Account Manager (Mandarin Speaking) - Deliveroo, Edinburgh

Are you a fluent Mandarin speaker with a passion for food and a knack for building relationships? Deliveroo is looking for a dynamic Account Manager to join our Chinese Category team in Edinburgh! This is an exciting opportunity to work with top Chinese restaurants across Scotland, drive their growth on the Deliveroo platform, and contribute to the success of a rapidly expanding tech company.

A Day in the Life of an Account Manager

As an Account Manager, your day will be a mix of building relationships, analyzing data, and implementing strategies to boost restaurant performance. You'll start by checking in with your key restaurant partners, understanding their current challenges and opportunities. You'll then dive into the data, analyzing sales trends, order volumes, and customer feedback to identify areas for improvement. Armed with these insights, you'll collaborate with the restaurants to develop and execute tailored growth plans.

You'll also be working closely with internal teams like Restaurant Support, Sales, and Marketing to ensure our partners have the resources they need to thrive. You might spend time negotiating contracts, onboarding new restaurants, or working with marketing to promote special offers. A key aspect of your role will be staying up-to-date on industry trends and competitor activity, allowing you to provide valuable insights and guidance to your restaurant partners. You will also need to travel across Scotland to meet restaurant partners.

Why Edinburgh?

Edinburgh, the capital of Scotland, is a vibrant and cosmopolitan city with a thriving food scene. Home to a diverse population and a growing number of innovative restaurants, Edinburgh presents a unique opportunity to make a significant impact on the Chinese culinary landscape. Deliveroo's presence in Edinburgh is growing rapidly, and this role provides the chance to be at the forefront of that expansion.

Moreover, Edinburgh offers a high quality of life with its rich history, stunning architecture, and access to the beautiful Scottish countryside. It is a city that balances a bustling urban environment with a relaxed and friendly atmosphere, making it an ideal place to live and work.

Your Career Path at Deliveroo

Deliveroo is committed to fostering the growth and development of its employees. As an Account Manager, you'll have the opportunity to hone your sales, account management, and analytical skills. This role provides a strong foundation for career advancement within the company. Potential career paths could include Senior Account Manager, Client Partner, or roles in other areas of the business, such as Sales Management or Marketing.

Deliveroo also offers a range of training and development programs to help you achieve your career goals. Whether you're looking to improve your negotiation skills, learn more about data analysis, or develop your leadership potential, Deliveroo will provide you with the resources and support you need to succeed.

Salary and Benefits

Deliveroo offers a competitive salary package commensurate with experience. The salary range for this role is typically between £35,000 and £50,000 per year. In addition to a competitive salary, Deliveroo offers a comprehensive benefits package, including:

• Comprehensive health insurance
• Paid time off and holidays
• Employee discounts on Deliveroo orders
• Pension plan
• Professional development opportunities
• Company-sponsored social events
• Flexible work arrangements

The Deliveroo Culture

At Deliveroo, we are passionate about food and dedicated to providing our customers with the best possible delivery experience. We foster a culture of innovation, collaboration, and continuous improvement. We are looking for individuals who are hungry, ambitious, and motivated to work in a fast-paced, dynamic environment.

We value teamwork, open communication, and a willingness to learn. We believe in empowering our employees to take ownership of their work and make a real impact on the business. If you are looking for a challenging and rewarding career with a company that is changing the way people eat, Deliveroo is the place for you.

How to Apply

If you are a fluent Mandarin speaker with a passion for food and a strong track record in sales or account management, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and experience. We are looking for candidates who are excited about the opportunity to work with top Chinese restaurants and contribute to the growth of Deliveroo in Scotland.

To apply, please visit our careers page and submit your application online. We look forward to hearing from you!

Frequently Asked Questions

1. What are the key responsibilities of an Account Manager? The key responsibilities include maintaining and growing relationships with top restaurant partners, driving restaurant performance through data analysis, negotiating contracts, and collaborating with internal teams to improve operational efficiencies.
2. What qualifications are required for this role? The required qualifications include fluency in Mandarin (written and spoken), professional experience in sales or account management, strong communication and relationship-building skills, and commercial acumen.
3. What is the salary range for this role? The salary range for this role is typically between £35,000 and £50,000 per year, commensurate with experience.
4. What benefits does Deliveroo offer? Deliveroo offers a comprehensive benefits package, including health insurance, paid time off, employee discounts, and a pension plan.
5. What is the company culture like at Deliveroo? Deliveroo fosters a culture of innovation, collaboration, and continuous improvement. We value teamwork, open communication, and a willingness to learn.
6. What career opportunities are available at Deliveroo? Deliveroo offers a range of career opportunities, including advancement within the Account Management team and roles in other areas of the business, such as Sales Management or Marketing.
7. Is prior experience in the food industry required? An interest in food and the restaurant industry is essential, but prior experience is not strictly required.
8. What type of restaurants will I be working with? You will be working with top Chinese restaurants across Scotland.
9. Will I need to travel for this role? Yes, the role requires travel across Scotland to meet with restaurant partners.
10. What is the interview process like? The interview process typically involves an initial screening call, followed by one or more interviews with hiring managers and team members. You may also be asked to complete a case study or presentation.