Consumer Strategy Manager at Deliveroo: Shape the Future of Food Delivery

Role Overview

The Consumer Strategy Manager at Deliveroo is a pivotal role within the Consumer Strategy & Operations (S&O) team, responsible for driving platform growth, customer retention, and monetization. This individual contributes to shaping the overall consumer strategy and directly impacts Deliveroo's P&L. The role involves collaborating with Product, Marketing, Commercial, Analytics, and General Managers to translate strategy into actionable plans and initiatives.

A Day in the Life

A typical day for a Consumer Strategy Manager might include: * **Data Analysis:** Deep-diving into consumer data to identify trends, opportunities, and areas for improvement. * **Strategy Development:** Working with senior team members to develop and refine growth strategies across different markets and segments. * **Cross-Functional Collaboration:** Meeting with Product, Marketing, and other teams to align on priorities and execution plans. * **Performance Monitoring:** Tracking key consumer KPIs and reporting on performance against targets. * **Execution Planning:** Developing detailed plans for specific initiatives and ensuring alignment across stakeholders. * **Problem-Solving:** Identifying and addressing challenges that arise during execution. * **Communication:** Presenting findings and recommendations to senior management and other stakeholders. The role requires a blend of analytical thinking, strategic planning, and hands-on execution. The ideal candidate is comfortable working in a fast-paced environment and collaborating with a diverse team.

Why London?

London is the heart of Deliveroo's operations and a vibrant hub for innovation in the food delivery industry. Working at the River Building HQ in London offers several advantages: * **Access to Key Stakeholders:** Being in London provides direct access to senior management, product teams, and other key stakeholders. * **Dynamic Environment:** London is a melting pot of cultures and cuisines, providing a rich environment for understanding consumer preferences. * **Career Growth:** Deliveroo's presence in London offers ample opportunities for career growth and development. * **Networking:** London is a global center for business and technology, providing opportunities to network with industry leaders.

Career Path

The Consumer Strategy Manager role can be a stepping stone to various career paths within Deliveroo, including: * **Senior Strategy Manager:** Leading larger strategic initiatives and managing a team of analysts. * **Head of Consumer Strategy:** Overseeing the overall consumer strategy for a specific market or region. * **Product Manager:** Transitioning into product management to drive the development of new features and products. * **General Manager:** Taking on a leadership role with responsibility for the overall performance of a specific market. Deliveroo is committed to providing opportunities for its employees to grow and develop their careers. ## Salary & Benefits Deliveroo provides a comprehensive benefits package to its employees, supporting their financial, physical, and mental well-being. Specific benefits may vary depending on location and role, but generally include: * **Competitive Salary:** Reflective of experience and market standards, ensuring fair compensation. * **Health Insurance:** Comprehensive health coverage, including medical, dental, and vision plans, to keep employees and their families healthy. * **Paid Time Off:** Generous vacation and holiday time, allowing for work-life balance and personal rejuvenation. * **Parental Leave:** Supportive parental leave policies for new parents, ensuring time to bond with and care for their children. * **Pension Plan:** Retirement savings plan to help employees secure their financial future. * **Employee Discounts:** Discounts on Deliveroo orders, enabling employees to enjoy the service they help provide. * **Wellness Programs:** Resources and programs to promote employee well-being, including mental health support and fitness initiatives. * **Professional Development:** Opportunities for training and development, helping employees enhance their skills and advance their careers. Deliveroo is dedicated to creating a supportive and rewarding work environment where employees can thrive both personally and professionally.

Deliveroo Culture

Deliveroo fosters a culture of innovation, collaboration, and customer focus. The company values: * **Customer Obsession:** Putting the customer at the heart of everything they do. * **Bias for Action:** Moving quickly and taking calculated risks. * **Ownership:** Taking responsibility for results and driving outcomes. * **Collaboration:** Working together to achieve common goals. * **Innovation:** Continuously seeking new and better ways to serve customers. Deliveroo is a diverse and inclusive workplace where everyone is welcome and encouraged to be themselves. ## How to Apply Interested candidates can apply for the Consumer Strategy Manager role through the Deliveroo careers website. The application process typically involves: 1. **Submitting a Resume and Cover Letter:** Highlighting relevant experience and qualifications. 2. **Completing an Online Assessment:** Assessing skills and abilities. 3. **Participating in Interviews:** Meeting with hiring managers and team members to discuss experience and fit. Deliveroo is an equal opportunity employer and welcomes applications from all qualified candidates. ## Frequently Asked Questions (FAQ) Here are some frequently asked questions about the Consumer Strategy Manager role at Deliveroo: **Q1: What are the key skills required for this role?** A: The key skills include strategic thinking, analytical skills, problem-solving abilities, communication skills, and the ability to work collaboratively. **Q2: What experience is required for this role?** A: The role requires 6+ years of experience in strategy, consulting, business operations, or a growth-related role in a tech or consumer business. **Q3: What is the career path for this role?** A: The Consumer Strategy Manager role can lead to various career paths within Deliveroo, including Senior Strategy Manager, Head of Consumer Strategy, Product Manager, and General Manager. **Q4: What is the culture like at Deliveroo?** A: Deliveroo fosters a culture of innovation, collaboration, and customer focus. **Q5: What are the benefits of working at Deliveroo?** A: Deliveroo offers a comprehensive benefits package, including competitive salary, health insurance, paid time off, and professional development opportunities. **Q6: What is the interview process like?** A: The interview process typically involves submitting a resume and cover letter, completing an online assessment, and participating in interviews with hiring managers and team members. **Q7: What is the salary range for this role?** A: While the exact salary can vary based on experience and other factors, the estimated salary range is between £65,000 and £95,000 per year. **Q8: Does Deliveroo offer flexible working options?** A: Yes, Deliveroo offers flexible working options to support work-life balance. **Q9: Is Deliveroo an equal opportunity employer?** A: Yes, Deliveroo is an equal opportunity employer and welcomes applications from all qualified candidates. **Q10: How can I learn more about Deliveroo's mission and values?** A: You can learn more about Deliveroo's mission and values on the company's website.