Client Partner, Strategic Partnerships - Deliveroo

Are you a strategic thinker with a passion for building partnerships and driving growth? Do you thrive in a fast-paced environment where you can make a real impact? If so, Deliveroo is looking for a Client Partner to join our Strategic Partnerships team.

In this role, you will be responsible for managing relationships with a portfolio of Deliveroo's highest-priority FMCG (Fast-Moving Consumer Goods) partners. You will develop and execute Joint Business Plans (JBPs) to drive commercial and advertising revenue growth, providing consultancy-style support to partners and leading a team of Senior Account Managers.

A Day in the Life of a Client Partner

Each day as a Client Partner is dynamic and varied, requiring a blend of strategic thinking, relationship management, and team leadership. Here’s a glimpse into what a typical day might look like:

1. Morning: Strategic Planning & Analysis
   The day often starts with reviewing performance data from the previous week. This involves analyzing key metrics related to your partners' JBPs (Joint Business Plans), such as advertising revenue, order volume, and customer engagement. You might use this analysis to identify areas for improvement or new opportunities for growth.
2. Mid-Morning: Partner Communication & Collaboration
   A significant portion of your day is dedicated to communicating with your partners. This could involve a call with a key decision-maker at a major beverage company to discuss the progress of their latest campaign on Deliveroo. You'll share insights, gather feedback, and collaboratively brainstorm new ideas for the upcoming quarter.
3. Lunchtime: Internal Alignment Meeting
   You'll likely participate in an internal meeting with Deliveroo's Media Sales, Grocery & Retail Merchant teams, Marketing, Operations, and Product teams. This meeting ensures everyone is aligned on the strategic priorities for your partners and that Deliveroo is maximizing the value delivered to those partners. You might discuss upcoming product releases that could benefit your partners or coordinate marketing campaigns.
4. Afternoon: Team Leadership & Development
   You'll dedicate time to leading and mentoring your team of Senior Account Managers. This might include one-on-one coaching sessions, reviewing their progress on individual partner accounts, and providing guidance on how to navigate complex challenges. You might also work on developing new frameworks, best practices, and planning processes for the team.
5. Late Afternoon: Value Proposition Development
   As the day winds down, you'll spend time crafting compelling commercial value propositions for potential new partners or expanding relationships with existing ones. This involves leveraging market insights, competitor intelligence, and a deep understanding of your partners' objectives to create customized proposals that showcase the unique benefits of partnering with Deliveroo.

Why London?

Deliveroo's headquarters in London provides a vibrant and dynamic environment. London is a global hub for business and innovation, offering access to a diverse talent pool and a thriving food and beverage industry. Being based in London allows you to collaborate closely with key stakeholders and stay at the forefront of industry trends.

Career Path

The Client Partner role offers significant opportunities for career growth within Deliveroo. You can progress to senior leadership positions within the Strategic Partnerships team, or transition into other areas of the business, such as Sales, Marketing, or Operations. Deliveroo is committed to providing its employees with the resources and support they need to reach their full potential.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, commensurate with experience. The salary range for this role is typically between £70,000 and £120,000 per year. In addition to salary, Deliveroo offers a range of benefits, including:

• Health insurance
• Pension plan
• Employee discounts on Deliveroo orders
• Generous vacation policy
• Professional development opportunities

Deliveroo Culture

Deliveroo is a technology-driven company that values innovation, autonomy, and ownership. We are a small team making a big impact, and we are always looking for new ideas. We move fast, value autonomy and ownership, and we are always looking for new ideas. Our culture is collaborative, supportive, and focused on delivering exceptional results.

How to Apply

If you are interested in applying for the Client Partner, Strategic Partnerships role, please submit your resume and cover letter through the Deliveroo careers website. We look forward to hearing from you!

Frequently Asked Questions

1. What is Deliveroo's mission? Deliveroo's mission is to transform the way people shop and eat, bringing the neighborhood to your door by connecting customers, restaurants, shops, and riders. We give people the opportunity to buy what they want, when and where they want it.
2. What is the CPG Strategic Partnerships team? The CPG Strategic Partnerships team works with a small, highly select group of our highest-value FMCG partners, providing deep, consultancy-style account management - focusing on strategic growth, long-term value creation and joint business planning rather than high-volume campaign management.
3. What are the key responsibilities of a Client Partner? Key responsibilities include strategic partner leadership, team leadership, commercial strategy & execution, and cross-functional collaboration.
4. What skills are required for this role? Strong skills in strategic partnerships, account management, negotiation, commercial strategy, team leadership, and cross-functional collaboration are essential.
5. What is a Joint Business Plan (JBP)? A Joint Business Plan is a strategic agreement between Deliveroo and its FMCG partners, outlining mutual goals, strategies, and investments to drive commercial and advertising revenue growth.
6. Who will I be working with? You will be working closely with Deliveroo Media Sales, Grocery & Retail Merchant teams, Marketing, Operations, and Product teams, as well as key decision-makers at top-tier FMCG/CPG partners.
7. What is the career path for this role? The Client Partner role offers significant opportunities for career growth within Deliveroo, including senior leadership positions within the Strategic Partnerships team or transitions into other areas of the business.
8. What benefits does Deliveroo offer? Deliveroo offers a competitive salary and benefits package, including health insurance, a pension plan, employee discounts, a generous vacation policy, and professional development opportunities.
9. What is Deliveroo's culture like? Deliveroo is a technology-driven company that values innovation, autonomy, and ownership. Our culture is collaborative, supportive, and focused on delivering exceptional results.
10. How do I apply for this role? Please submit your resume and cover letter through the Deliveroo careers website.