Deliveroo: Employé(e) Polyvalent(e) - Join Our Team in Courbevoie!

Role Overview

Are you passionate about food, customer service, and ensuring smooth operations? Deliveroo is seeking a dynamic and versatile Employé(e) Polyvalent(e) to join our team in Courbevoie. This role is crucial in maintaining the high standards of our Editions site, ensuring efficient dispatch, excellent customer service, and compliance with food safety regulations. If you are a problem-solver with a knack for multitasking and a passion for the food industry, this is the perfect opportunity for you!

A Day in the Life

As an Employé(e) Polyvalent(e), your day will be filled with diverse responsibilities, ensuring the smooth operation of the site and a seamless experience for our customers, restaurants, and delivery partners. Here’s what a typical day might look like:

• Dispatch Management: You’ll oversee the dispatch area, ensuring quick and efficient handover of dishes to delivery partners. This involves managing customer claims, addressing issues, and maintaining clear communication with kitchens and delivery staff to resolve any problems.
• Restaurant Partner Interaction: You’ll work closely with multiple restaurant partners in the kitchen, ensuring smooth coordination and addressing any operational issues that may arise.
• Compliance and Safety: You’ll conduct daily food safety checks, ensuring compliance with HACCP regulations and reporting any concerns to the site manager and partner restaurant.
• Customer Service: You’ll handle customer complaints via phone, providing excellent service and escalating issues according to our internal processes.
• Team Collaboration: You’ll collaborate with the Site Manager and Assistant Manager to maintain high service quality and contribute to a positive work environment.
• Site Operations: You may be responsible for opening or closing the site, ensuring everything is set up or secured according to protocol.

Why Courbevoie?

Courbevoie is a vibrant and dynamic city located just west of Paris. It is a major business hub and offers a fantastic quality of life. Working in Courbevoie provides access to a diverse culinary scene, excellent transportation links, and a thriving community. Deliveroo’s presence in Courbevoie allows you to be part of a dynamic team serving a diverse customer base.

Career Path

Deliveroo is committed to the growth and development of our employees. The Employé(e) Polyvalent(e) role offers opportunities for advancement within the company. Potential career paths include:

• Assistant Site Manager: With experience and demonstrated leadership skills, you can progress to the role of Assistant Site Manager, assisting in the overall management of the site.
• Site Manager: With further experience and strong performance, you can advance to the position of Site Manager, responsible for the overall operation and success of the site.
• Training and Development Roles: You can also explore opportunities in training and development, sharing your knowledge and expertise to help other employees grow.
• Operational Support Roles: There are opportunities to move into more specialized operational support roles within Deliveroo, leveraging your experience and skills to contribute to the overall success of the company.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package for the Employé(e) Polyvalent(e) role. While the exact salary may vary based on experience and qualifications, you can expect a competitive annual salary. In addition to salary, Deliveroo offers a range of benefits, including:

• Health Insurance: Comprehensive health insurance coverage.
• Paid Time Off: Generous paid time off for vacation, holidays, and sick leave.
• Employee Discount: Discounts on Deliveroo orders.
• Training and Development: Opportunities for professional development and training, including first aid, fire safety, and food safety training.
• Employee Assistance Program: Access to an employee assistance program for confidential support and resources.

Deliveroo Culture

At Deliveroo, we are passionate about food and committed to providing an exceptional experience for our customers, restaurants, and delivery partners. We foster a dynamic and collaborative work environment where employees are empowered to innovate and make a difference. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and respected.

With a score of 99/100 on the Gender Equality Index 2023, we are dedicated to equal opportunities. We believe that our employees are our greatest asset, and we are committed to investing in their growth and development.

How to Apply

If you are excited about the opportunity to join Deliveroo as an Employé(e) Polyvalent(e) and meet the qualifications outlined above, we encourage you to apply! Please submit your resume and a cover letter highlighting your relevant experience and skills through our online application portal.

Deliveroo is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require any accommodations, please let us know.

FAQ

1. What is the main responsibility of an Employé(e) Polyvalent(e)?

   The main responsibility is to ensure the smooth operation of the Editions site, including dispatch management, customer service, and compliance with food safety regulations.

2. What skills are important for this role?

   Important skills include dispatch management, customer service, restaurant operations, communication, problem-solving, and attention to detail.

3. Is prior restaurant experience required?

   Yes, at least one year of experience in restaurant operations is preferred.

4. What training will I receive?

   Deliveroo provides training in first aid, fire safety, and food safety.

5. What are the working hours?

   Working hours may vary and may include evenings and weekends, depending on the needs of the site.

6. Is there room for career advancement?

   Yes, Deliveroo offers opportunities for career advancement, including roles such as Assistant Site Manager and Site Manager.

7. What is the work environment like?

   Deliveroo fosters a dynamic and collaborative work environment with a focus on teamwork and innovation.

8. What is Deliveroo's commitment to diversity and inclusion?

   Deliveroo is committed to diversity and inclusion and provides equal opportunities for all employees, regardless of gender, race, sexual orientation, religion, or personal preferences.

9. How does Deliveroo support employees with disabilities?

   Deliveroo is committed to providing accommodations for applicants and employees with disabilities throughout the recruitment process and employment.

10. What opportunities for development are there?

    Deliveroo invest in their employees and provide various training to upskill and develop you further in your career.