Head of Rider Services - Deliveroo France

Role Overview

Deliveroo is seeking a highly motivated and experienced Head of Rider Services to lead the management of the contractual relationship with rider partners in France. This critical role is based in our Paris office and reports to the Head of Operations in France. You will be responsible for the full lifecycle of this relationship, from onboarding and compliance to service quality, fraud prevention, incident management, and rider support. This position requires a strategic thinker with a strong operational background, excellent leadership skills, and the ability to collaborate effectively across multiple teams.

A Day in the Life

As the Head of Rider Services, your day will be dynamic and varied. You might start by reviewing key performance indicators related to rider onboarding and compliance. You'll then collaborate with your team to address any challenges and identify opportunities for improvement. A significant portion of your day will involve cross-functional collaboration with the Legal, Public Affairs, and Care teams to ensure alignment on policies and procedures. You will also spend time analyzing data related to rider incidents and developing strategies to mitigate risks. Additionally, you'll be involved in strategic planning and defining long-term priorities for rider services in France.

Why Paris?

Paris is a vibrant and dynamic city, a hub of culture, innovation, and gastronomy. Working at Deliveroo's Paris office offers the opportunity to be part of a thriving tech scene and contribute to the company's success in a key European market. The city's rich history and modern infrastructure make it an attractive place to live and work, offering a high quality of life and numerous opportunities for personal and professional growth. The city is a major economic hub with access to talent and provides an excellent base to manage rider services across France. Deliveroo embraces diversity and inclusion, providing equal opportunities to all employees irrespective of their backgrounds. The Rider Services team also provides a tight-knit community for new employees to thrive with Deliveroo.

Career Path

This role offers excellent opportunities for career advancement within Deliveroo. You could potentially move into a regional or global leadership role within the Rider Services organization. Alternatively, you could transition into a different functional area within Deliveroo, such as Operations, Strategy, or General Management. Deliveroo is committed to providing its employees with opportunities for professional development and growth, and this role will provide you with the skills and experience necessary to succeed in a variety of challenging and rewarding roles.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, commensurate with experience. While the exact salary will be determined based on your qualifications and experience, the expected salary range for this role is between €70,000 and €120,000 per year. In addition to salary, Deliveroo offers a comprehensive benefits package that includes health insurance, paid time off, stock options (or equity), pension plan, employee discounts, and other perks. Deliveroo cares about the well-being of its employees and strives to provide a supportive and rewarding work environment. Deliveroo also actively promotes internal training to help employees upskill and reskill in various new domains.

Deliveroo Culture

Deliveroo is a fast-paced, innovative, and collaborative company. We are passionate about transforming the way people eat and shop, and we are always looking for talented individuals to join our team. We value autonomy and ownership, and we encourage our employees to take initiative and contribute new ideas. We are committed to creating a diverse and inclusive work environment where everyone feels welcome and respected. Deliveroo encourages experimentation and welcomes innovative ideas. At Deliveroo, your voice will always be heard and respected.

How to Apply

If you are interested in this exciting opportunity, please submit your resume and cover letter through the Deliveroo careers website. Be sure to highlight your relevant experience and qualifications, and explain why you are the ideal candidate for this role. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is the main responsibility of the Head of Rider Services?

   The main responsibility is to lead the management of the contractual relationship with rider partners in France.

2. What are the key skills required for this role?

   Key skills include leadership, compliance management, risk assessment, and cross-functional collaboration.

3. What kind of experience is needed?

   Proven experience in a leadership role within operations or rider/partner management is crucial.

4. What does the career path look like?

   Opportunities for advancement include regional or global leadership roles within Rider Services, or transitions into other functional areas.

5. What benefits does Deliveroo offer?

   Deliveroo offers a competitive salary, health insurance, paid time off, stock options, and employee discounts.

6. What is the company culture like?

   The culture is fast-paced, innovative, and collaborative, valuing autonomy and diversity.

7. How does this role contribute to Deliveroo's mission?

   This role ensures the effective and compliant management of rider relationships, supporting Deliveroo's goal of transforming the way people eat and shop.

8. What is the importance of compliance in this role?

   Ensuring flawless compliance with French labor laws is crucial for Deliveroo's ability to operate and maintain a positive reputation.

9. What kind of impact can I have in this role?

   You can significantly impact the rider experience, improve operational efficiency, and contribute to Deliveroo's strategic goals.

10. What does Deliveroo look for in candidates?

    Deliveroo looks for individuals who are passionate, driven, and committed to delivering exceptional results.