Account Management Team Lead (French Speaking) - Deliveroo, Manchester

Role Overview

As the Account Management Team Lead for our French-speaking SMB restaurant partners in Manchester, you will play a pivotal role in driving their growth and success on the Deliveroo platform. You'll lead a team of Account Managers, providing coaching, guidance, and support to ensure they deliver exceptional service and achieve their targets. This is a hybrid role, requiring two days a week in our Manchester office, reporting to the Head of Account Management EU.

A Day in the Life

Here’s a glimpse into what your daily activities might involve:

• Morning: Start with a team huddle to review priorities, address challenges, and share successes. Conduct 1:1 coaching sessions with individual Account Managers, focusing on specific areas for improvement, such as contract negotiation or client relationship building.
• Midday: Analyze team performance data to identify trends, track progress against targets, and pinpoint areas where additional support is needed. Collaborate with the Learning and Development team to refine training materials and programs based on team needs.
• Afternoon: Participate in recruitment activities, interviewing candidates for open Account Manager positions. Work on performance management, including conducting bi-annual reviews and creating development plans. Address escalated customer complaints and work with other departments to resolve issues.
• End of Day: Prepare management information reports to keep senior leadership informed of team performance and progress. Participate in project meetings to represent the SMB Account Management team and ensure their needs are met.

Why Manchester?

Manchester is a vibrant and thriving city with a strong economy and a diverse population. It's a hub for technology and innovation, making it an ideal location for Deliveroo. Our Manchester office is located in the heart of the city, providing easy access to amenities and transportation. Being in the main office allows for direct collaboration with other teams, fostering a strong sense of community.

Career Path

This role provides an excellent opportunity to advance your career within Deliveroo. You could potentially move into roles such as:

• Head of Account Management: Leading a larger team of Account Managers and taking on more strategic responsibilities.
• Senior Manager, SMB Sales: Focusing on driving sales growth within the SMB segment.
• Director of Operations: Overseeing the operational aspects of a specific region or department.

Salary & Benefits

The salary for this role is competitive and will be commensurate with experience. While the exact figure isn't disclosed, you can expect a range between £45,000 and £60,000 annually.

Deliveroo offers a comprehensive benefits package, including:

• Health: Comprehensive health insurance plans to keep you and your family healthy.
• Family: Parental leave, childcare assistance, and other family-friendly benefits.
• Finance: Competitive salary, bonus potential, and stock options.
• Community: Opportunities to give back to the community through volunteering and charitable initiatives.
• Convenience: Employee discounts on Deliveroo orders, commuter benefits, and other perks to make your life easier.
• Growth: Professional development opportunities, training programs, and mentorship opportunities.
• Time Away: Generous vacation and holiday time.
• Relocation: Assistance with relocation expenses for qualified candidates.

Deliveroo Culture

At Deliveroo, we are passionate about food and dedicated to providing the best possible experience for our customers and restaurant partners. We are a fast-paced, innovative company with a collaborative and supportive culture. We value diversity and inclusion and believe that everyone should have the opportunity to succeed. We encourage our employees to be creative, take risks, and challenge the status quo.

How to Apply

Interested in joining our team? Apply online through the Deliveroo careers website. Be sure to submit your resume and cover letter, highlighting your relevant experience and qualifications.

FAQ

1. What is the interview process like? The interview process typically involves an initial phone screening, followed by one or two in-person or video interviews with the hiring manager and other team members.
2. What are the key skills and qualifications you are looking for? We are looking for candidates with strong leadership skills, experience in account management or sales management, excellent planning skills, fluency in French and English, and a passion for the food industry.
3. What is the work environment like? The work environment is fast-paced, dynamic, and collaborative. We encourage teamwork, innovation, and open communication.
4. What are the opportunities for career growth? Deliveroo offers a variety of opportunities for career growth, both within the Account Management team and in other departments.
5. What is the company's policy on diversity and inclusion? Deliveroo is committed to creating a diverse and inclusive workplace where everyone feels welcome and respected.
6. What is the company's approach to work-life balance? We offer a hybrid working model and encourage our employees to maintain a healthy work-life balance.
7. What is the dress code? The dress code is business casual.
8. What are the company's values? Our core values are customer focus, innovation, teamwork, and integrity.
9. What is the company's mission? Our mission is to bring the world's best local restaurants to people's doors.
10. What makes Deliveroo a great place to work? Deliveroo is a great place to work because of its passionate employees, innovative culture, and commitment to diversity and inclusion.