Executive Assistant at Deliveroo - London

Role Overview

Deliveroo is seeking a highly organized and proactive Executive Assistant to support our Marketplace Support & Service Excellence teams in London. This role is crucial in ensuring the smooth operation of teams responsible for customer service, partner onboarding, and rider experience. As the Executive Assistant, you will provide comprehensive support to 4-6 senior leaders, driving department-wide engagement and coordination. This is an excellent opportunity to join a fast-paced, technology-driven company and make a significant impact on our business.

A Day in the Life

A typical day for the Executive Assistant at Deliveroo involves a variety of tasks aimed at supporting the leadership team and fostering a positive work environment. Here’s a glimpse:

• Morning: Start by reviewing and prioritizing the leaders' schedules for the day. Manage complex calendar invites, ensuring there are no conflicts and that all relevant attendees are informed. Prepare materials for upcoming meetings and presentations.
• Mid-Day: Coordinate travel arrangements for executives, including flights, accommodations, and ground transportation. Proactively resolve any travel-related issues that may arise. Process expense reports and ensure compliance with company policies.
• Afternoon: Organize logistics for departmental meetings, including booking rooms, arranging catering, and preparing agendas. Track action items from meetings and follow up with team members to ensure timely completion.
• Engagement Activities: Dedicate time to engagement efforts. You might be analyzing the latest Peakon survey results to identify trends and propose actions to improve employee satisfaction. Or perhaps, planning and executing a department social event in partnership with the Social Committee.
• Communication: Draft and send internal communications, such as weekly newsletters or leadership updates. Ensure all communications are clear, concise, and engaging.
• On-Call Responsibilities: Depending on the week, you might be part of the on-call rotation, requiring you to be available to address urgent issues outside of normal business hours.

Why London?

London serves as the headquarters for Deliveroo's Marketplace Support & Service Excellence teams. Being based in London offers several advantages:

• Strategic Location: London is a global business hub with excellent connectivity, making it easy to coordinate with international teams and partners.
• Talent Pool: Access to a diverse and highly skilled talent pool, ensuring that Deliveroo can attract and retain top talent.
• Innovation Ecosystem: London is a center of innovation, with a thriving startup scene and a strong focus on technology and digital transformation.
• Cultural Richness: A vibrant and multicultural city that offers a high quality of life for employees, with access to world-class amenities, entertainment, and cultural attractions.
• Collaboration: Work alongside other key departments and leadership, fostering collaboration and driving strategic initiatives.

Career Path

The Executive Assistant role at Deliveroo offers excellent opportunities for career advancement. Here are some potential career paths you can pursue:

• Senior Executive Assistant: With experience and proven performance, you can advance to a Senior Executive Assistant role, supporting higher-level executives and taking on more complex responsibilities.
• Office Manager: You can transition into an Office Manager role, overseeing the day-to-day operations of the office and managing administrative staff.
• Project Manager: Develop your project management skills by leading cross-functional projects and initiatives.
• HR Coordinator/Specialist: Leverage your experience in engagement and communication to pursue a career in Human Resources.
• Operations Manager: Use your organizational and problem-solving skills to manage and improve operational processes within the department.

Salary & Benefits

The salary range for the Executive Assistant role at Deliveroo in London is typically between £35,000 and £50,000 per year, depending on experience and qualifications. In addition to a competitive salary, Deliveroo offers a comprehensive benefits package, including:

• Health insurance and wellness programs
• Pension plan
• Employee discounts on Deliveroo orders
• Free meals and snacks in the office
• Generous vacation and holiday time
• Social events and team-building activities
• Cycle to work scheme
• Season ticket loan
• Employee assistance program
• Flexible working arrangements (subject to role requirements)
• Parental leave benefits

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and ownership. We are passionate about transforming the way people shop and eat, and we empower our employees to take ownership of their work and make a real impact. Our core values include:

• Customer Obsession: We put our customers first and strive to deliver exceptional experiences.
• Bias for Action: We move quickly and decisively, taking calculated risks to drive innovation.
• Ownership: We take ownership of our work and are accountable for results.
• Collaboration: We work together as a team, sharing knowledge and supporting each other.
• Innovation: We are constantly seeking new and better ways to solve problems and improve our business.

How to Apply

To apply for the Executive Assistant position at Deliveroo, please submit your resume and cover letter through our online careers portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining Deliveroo.

FAQ

1. What are the key responsibilities of the Executive Assistant role?

   The Executive Assistant is responsible for providing comprehensive support to the Marketplace Support and Service Excellence leadership teams, managing calendars, coordinating travel, processing expense reports, and supporting departmental meetings and events.

2. What qualifications are required for this role?

   We are looking for candidates with proven experience as an Executive Assistant, excellent organizational and time-management skills, strong communication skills, and proficiency in Microsoft Office Suite and Google Workspace.

3. What is the salary range for this position?

   The salary range for the Executive Assistant role at Deliveroo in London is typically between £35,000 and £50,000 per year, depending on experience and qualifications.

4. What benefits does Deliveroo offer?

   Deliveroo offers a comprehensive benefits package, including health insurance, pension plan, employee discounts, free meals and snacks, generous vacation time, and more.

5. What is the company culture like at Deliveroo?

   At Deliveroo, we foster a culture of innovation, collaboration, and ownership. We are passionate about transforming the way people shop and eat, and we empower our employees to take ownership of their work and make a real impact.

6. What are the career advancement opportunities for this role?

   The Executive Assistant role at Deliveroo offers excellent opportunities for career advancement, including roles such as Senior Executive Assistant, Office Manager, Project Manager, HR Coordinator/Specialist, and Operations Manager.

7. How do I apply for this position?

   To apply for the Executive Assistant position at Deliveroo, please submit your resume and cover letter through our online careers portal.

8. Is this role remote?

   No, this role is based in our London - The River Building HQ.

9. What is the interview process for this role?

   The interview process typically involves a phone screening, an in-person interview with the hiring manager, and potentially a panel interview with other team members.

10. What is the dress code at Deliveroo?

    Deliveroo has a casual dress code. We want you to be comfortable and able to focus on your work.