Account Management Team Lead (Italian Speaking) - Deliveroo, Manchester

Role Overview

Are you a dynamic and experienced leader with a passion for account management and a strong command of the Italian language? Deliveroo is seeking an Account Management Team Lead to join our team in Manchester. In this role, you will manage a team of Italian-speaking Account Managers, guiding them to success in growing our SMB (small/medium-sized business) restaurant partners. You'll be responsible for coaching your team on commercial best practices, such as contract negotiation, and client-facing strategies, like pitching growth opportunities and building strong relationships. This is a hybrid role, requiring two days per week in our Manchester office, reporting to the Head of Account Management.

A Day in the Life

As an Account Management Team Lead, your day will be varied and impactful. You'll start by reviewing team performance data, identifying areas for improvement and celebrating successes. You'll then dedicate time to 1:1 coaching sessions with your team members, focusing on their individual development needs and providing guidance on specific client challenges. You'll also collaborate with other departments, such as Learning and Development, to ensure your team has the resources and training they need to excel. A significant portion of your day will be spent problem-solving complex issues escalated by your team, ensuring our restaurant partners receive outstanding service. Finally, you'll contribute to team meetings and projects, representing the needs of the SMB Account Management team and contributing to the overall success of the department.

Why Manchester?

Manchester is a vibrant and growing city with a thriving business community. It's a hub for innovation and offers a high quality of life. Deliveroo's Manchester office is located in a central area, providing easy access to transportation, restaurants, and cultural attractions. The city also boasts a diverse and talented workforce, making it an ideal location for attracting and retaining top talent.

Career Path

This role offers excellent career progression opportunities within Deliveroo. You can advance to become a Senior Team Lead, managing a larger team or taking on broader responsibilities. You could also move into a Head of Account Management role, overseeing the entire SMB Account Management department. Deliveroo is committed to providing its employees with the resources and support they need to grow and develop their careers.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, commensurate with experience. While the specific salary range for this role is not disclosed, it will be discussed during the interview process. Our benefits package includes health insurance, paid time off, retirement savings plans, employee discounts, and more. We also offer a range of programs to support employee well-being and professional development.

Deliveroo Culture

At Deliveroo, we believe in creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. We are committed to diversity and inclusion and strive to create a welcoming environment for all. We are passionate about food and dedicated to providing our customers with the best possible delivery experience. We are also a fast-paced and innovative company, constantly pushing the boundaries of what's possible. If you are looking for a challenging and rewarding career with a company that is making a difference, Deliveroo is the place for you.

How to Apply

To apply for the Account Management Team Lead (Italian Speaking) position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for this role. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of this role?
   The key responsibilities include managing a team of Italian-speaking Account Managers, coaching them on commercial and client-facing best practices, and improving SMB Account Management team performance.
2. What qualifications are required for this role?
   Required qualifications include 2+ years of demonstrated management experience, experience managing teams of 10+ people, and fluency in Italian and English.
3. What is the hybrid working model?
   The hybrid working model requires you to work two days per week in our Manchester office and the remaining days remotely.
4. What opportunities for career growth are available?
   You can advance to become a Senior Team Lead or Head of Account Management.
5. What benefits does Deliveroo offer?
   Deliveroo offers a competitive salary and benefits package, including health insurance, paid time off, and employee discounts.
6. What is the company culture like?
   Deliveroo fosters a workplace where everyone feels valued, respected, and empowered to contribute their best work.
7. What is the interview process like?
   The interview process typically includes an initial screening call, followed by one or more interviews with hiring managers and team members.
8. What is the team size?
   You will be managing a team of Italian-speaking Account Managers with varying levels of experience.
9. What are the key performance indicators (KPIs) for this role?
   KPIs will be related to team performance, customer satisfaction, and revenue growth.
10. What training and development opportunities are available?
    Deliveroo offers a range of training and development programs to support employee growth.