Deliveroo SMB Account Manager - Dubai, UAE

Role Overview

As an SMB Account Manager at Deliveroo in Dubai, you'll be at the forefront of our mission to transform the way people shop and eat. You'll be responsible for nurturing and expanding relationships with our Small and Medium Business (SMB) partners, ensuring their success on our platform and driving sustainable growth for both them and Deliveroo. This role requires a proactive and results-oriented individual with excellent communication, problem-solving, and analytical skills.

Day in the Life

Your day will be dynamic and varied. You'll start by reviewing the performance of your assigned portfolio of SMB accounts, identifying any areas for improvement. You'll then proactively schedule and conduct face-to-face meetings with partners, understanding their challenges and opportunities. You'll be responsible for cross-selling and upselling Deliveroo's key services to help them grow their business. You'll also work closely with the broader team to implement strategies for improving partner performance. A significant part of your day will involve independently diagnosing, resolving, and reporting on key performance indicators (KPIs). You'll also identify inefficiencies within your portfolio and drive scalable actions to address them.

Why Dubai?

Dubai is a vibrant and rapidly growing city, making it an ideal location for Deliveroo to expand its reach and impact. The city boasts a diverse culinary scene and a thriving entrepreneurial spirit, presenting unique opportunities for SMBs to flourish. As an SMB Account Manager in Dubai, you'll be at the heart of this exciting growth, contributing to the success of local businesses and helping Deliveroo solidify its presence in the region. The Dubai Main Office offers a dynamic and collaborative work environment, providing you with the resources and support you need to excel in your role.

Career Path

This role offers a clear path for career advancement within Deliveroo. As you gain experience and demonstrate success in managing SMB accounts, you can progress to Senior Account Manager, Team Lead, or other leadership positions within the Sales or Account Management departments. Deliveroo is committed to providing its employees with opportunities for professional development, offering training programs and mentorship opportunities to help you grow your skills and advance your career. You can also explore opportunities in other departments, such as marketing, operations, or strategy, based on your interests and abilities.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package that is commensurate with your experience and qualifications. The salary for this role will be discussed during the interview process. In addition to a competitive salary, Deliveroo provides a comprehensive benefits package that includes healthcare, well-being programs, parental leave, pension, and generous annual leave allowances, including time off to support a charitable cause. Benefits are country-specific; please ask your recruiter for more information.

Deliveroo Culture

At Deliveroo, we are driven by our mission to transform the way you shop and eat, bringing the neighborhood to your door. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We move fast, value autonomy and ownership, and are always looking for new ideas. We are committed to diversity, equity, and inclusion, creating a workplace where everyone feels welcome and respected. We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be.

How to Apply

If you are passionate about food, technology, and helping businesses grow, we encourage you to apply for the SMB Account Manager position at Deliveroo in Dubai. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in working for Deliveroo. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of an SMB Account Manager? The SMB Account Manager is responsible for managing a portfolio of SMB accounts, maintaining and growing relationships with partners, and driving sustainable growth for both Deliveroo and the partners.
2. What qualifications are required for this role? A BSc/BA in business, engineering, economics, or a related field is preferred, along with experience with Excel, Google Sheets, or formula-based tools. Fluency in English and Arabic is also required.
3. What skills are important for success in this role? Key skills include account management, relationship building, communication, problem-solving, analytical skills, and the ability to work independently.
4. What is the career path for an SMB Account Manager at Deliveroo? As you gain experience and demonstrate success, you can progress to Senior Account Manager, Team Lead, or other leadership positions within the Sales or Account Management departments.
5. What benefits does Deliveroo offer its employees? Deliveroo offers a competitive salary and benefits package that includes healthcare, well-being programs, parental leave, pension, and generous annual leave allowances.
6. What is the culture like at Deliveroo? Deliveroo is a fast-paced, technology-driven company that values autonomy, ownership, and new ideas. We are committed to diversity, equity, and inclusion.
7. What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with members of the hiring team.
8. How can I prepare for the interview? To prepare for the interview, research Deliveroo and the SMB Account Manager role, and be ready to discuss your relevant experience, skills, and qualifications.
9. What is Deliveroo's mission? Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops and riders.
10. How does Deliveroo support diversity and inclusion? We are committed to diversity, equity and inclusion in all aspects of our hiring process and workplace. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.