Executive Support Engineer at Deliveroo - London

Deliveroo is on a mission to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Role Overview

As an Executive Support Engineer at Deliveroo, you will play a crucial role in ensuring the smooth and efficient operation of technology for our senior leadership team, including C-Suite executives and Board Members. This is a high-profile position that requires exceptional technical skills, professionalism, and discretion. You will be the primary point of contact for all technology-related issues, providing personalized, white-glove support to ensure their technology needs are met seamlessly.

This role is based in our London Headquarters and requires a 5-day per week on-site presence, typically between 08:00–18:00. Flexibility is required to support early-morning or late-evening meetings when needed. Travel may also be necessary.

A Day in the Life

Here's a glimpse into what your day might look like:

• Start your day by checking in with the executive team or their assistants to proactively address any potential technology needs or concerns.
• Respond to and resolve any incoming support requests, troubleshooting hardware, software, and network issues with speed and efficiency.
• Provide hands-on support for meetings and presentations, ensuring all technology is functioning flawlessly.
• Manage and maintain executive devices, including laptops, smartphones, and tablets, ensuring they are secure and up-to-date.
• Collaborate with other IT teams to resolve complex issues and implement new technologies.
• Document support requests and resolutions to build a knowledge base and improve future support efforts.
• Proactively identify opportunities to improve the technology experience for the executive team.
• Stay up-to-date with the latest technology trends and best practices.

Why London?

London is not just a location; it's a hub of innovation and a global business center. Basing this role in our London HQ allows for direct, face-to-face interaction with our senior leaders, fostering strong relationships and enabling you to provide the most effective and responsive support. Being in London also offers access to a diverse pool of talent, cutting-edge technology, and a vibrant cultural scene.

Deliveroo's River Building HQ provides a modern and collaborative workspace, designed to foster innovation and teamwork. You'll be surrounded by passionate and talented colleagues, all working towards a common goal.

Career Path

This Executive Support Engineer role provides a strong foundation for career growth within Deliveroo's IT organization. Potential career paths could include:

• Senior Executive Support Engineer: Taking on more complex technical challenges and mentoring junior team members.
• IT Manager: Leading a team of IT professionals and overseeing the delivery of IT services to the organization.
• Project Manager: Leading IT projects, from planning and execution to implementation and monitoring.
• Security Specialist: Focusing on the security of Deliveroo's IT infrastructure and data.
• Solutions Architect: Designing and implementing IT solutions to meet business needs.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, commensurate with experience. The salary range for this role is estimated to be between £70,000 and £100,000 per year. In addition to salary, Deliveroo provides a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Pension plan
• Generous vacation time
• Employee discount on Deliveroo orders
• Flexible working arrangements
• Support for professional development and training

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and ownership. We are passionate about what we do, and we are committed to providing our customers with the best possible experience. We value autonomy and empower our employees to take ownership of their work. We are always looking for new ideas and ways to improve. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected.

How to Apply

If you are a highly motivated and skilled IT professional with a passion for providing exceptional support, we encourage you to apply for the Executive Support Engineer role at Deliveroo. To apply, please submit your resume and cover letter through our online application portal. In your cover letter, please highlight your relevant experience and skills, and explain why you are interested in working at Deliveroo.

FAQ

1. What are the key skills required for this role?

   Exceptional stakeholder management, communication, and relationship-building skills. Strong experience supporting Google Workspace environments. Advanced skills in macOS, Windows, and modern device management.

2. What is the typical work schedule for this role?

   This is a 5-day per week on-site role based in our London Headquarters, typically between 08:00–18:00, with flexibility to support early-morning or late-evening meetings when required.

3. Is travel required for this role?

   Travel may be required.

4. What is the career path for this role?

   Potential career paths could include Senior Executive Support Engineer, IT Manager, Project Manager, Security Specialist, or Solutions Architect.

5. What benefits does Deliveroo offer?

   Deliveroo offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, a pension plan, generous vacation time, and an employee discount on Deliveroo orders.

6. What is the company culture like at Deliveroo?

   At Deliveroo, we foster a culture of innovation, collaboration, and ownership. We are passionate about what we do, and we are committed to providing our customers with the best possible experience.

7. What is the interview process like?

   The interview process typically involves an initial screening call with a recruiter, followed by one or more interviews with members of the IT team. The final interview may involve a technical assessment.

8. What is Deliveroo's approach to diversity and inclusion?

   We believe in creating a diverse and inclusive workplace where everyone feels valued and respected.

9. What opportunities are there for professional development at Deliveroo?

   Support for professional development and training is offered as part of our benefits package.

10. How do I apply for this role?

    To apply, please submit your resume and cover letter through our online application portal.