Customer Care Agent (Italian) Careers at Deliveroo - Manchester | Apply Now!
Deliveroo
Customer Care Agent (Italian) Careers at Deliveroo - Manchester | Apply Now!
Job Description
Deliveroo Customer Care Agent (Italian) - Manchester
Are you passionate about providing exceptional customer service and fluent in both English and Italian? Deliveroo is seeking a dedicated and skilled Customer Care Agent to join our team in Manchester. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our customers, riders, and restaurants. If you thrive in a fast-paced environment and are committed to delivering excellent service, we encourage you to apply!
Role Overview
As a Customer Care Agent, you will be the first point of contact for our customers, riders, and restaurants. You will handle a variety of inquiries and issues, providing timely and effective solutions. Your goal is to ensure that every interaction is positive and that our customers feel valued and supported. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
A Day in the Life
Here’s a glimpse of what your day might look like:
- Answering customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues in a timely manner.
- Providing information about Deliveroo’s services and policies.
- Assisting riders with technical issues and order-related questions.
- Supporting restaurants with menu updates and order management.
- Escalating complex issues to senior team members as needed.
- Documenting all interactions and resolutions in our CRM system.
- Collaborating with other team members to improve processes and enhance the customer experience.
Why Manchester?
Manchester is a vibrant and dynamic city with a thriving business community. Deliveroo’s main office in Manchester offers a modern and collaborative work environment. The city boasts excellent transport links, a diverse cultural scene, and a wide range of amenities, making it a great place to live and work.
Career Path
Deliveroo is committed to the growth and development of our employees. As a Customer Care Agent, you will have opportunities to advance your career within the customer care team or explore other roles within the company. Potential career paths include Senior Agent, Team Lead, Quality Assurance Specialist, and Training Specialist. We provide ongoing training and support to help you develop your skills and achieve your career goals.
Salary & Benefits
Deliveroo offers a competitive salary and benefits package, including:
- Competitive salary
- Opportunities for career growth and development
- Dynamic and fast-paced work environment
- Hybrid work model with a mix of office and remote work
- Comprehensive training and support
- Employee discounts on Deliveroo orders
- Health and wellness programs
- Pension plan
- Paid time off and holidays
- Employee assistance program
- Team-building activities and social events
- Opportunity to work with a diverse and inclusive team
- Access to cutting-edge technology and tools
- Commitment to employee well-being and work-life balance
Deliveroo Culture
At Deliveroo, we are passionate about food and committed to delivering an exceptional experience to our customers. Our culture is built on three core principles:
- Fix it Fast: Resolve issues quickly and effectively.
- Keep it Simple: Streamline processes for a seamless experience.
- Be the Best: Strive for excellence in every interaction.
We value teamwork, innovation, and a customer-centric approach. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
How to Apply
If you are interested in joining our team as a Customer Care Agent, please submit your application online. Be sure to include your resume and a cover letter highlighting your relevant experience and skills. We look forward to hearing from you!
FAQ
- What are the language requirements for this role?
The role requires fluency in both English and Italian.
- What is the shift pattern for this role?
The shift pattern is rotational and includes the following shifts: 9AM to 7:30PM, 10:30AM-9PM, 12:30PM -11PM.
- Is this a remote role?
No, this is a hybrid role that requires attendance in the office approximately 3 days per week.
- What are the key responsibilities of a Customer Care Agent?
Key responsibilities include answering customer inquiries, resolving issues, and providing information about Deliveroo’s services and policies.
- What skills are required for this role?
Required skills include excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
- What opportunities for career growth are available?
Opportunities for career growth include Senior Agent, Team Lead, Quality Assurance Specialist, and Training Specialist.
- What benefits does Deliveroo offer?
Deliveroo offers a competitive salary and benefits package, including health and wellness programs, a pension plan, and employee discounts.
- What is the work environment like at Deliveroo?
Deliveroo offers a dynamic and fast-paced work environment with a focus on teamwork and innovation.
- How does Deliveroo support employee well-being?
Deliveroo is committed to employee well-being and work-life balance, offering programs such as an employee assistance program and team-building activities.
- What is Deliveroo’s approach to diversity and inclusion?
