within the Business Operations & Supply Strategy (BOSS) team. This team acts as the central nervous system of the Commercial organization, driving efficiency, scalability, and operational excellence. As a Commercial Operations Specialist, you will be instrumental in enabling Sales and Account Management teams to perform at their best by streamlining processes, building effective tools, and ensuring high operational standards. This role is ideal for a hands-on individual who thrives in a fast-paced environment and enjoys translating strategy into tangible execution.

Day in the Life

A typical day for a Commercial Operations Specialist might involve:

• Designing and implementing new workflows to improve the efficiency of the Sales team.
• Analyzing data to identify bottlenecks in the commercial process.
• Creating and maintaining operational tools using Excel or other software.
• Providing support to Account Managers and Sales teams on operational issues.
• Collaborating with cross-functional teams to ensure alignment and smooth execution.
• Monitoring data quality and ensuring compliance with supply hygiene standards.
• Presenting best practices to the commercial organization.
• Managing cyclical operational processes and ensuring deadlines are met.

Why Milan?

Milan, Italy, is a vibrant and dynamic city, known for its fashion, design, and culinary scene. As a major economic hub, Milan offers numerous opportunities for professional growth and development. Deliveroo's presence in Milan provides a chance to work in a thriving market and contribute to the company's success in the region. The main office in Milan offers a collaborative and innovative environment, fostering a strong sense of community among employees.

Career Path

The Commercial Operations Specialist role offers a clear path for career advancement within Deliveroo. Potential career trajectories include:

• Senior Commercial Operations Specialist: Taking on more complex projects and leading initiatives to improve commercial operations.
• Commercial Operations Manager: Overseeing a team of specialists and managing the overall performance of commercial operations.
• Project Manager: Leading cross-functional projects to improve efficiency and scalability across the organization.
• Sales Operations Manager: Focusing on optimizing sales processes and providing support to the sales team.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package for the Commercial Operations Specialist role in Milan. While the exact salary may vary based on experience and qualifications, it typically falls within the range of €35,000 to €55,000 per year. In addition to salary, Deliveroo provides a comprehensive benefits package, including:

• Comprehensive health insurance
• Generous vacation policy
• Pension plan
• Employee discounts on Deliveroo orders
• Professional development opportunities
• Flexible working arrangements
• Meal allowance
• Commuting allowance
• Stock options

Deliveroo Culture

Deliveroo is a technology-driven company that is transforming the way people shop and eat. The company's mission is to bring the neighborhood to your door by connecting consumers, restaurants, shops, and riders. Deliveroo fosters a culture of innovation, autonomy, and ownership. Employees are encouraged to think creatively, take initiative, and contribute to the company's success. The company values diversity and inclusion and provides a supportive and collaborative work environment.

How to Apply

To apply for the Commercial Operations Specialist role at Deliveroo in Milan, please submit your resume and cover letter through the Deliveroo careers website. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in working for Deliveroo.

FAQ

1. What are the key responsibilities of a Commercial Operations Specialist?
   The key responsibilities include designing and maintaining operational tools, streamlining processes, providing support to Sales and Account Management teams, performing data analysis, and ensuring data quality.
2. What skills are required for this role?
   The required skills include Commercial Operations, Account Management, Sales Operations, Project Management, Excel, Data Analysis, Process Improvement, Communication, and Problem-solving.
3. What is the career path for this role?
   Potential career paths include Senior Commercial Operations Specialist, Commercial Operations Manager, Project Manager, and Sales Operations Manager.
4. What is the salary range for this role?
   The salary range is typically between €35,000 and €55,000 per year, depending on experience and qualifications.
5. What benefits does Deliveroo offer?
   Deliveroo offers a comprehensive benefits package, including health insurance, vacation policy, pension plan, employee discounts, professional development opportunities, and flexible working arrangements.
6. What is the company culture like?
   Deliveroo fosters a culture of innovation, autonomy, and ownership. The company values diversity and inclusion and provides a supportive and collaborative work environment.
7. What is the work environment like in the Milan office?
   The Milan office offers a collaborative and innovative environment, fostering a strong sense of community among employees.
8. What is the typical day like for a Commercial Operations Specialist?
   A typical day involves designing workflows, analyzing data, creating operational tools, providing support, collaborating with cross-functional teams, and monitoring data quality.
9. Why is Milan a good location for this role?
   Milan is a vibrant city with a strong economy and numerous opportunities for professional growth. Deliveroo's presence in Milan provides a chance to work in a thriving market.
10. What is Deliveroo's mission?
    Deliveroo's mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders.