Deliveroo Careers: CRM & Rider Operations Associate (Paris)

Role Overview

Deliveroo is seeking a highly motivated CRM & Rider Operations Associate to join our dynamic Rider Marketing team in Paris. This is an exciting opportunity to contribute to a fast-growing company that is revolutionizing the way people access food and groceries. As a key member of the team, you will be responsible for executing digital communications aimed at riders, leading projects to improve communication effectiveness, and developing content strategies. Your work will directly impact the rider experience and contribute to the overall success of Deliveroo.

This role is a fixed-term contract of 8 months and is based in our Paris office. You will work closely with the Rider Marketing Manager and collaborate with various stakeholders, including Operations, Marketing, and central coordination teams. If you are a creative, analytical, and detail-oriented individual with a passion for digital marketing and CRM, we encourage you to apply!

A Day in the Life

Here's a glimpse into what a typical day might look like for a CRM & Rider Operations Associate at Deliveroo:

• Morning: Start your day by reviewing campaign performance data from the previous day. Analyze key metrics such as open rates, click-through rates, and conversion rates to identify areas for improvement. Collaborate with the Rider Marketing Manager to discuss insights and brainstorm new ideas.
• Mid-day: Work on executing CRM campaigns using our various CRM tools. This might involve segmenting rider audiences, creating email templates, scheduling campaigns, and monitoring their progress. You'll also be responsible for ensuring that all communications are consistent with our brand strategy and visual identity guidelines.
• Afternoon: Dedicate time to project management. You could be leading a project focused on improving the effectiveness of our communications, such as implementing A/B tests or developing a new content strategy for social media. This involves collaborating with different teams, setting timelines, and tracking progress.
• Late Afternoon: Spend time analyzing existing processes and identifying opportunities for improvement. Look for ways to streamline workflows, automate tasks, and optimize campaigns. Share your findings with the team and propose solutions to enhance our overall CRM operations.
• End of Day: Wrap up your day by preparing reports on campaign performance and project progress. Communicate updates to the Rider Marketing Manager and other stakeholders. Stay up-to-date on the latest trends in digital marketing and CRM to continuously improve your skills and knowledge.

Why Paris?

Paris is a vibrant and dynamic city that offers a unique blend of culture, history, and innovation. As the capital of France, Paris is a global hub for business, fashion, and the arts. Working at Deliveroo in Paris provides an opportunity to be part of a thriving tech scene and contribute to a company that is shaping the future of food delivery.

Our Paris office is located in a central location, easily accessible by public transportation. The city offers a rich culinary scene, with countless restaurants, cafes, and markets to explore. In your free time, you can enjoy world-class museums, historical landmarks, and beautiful parks. Paris is also a gateway to other European destinations, making it easy to travel and experience different cultures.

Career Path

At Deliveroo, we are committed to providing opportunities for professional growth and development. As a CRM & Rider Operations Associate, you will have the chance to expand your skills in digital marketing, CRM, and project management. With experience and strong performance, you can advance to roles such as CRM Specialist, Rider Marketing Specialist, or Marketing Manager.

We encourage our employees to take ownership of their career development and provide resources such as training programs, mentorship opportunities, and performance feedback to help them achieve their goals. We also value internal mobility, so you can explore opportunities in other teams or departments within Deliveroo.

Salary & Benefits

Deliveroo offers competitive salaries and benefits packages to attract and retain top talent. The salary for the CRM & Rider Operations Associate role will be commensurate with experience and qualifications. In addition to salary, we provide a range of benefits, which may include:

• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Employee discounts
• Hybrid remote work options

Specific benefits may vary by country. Please speak to the recruiter for this position for more information.

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and customer focus. We value autonomy and empower our employees to take ownership of their work. We encourage new ideas and are always looking for ways to improve our products and services.

We are also committed to diversity and inclusion. We believe that a great workplace is one that reflects the diversity of the world we live in. We make no judgments about what makes you who you are—whether it's your gender, race, sexuality, religion, or even a secret dislike of cilantro!

Deliveroo France received a score of 99/100 on the 2023 Gender Equality Index, reflecting our commitment to diversity and equal opportunity.

How to Apply

If you are interested in joining our team as a CRM & Rider Operations Associate, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant skills and experience.

We review applications on a rolling basis and will contact qualified candidates to schedule an interview. Thank you for your interest in Deliveroo!

FAQ

1. What is Deliveroo?

   Deliveroo is a leading online food delivery company that connects consumers, restaurants, and riders to provide convenient access to food and groceries.

2. What does a CRM & Rider Operations Associate do?

   A CRM & Rider Operations Associate is responsible for executing digital communications aimed at riders, leading projects to improve communication effectiveness, and developing content strategies.

3. What skills are required for this role?

   The key skills required for this role include digital marketing, CRM project management, community management, social media management, content strategy, and analytical skills.

4. What qualifications are needed for this role?

   The ideal candidate should have a Bachelor's or Master's degree in marketing, digital fields, corporate communication, or advertising, and be fluent in French and English.

5. What is the work environment like at Deliveroo?

   Deliveroo offers a dynamic and fast-paced work environment with a focus on innovation, collaboration, and customer focus.

6. What are the benefits of working at Deliveroo?

   Deliveroo offers competitive salaries and benefits packages, including health insurance, paid time off, parental leave, and retirement plans.

7. Is Deliveroo a diverse and inclusive workplace?

   Yes, Deliveroo is committed to diversity and inclusion. We believe that a great workplace is one that reflects the diversity of the world we live in.

8. What are the career growth opportunities at Deliveroo?

   Deliveroo provides opportunities for professional growth and development, including training programs, mentorship opportunities, and internal mobility.

9. How can I apply for this role?

   You can apply online through our careers website by submitting your resume and a cover letter.

10. What is the salary for this role?

    The salary for this role will be commensurate with experience and qualifications. Please speak to the recruiter for more information.