Deliveroo is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Locations
- Manchester, UK
Salary
28,000 - 35,000 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Communication Skillsintermediate
- Problem-Solving Skillsintermediate
- Analytical Skillsintermediate
- Negotiation Skillsintermediate
- Conflict Resolutionintermediate
- Complaint Resolutionintermediate
- Root Cause Analysisintermediate
- Case Managementintermediate
- Stakeholder Managementintermediate
- Regulatory Complianceintermediate
- Empathyintermediate
- Professionalismintermediate
- Time Managementintermediate
- Prioritizationintermediate
- Multilingual (English & Italian)intermediate
- Industry Knowledge (e.g., FCA, FOS, GDPR)intermediate
- Technical Proficiency (CRM Systems)intermediate
Required Qualifications
- Proven experience in an escalation or senior complaints handling role. (experience)
- Strong understanding of complaint resolution processes and best practices. (experience)
- Familiarity with regulatory requirements and industry standards (e.g., FCA, FOS, GDPR). (experience)
- Experience in handling complex and high-risk cases. (experience)
- Ability to conduct root cause analysis. (experience)
- Excellent written and verbal communication skills. (experience)
- Strong problem-solving and analytical skills. (experience)
- Negotiation and conflict resolution abilities. (experience)
- Ability to manage multiple cases simultaneously. (experience)
- Proficiency in using CRM systems and other relevant software. (experience)
Responsibilities
- Manage and resolve complex and high-priority customer complaints.
- Act as an escalation point for critical issues.
- Ensure fair and timely resolutions while maintaining compliance.
- Liaise with internal teams, external stakeholders, and regulatory bodies.
- Investigate and resolve disputes effectively.
- Conduct root cause analysis to identify trends in escalations.
- Contribute to process enhancements that drive better customer outcomes.
- Draft clear, professional, and empathetic responses to customer complaints.
- Assess complex cases and make fair, well-reasoned decisions.
- Negotiate and resolve conflicts to achieve positive outcomes.
- Manage multiple cases simultaneously while maintaining high-quality service.
- Provide guidance and support to junior team members.
- Stay up-to-date with industry regulations and company policies.
- Participate in training and development programs to enhance skills and knowledge.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunities for career growth and development.
- general: Dynamic and fast-paced work environment.
- general: Hybrid work model with a mix of office and remote work.
- general: Comprehensive training and support.
- general: Employee discounts on Deliveroo orders.
- general: Health and wellness programs.
- general: Pension plan.
- general: Paid time off and holidays.
- general: Employee assistance program.
- general: Team-building activities and social events.
- general: Opportunity to work with a diverse and inclusive team.
- general: Access to cutting-edge technology and tools.
- general: Commitment to employee well-being and work-life balance.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Care Agent (Italian) Careers at Deliveroo - Manchester | Apply Now! @ Deliveroo.
Related Books and Jobs
Customer Care Agent (Italian) Careers at Deliveroo - Manchester | Apply Now!
Deliveroo
Customer Care Agent (Italian) Careers at Deliveroo - Manchester | Apply Now!
Job Description
Deliveroo Customer Care Agent (Italian) - Manchester
Are you passionate about providing exceptional customer service and fluent in both English and Italian? Deliveroo is seeking a dedicated and skilled Customer Care Agent to join our team in Manchester. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our customers, riders, and restaurants. If you thrive in a fast-paced environment and are committed to delivering excellent service, we encourage you to apply!
Role Overview
As a Customer Care Agent, you will be the first point of contact for our customers, riders, and restaurants. You will handle a variety of inquiries and issues, providing timely and effective solutions. Your goal is to ensure that every interaction is positive and that our customers feel valued and supported. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
A Day in the Life
Here’s a glimpse of what your day might look like:
- Answering customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues in a timely manner.
- Providing information about Deliveroo’s services and policies.
- Assisting riders with technical issues and order-related questions.
- Supporting restaurants with menu updates and order management.
- Escalating complex issues to senior team members as needed.
- Documenting all interactions and resolutions in our CRM system.
- Collaborating with other team members to improve processes and enhance the customer experience.
Why Manchester?
Manchester is a vibrant and dynamic city with a thriving business community. Deliveroo’s main office in Manchester offers a modern and collaborative work environment. The city boasts excellent transport links, a diverse cultural scene, and a wide range of amenities, making it a great place to live and work.
Career Path
Deliveroo is committed to the growth and development of our employees. As a Customer Care Agent, you will have opportunities to advance your career within the customer care team or explore other roles within the company. Potential career paths include Senior Agent, Team Lead, Quality Assurance Specialist, and Training Specialist. We provide ongoing training and support to help you develop your skills and achieve your career goals.
Salary & Benefits
Deliveroo offers a competitive salary and benefits package, including:
- Competitive salary
- Opportunities for career growth and development
- Dynamic and fast-paced work environment
- Hybrid work model with a mix of office and remote work
- Comprehensive training and support
- Employee discounts on Deliveroo orders
- Health and wellness programs
- Pension plan
- Paid time off and holidays
- Employee assistance program
- Team-building activities and social events
- Opportunity to work with a diverse and inclusive team
- Access to cutting-edge technology and tools
- Commitment to employee well-being and work-life balance
Deliveroo Culture
At Deliveroo, we are passionate about food and committed to delivering an exceptional experience to our customers. Our culture is built on three core principles:
- Fix it Fast: Resolve issues quickly and effectively.
