Operations Communication & Content Analyst at Deliveroo - Brussels

Are you a data-driven communicator with a passion for optimizing rider experience? Deliveroo is seeking an Operations Communication & Content Analyst to join our team in Brussels! In this role, you will be responsible for crafting, coordinating, and analyzing communications to our valued rider network in Belgium.

Role Overview

As an Operations Communication & Content Analyst, you will be at the heart of our rider communication strategy. You'll be responsible for ensuring that our riders receive timely, accurate, and compliant information. Your work will directly impact rider engagement, satisfaction, and overall operational efficiency. This role requires a blend of strong execution skills and a data-oriented mindset, allowing you to continuously improve communication strategies based on performance insights.

A Day in the Life

Here's a glimpse of what your daily routine might look like:

• Morning: Review upcoming communication campaigns, ensuring all content is accurate, compliant, and aligned with company policies. Prepare audience segmentations within the CRM tool (Braze).
• Mid-day: Coordinate with Central Communications, CRM, Legal, and Operations teams to address any questions or concerns regarding ongoing or upcoming campaigns. Execute A/B tests to optimize communication performance.
• Afternoon: Analyze the performance of recently sent communications, identifying trends and areas for improvement. Document campaign details, approvals, and outcomes.
• End of Day: Support the planning and development of new communication strategies based on data insights and feedback from stakeholders. Troubleshoot and resolve any issues that arise during campaign execution.

Why Brussels?

Brussels is a vibrant and multicultural city, offering a unique blend of history and modernity. As the capital of Belgium and a major center for international organizations, Brussels provides a dynamic environment for professional growth. Working at Deliveroo's Brussels office means being part of a diverse team and contributing to a company that is shaping the future of food delivery.

Career Path

This role offers excellent opportunities for career advancement within Deliveroo. You could potentially move into roles such as:

• Senior Operations Communication Analyst: Taking on more complex projects and leading communication strategies for a larger region.
• CRM Manager: Overseeing the execution of CRM campaigns and optimizing customer engagement strategies.
• Operations Manager: Managing a team responsible for various aspects of rider operations.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, commensurate with experience and qualifications. Specific details will be discussed during the interview process. In addition to base salary, benefits typically include:

• Health insurance
• Paid time off
• Pension plan
• Employee discounts
• Professional development opportunities

Deliveroo Culture

At Deliveroo, we are driven by a passion for food and a commitment to delivering exceptional experiences. We foster a collaborative and innovative work environment where everyone is encouraged to contribute their ideas. We value diversity, inclusivity, and a strong sense of teamwork.

How to Apply

If you are a motivated and results-oriented individual with a passion for communication and data analysis, we encourage you to apply! Please submit your resume and cover letter through the Deliveroo careers website.

FAQ

1. What are the key responsibilities of this role?

   The key responsibilities include executing rider communication campaigns, analyzing campaign performance, and supporting operational and regulatory initiatives.

2. What qualifications are required for this position?

   We are looking for candidates with previous experience in operations, communications, CRM, or analytics, along with strong analytical and communication skills.

3. Is experience with Braze required?

   Experience with CRM tools, especially Braze, is highly preferred.

4. What languages are required for this role?

   Fluency in English, French, and Dutch is required.

5. Is this a remote position?

   No, this position requires working from the Brussels office at least 3 days per week.

6. What kind of work environment can I expect at Deliveroo?

   You can expect a fast-paced, collaborative, and innovative work environment.

7. What opportunities for professional development are available?

   Deliveroo offers various professional development opportunities to help employees grow and advance their careers.

8. What is the interview process like?

   The interview process typically involves a phone screening, followed by one or more in-person or video interviews.

9. What is the company culture like at Deliveroo?

   The company culture at Deliveroo is collaborative, innovative, and focused on delivering exceptional experiences.

10. How does Deliveroo support employee well-being?

    Deliveroo offers various wellness programs and resources to support employee well-being.