- Keep it Simple: Streamline processes for a seamless experience.
- Be the Best: Strive for excellence in every interaction.
We value teamwork, innovation, and a customer-centric approach. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
How to Apply
If you are interested in joining our team as a Customer Care Agent, please submit your application online. Be sure to include your resume and a cover letter highlighting your relevant experience and skills. We look forward to hearing from you!
FAQ
- What are the language requirements for this role?
The role requires fluency in both English and Italian.
- What is the shift pattern for this role?
The shift pattern is rotational and includes the following shifts: 9AM to 7:30PM, 10:30AM-9PM, 12:30PM -11PM.
- Is this a remote role?
No, this is a hybrid role that requires attendance in the office approximately 3 days per week.
- What are the key responsibilities of a Customer Care Agent?
Key responsibilities include answering customer inquiries, resolving issues, and providing information about Deliveroo’s services and policies.
- What skills are required for this role?
Required skills include excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
- What opportunities for career growth are available?
Opportunities for career growth include Senior Agent, Team Lead, Quality Assurance Specialist, and Training Specialist.
- What benefits does Deliveroo offer?
Deliveroo offers a competitive salary and benefits package, including health and wellness programs, a pension plan, and employee discounts.
- What is the work environment like at Deliveroo?
Deliveroo offers a dynamic and fast-paced work environment with a focus on teamwork and innovation.
- How does Deliveroo support employee well-being?
Deliveroo is committed to employee well-being and work-life balance, offering programs such as an employee assistance program and team-building activities.
- What is Deliveroo’s approach to diversity and inclusion?
Deliveroo is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Locations
- Manchester, UK
Salary
28,000 - 35,000 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Communication Skillsintermediate
- Problem-Solving Skillsintermediate
- Analytical Skillsintermediate
- Negotiation Skillsintermediate
- Conflict Resolutionintermediate
- Complaint Resolutionintermediate
- Root Cause Analysisintermediate
- Case Managementintermediate
- Stakeholder Managementintermediate
- Regulatory Complianceintermediate
- Empathyintermediate
- Professionalismintermediate
- Time Managementintermediate
- Prioritizationintermediate
- Multilingual (English & Italian)intermediate
- Industry Knowledge (e.g., FCA, FOS, GDPR)intermediate
- Technical Proficiency (CRM Systems)intermediate
Required Qualifications
- Proven experience in an escalation or senior complaints handling role. (experience)
- Strong understanding of complaint resolution processes and best practices. (experience)
- Familiarity with regulatory requirements and industry standards (e.g., FCA, FOS, GDPR). (experience)
- Experience in handling complex and high-risk cases. (experience)
- Ability to conduct root cause analysis. (experience)
- Excellent written and verbal communication skills. (experience)
- Strong problem-solving and analytical skills. (experience)
- Negotiation and conflict resolution abilities. (experience)
- Ability to manage multiple cases simultaneously. (experience)
- Proficiency in using CRM systems and other relevant software. (experience)
Responsibilities
- Manage and resolve complex and high-priority customer complaints.
- Act as an escalation point for critical issues.
- Ensure fair and timely resolutions while maintaining compliance.
- Liaise with internal teams, external stakeholders, and regulatory bodies.
- Investigate and resolve disputes effectively.
- Conduct root cause analysis to identify trends in escalations.
- Contribute to process enhancements that drive better customer outcomes.
- Draft clear, professional, and empathetic responses to customer complaints.
- Assess complex cases and make fair, well-reasoned decisions.
- Negotiate and resolve conflicts to achieve positive outcomes.
- Manage multiple cases simultaneously while maintaining high-quality service.
- Provide guidance and support to junior team members.
- Stay up-to-date with industry regulations and company policies.
- Participate in training and development programs to enhance skills and knowledge.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunities for career growth and development.
- general: Dynamic and fast-paced work environment.
- general: Hybrid work model with a mix of office and remote work.
- general: Comprehensive training and support.
- general: Employee discounts on Deliveroo orders.
- general: Health and wellness programs.
- general: Pension plan.
- general: Paid time off and holidays.
- general: Employee assistance program.
- general: Team-building activities and social events.
- general: Opportunity to work with a diverse and inclusive team.
- general: Access to cutting-edge technology and tools.
- general: Commitment to employee well-being and work-life balance.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Care Agent (Italian) Careers at Deliveroo - Manchester | Apply Now! @ Deliveroo.
Related Books and Jobs